List of Grafana Cloud Customers
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Since 2010, our global team of researchers has been studying Grafana Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Grafana Cloud for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Grafana Cloud for Analytics and BI include: Delivery Hero, a Germany based Retail organisation with 44612 employees and revenues of $10.94 billion, The Trade Desk, a United States based Media organisation with 3115 employees and revenues of $1.95 billion, Kushki, a Ecuador based Banking and Financial Services organisation with 628 employees and revenues of $143.0 million and many others.
Contact us if you need a completed and verified list of companies using Grafana Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Grafana Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Delivery Hero | Retail | 44612 | $10.9B | Germany | Grafana Labs | Grafana Cloud | Analytics and BI | 2024 | Grafana Labs |
In 2024 Delivery Hero deployed Grafana Cloud as its core Analytics and BI platform to standardize observability across its global footprint. The company migrated more than 2,000 users across 11 brands to Grafana Cloud, extending coverage to engineering and operations teams in 70 countries.
The implementation centered on instrumenting services with OpenTelemetry and consolidating signals for logs, metrics and traces into Grafana Cloud. Grafana Mimir was adopted for scalable metrics storage, and unified dashboards and alerting were configured to support developer collaboration and operational monitoring.
Deployment architecture routed OpenTelemetry exporters into Grafana Cloud ingestion pipelines, retaining traces and logs alongside Mimir-backed metrics to provide single-pane observability. Grafana Labs supported the rollout and helped configure alerting rules, dashboard templates and role based access control to align monitoring workflows with engineering and operations processes.
Governance emphasized standardizing dashboard schemas, alert taxonomy and onboarding procedures across brands to improve cross team incident response. The global rollout delivered predictable observability costs reduced to ~6% of cloud spend, unified dashboards and alerts, and faster incident resolution for engineering and operations teams worldwide.
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Kushki | Banking and Financial Services | 628 | $143M | Ecuador | Grafana Labs | Grafana Cloud | Analytics and BI | 2023 | n/a |
In 2023 Kushki consolidated metrics, logs, and traces into Grafana Cloud to centralize observability for its digital payments platform in Latin America, implementing Grafana Cloud within the Analytics and BI category. The program targeted platform reliability and troubleshooting workflows across payments operations and engineering teams.
Kushki purchased Grafana Cloud via AWS Marketplace and deployed hosted Grafana together with Prometheus for metrics ingestion, dashboards, alerting, and trace correlation. Grafana Cloud served as the central analytics and visualization layer while Prometheus handled time series metrics collection, and log and trace data were consolidated into the same observability workspace.
The implementation centralized observability across the digital payments platform, enabling engineering and operations teams to correlate business level signals with technical telemetry. Integrations prioritized instrumenting payment API response metrics, application traces, and centralized logs to support incident triage and root cause analysis.
Operational outcomes reported by Kushki included reduced troubleshooting time and improved correlation of business and technical signals, and Grafana Cloud usage contributed to a reduction in API response times with a noted 3 second improvement in one API path. The deployment via AWS Marketplace delivered a hosted, managed observability stack to support ongoing operations and monitoring.
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The Trade Desk | Media | 3115 | $1.9B | United States | Grafana Labs | Grafana Cloud | Analytics and BI | 2018 | n/a |
In 2018, The Trade Desk implemented Grafana Cloud to centralize high scale metrics storage and visualization in the Analytics and BI category. The deployment used Grafana Cloud as a managed observability platform, combining Grafana visualization with Prometheus and Grafana Cloud Metrics for metric ingestion and long term storage.
The implementation focused on SRE and infrastructure observability across The Trade Desk global platform, supporting engineering and business teams in the United States and internationally. Functional capabilities implemented included metrics ingestion, durable metrics storage, dashboard-driven visualization, and accelerated query execution within Grafana Cloud.
Architecturally the solution was anchored on Grafana plus Prometheus and Grafana Cloud Metrics, shifting metric retention and query workloads to a cloud-hosted, managed metrics layer. The rollout centralized monitoring data flows and standardized observability patterns across platform services, aligning infrastructure telemetry with operational dashboards.
Governance and operational adoption emphasized standardized instrumentation and monitoring workflows for SRE teams, and the move improved query performance and reliability while reducing operational labor for engineering and business stakeholders. Grafana Cloud served as the central Analytics and BI application for metrics and visualization across the company.
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