List of Grafana Cloud IRM Customers
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Since 2010, our global team of researchers has been studying Grafana Cloud IRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Grafana Cloud IRM for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Grafana Cloud IRM for Incident Management include: Clearco, a Canada based Banking and Financial Services organisation with 600 employees and revenues of $80.0 million, Prezi, a United States based Professional Services organisation with 300 employees and revenues of $33.0 million, Ultimate AI, a Germany based Professional Services organisation with 160 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Grafana Cloud IRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Grafana Cloud IRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Clearco | Banking and Financial Services | 600 | $80M | Canada | Grafana Labs | Grafana Cloud IRM | Incident Management | 2022 | n/a |
In 2022 Clearco deployed Grafana Cloud IRM as an Incident Management solution to centralize incident response and on-call workflows for its engineering and SRE teams. They began rollout in late summer 2022 and achieved broad team adoption within six months.
The implementation of Grafana Cloud IRM concentrated on core capabilities for alerting orchestration, on-call scheduling, incident tracking, and automated postmortem generation, reflecting standard Incident Management functional flows. Configuration work emphasized centralizing alert routing and standardizing incident severity and escalation policies across engineering groups. Automation was applied to post-incident workflows to reduce manual handoffs between detection and remediation.
Operational coverage targeted engineering and site reliability engineering teams in Canada, where the platform unified on-call rosters and incident runbooks to reduce ambiguity during outages. Governance changes included rollout-driven adoption, standardization of incident response procedures, and assignment of postmortem ownership into SRE processes. Training and adoption activity focused on embedding runbook and on-call discipline into day to day operations.
Reported outcomes included reduced confusion during outages and automated postmortems, with Clearco citing improved detection and response processes after deploying Grafana Cloud IRM. The deployment positioned Grafana Cloud IRM as Clearco's central Incident Management platform for engineering and SRE operations.
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Prezi | Professional Services | 300 | $33M | United States | Grafana Labs | Grafana Cloud IRM | Incident Management | 2023 | n/a |
In 2023 Prezi implemented Grafana Cloud IRM as its Incident Management solution to consolidate on-call, alerting, and incident workflows inside a Grafana-based observability stack. The project replaced PagerDuty and centralized alerting and on-call coordination within the Grafana UI to reduce tool fragmentation.
Grafana Cloud IRM was configured to deliver core incident management capabilities including alert correlation, on-call scheduling, automated alert routing, and incident timeline capture, all surfaced through Grafana dashboards. The implementation embedded escalation policies and response playbooks into Grafana workflows to minimize context switching between monitoring and response activities.
The migration integrated Grafana Cloud IRM with Prezi’s existing Grafana telemetry and alerting pipeline, consolidating Grafana Alerting and on-call notifications under a single control plane. Operational coverage spanned multiple engineering teams and services, unifying incident handling and notification channels inside Grafana.
Rollout required roughly four weeks and was executed as a phased migration that centralized incident governance and standardized response workflows inside the Grafana UI. The deployment delivered seamless workflows in Grafana Cloud IRM, improved incident handling across multiple teams and services, and drove significant cost savings for the company.
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Ultimate AI | Professional Services | 160 | $25M | Germany | Grafana Labs | Grafana Cloud IRM | Incident Management | 2023 | n/a |
In 2023, Ultimate AI centralized on-call management and incident response with Grafana Cloud IRM. Grafana Cloud IRM was deployed as an Incident Management solution to correlate dashboards, logs, and metrics across the engineering organization in Germany, providing a single pane for troubleshooting and alert handling.
The implementation used Grafana Cloud IRM to orchestrate incident workflows, standardize on-call scheduling and alert routing, and link observability artifacts to incidents. Integrations explicitly included Grafana Cloud Logs and k6 alongside Grafana Cloud IRM to surface logs and load testing signals into incident timelines, and dashboards were expanded to support richer metric correlation.
Operational scope covered engineering teams in Germany with a centralized on-call model and clearer on-call workflows and escalation paths. The deployment increased adoption and observability usage, with active users growing from approximately 15 to 50, dashboards increasing from about 20 to 70, and logs ingestion rising from roughly 7.8GB to 28GB, as reported in the vendor case study.
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