List of Geomant Buzzeasy In-Queue Callback Customers
Alcester, B49 5JG,
United Kingdom
Since 2010, our global team of researchers has been studying Geomant Buzzeasy In-Queue Callback customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Geomant Buzzeasy In-Queue Callback for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Geomant Buzzeasy In-Queue Callback for Call Tracking and Recording include: Banca Transilvania Romania, a Romania based Banking and Financial Services organisation with 11600 employees and revenues of $2.19 billion, Queen Mother Hospital For Small Animals, a United Kingdom based Education organisation with 1100 employees and revenues of $181.0 million, Zen Internet, a United Kingdom based Professional Services organisation with 560 employees and revenues of $119.0 million, Halton Housing United Kingdom, a United Kingdom based Non Profit organisation with 330 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using Geomant Buzzeasy In-Queue Callback, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banca Transilvania Romania | Banking and Financial Services | 11600 | $2.2B | Romania | Geomant | Geomant Buzzeasy In-Queue Callback | Call Tracking and Recording | 2023 | Geomant Uk |
In 2023, Banca Transilvania Romania deployed Geomant Buzzeasy In-Queue Callback, a Call Tracking and Recording application, across its Romanian retail branch network to streamline branch appointments and reduce in branch wait times. The deployment focused on online appointment booking and queue management to improve customer scheduling for retail banking customers.
The implementation used queueing and appointment scheduling modules together with the in queue callback functionality documented in the vendor case study. Geomant Buzzeasy In-Queue Callback was configured to orchestrate appointment slots, schedule callbacks for customers awaiting service, and manage virtual queue positions and estimated wait handling. Configuration included business rules for appointment windows, callback eligibility, and operational queues to align with branch staffing patterns.
Geomant Uk acted as the system integrator for the Romania rollout, deploying the solution to interface with online appointment portals and branch queue displays while centralizing appointment workflows for the retail network. Operational coverage targeted branch operations and customer service functions across Banca Transilvania’s Romanian retail footprint, positioning the application as the primary scheduling and queue orchestration layer.
Governance emphasized standardized appointment handling, callback policies, and queue prioritization supported by vendor configuration and phased rollout controls. The case study reports the deployment streamlined branch appointments, reduced in branch wait times and improved customer scheduling, reflecting targeted improvements in appointment and queue management.
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Halton Housing United Kingdom | Non Profit | 330 | $60M | United Kingdom | Geomant | Geomant Buzzeasy In-Queue Callback | Call Tracking and Recording | 2024 | n/a |
In 2024, Halton Housing United Kingdom implemented Geomant Buzzeasy In-Queue Callback as part of its contact-centre technology footprint. The deployment is cited in industry coverage of Graia and Geomant customer references and positions Halton Housing within the vendor ecosystem as a contact-centre and customer-service user of the Geomant solution, categorized under Call Tracking and Recording and aligned to front-line customer engagement functions.
The Geomant Buzzeasy In-Queue Callback implementation focuses on contact-centre queueing and in-queue callback orchestration, pairing callback scheduling with call tracking and recording capabilities typical of the Call Tracking and Recording category. Configuration signals include queue management, automated callback offer logic, and session handoff to agents, reflecting standard contact-centre callback workflows implemented through the Geomant Buzzeasy platform.
Operational coverage centers on customer-service and contact-centre teams supporting Halton Housing United Kingdom, with the application embedded in inbound voice handling and agent-assisted callback interactions. The implementation narrative indicates the application was used to orchestrate caller callbacks from queue positions, and to capture tracking and recording artefacts for customer interactions within those workflows.
Governance and rollout emphasis likely included updates to contact-centre procedures, agent scripting, and training to operationalize in-queue callback handling and recording practices. Geomant Buzzeasy In-Queue Callback is described in context with standard contact-centre process changes, positioning the application as an operational tool for call queuing, callback orchestration, and recorded customer engagement within Halton Housing United Kingdom.
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Queen Mother Hospital For Small Animals | Education | 1100 | $181M | United Kingdom | Geomant | Geomant Buzzeasy In-Queue Callback | Call Tracking and Recording | 2020 | n/a |
In 2020, Queen Mother Hospital For Small Animals deployed Geomant Buzzeasy In-Queue Callback across multiple Royal Veterinary College departments. The rollout targeted Call Tracking and Recording requirements and introduced multichannel contact centre capabilities, specifically IVR and webchat, while enabling extended in-queue callback functionality to manage waiting callers.
Configuration work centered on the Geomant Buzzeasy In-Queue Callback application, implementing in-queue callback queuing logic, IVR menu routing, webchat session handling, and supervisor and agent dashboards for real-time monitoring. CRM popup integration was implemented to surface caller context to agents at the point of answer, improving agent context and streamlining contact handling workflows.
Operational coverage spanned multiple RVC departments in the United Kingdom, impacting contact centre agents and supervisors supporting clinical and client-facing communications at the Queen Mother Hospital For Small Animals. Integrations explicitly included CRM popups and the multichannel contact channels IVR and webchat, creating a unified Call Tracking and Recording layer that orchestrated queue management and callback offers.
Governance emphasized use of supervisor and agent dashboards and formalized callback workflows to offer callers callbacks when agents became available, reducing perceived wait time as documented in the case study. The case study explicitly reports callback and IVR usage and improved agent context via CRM popups, with no quantified financial outcomes provided in the source.
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Professional Services | 560 | $119M | United Kingdom | Geomant | Geomant Buzzeasy In-Queue Callback | Call Tracking and Recording | 2019 | Business Systems UK |
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