List of Grafana Frontend Observability Customers
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Since 2010, our global team of researchers has been studying Grafana Frontend Observability customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Grafana Frontend Observability for Application Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Grafana Frontend Observability for Application Performance Management include: Salesforce, a United States based Professional Services organisation with 76453 employees and revenues of $37.90 billion, Just Eat Takeaway, a Netherlands based Professional Services organisation with 13506 employees and revenues of $5.49 billion, TomTom, a Netherlands based Professional Services organisation with 3697 employees and revenues of $800.0 million and many others.
Contact us if you need a completed and verified list of companies using Grafana Frontend Observability, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Grafana Frontend Observability customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Just Eat Takeaway | Professional Services | 13506 | $5.5B | Netherlands | Grafana Labs | Grafana Frontend Observability | Application Performance Management | 2017 | n/a |
In 2017, Just Eat Takeaway implemented Grafana Frontend Observability alongside Grafana Cloud to scale observability across its global food delivery platform. The deployment is described as Application Performance Management and targeted platform operations and customer experience telemetry at scale.
Grafana Frontend Observability and Application Observability capabilities were configured to ingest and index billions of logs, correlate frontend user metrics with backend traces and metrics, and provide near real time visibility for incident response. Configuration work focused on high cardinality log ingestion, real time dashboards, and synthesized views that link user experience signals to application telemetry.
Operational coverage included platform operations and customer experience teams across Just Eat Takeaway's global footprint, with the implementation supporting incident response workflows and monitoring driven troubleshooting. Integrations were centered on correlating frontend metrics and application telemetry within Grafana Cloud to enable unified dashboards and alerting pipelines for operational teams.
Dashboarding, alerting and trace synthesis comprised the primary functional modules implemented, with instrumentation concentrated on frontend user metrics and application observability to surface customer facing performance insights. The architecture prioritized scalable ingestion and near real time incident visibility to manage the volume and velocity of platform telemetry.
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Salesforce | Professional Services | 76453 | $37.9B | United States | Grafana Labs | Grafana Frontend Observability | Application Performance Management | 2021 | n/a |
In 2021, Salesforce implemented Grafana Frontend Observability as part of its Application Performance Management strategy. The deployment uses Grafana OSS and Grafana Enterprise together with Prometheus to instrument and monitor service health at scale for the companys CRM and Commerce customer facing services. The implementation emphasizes frontend and application observability to provide continuous visibility across request paths and user facing interfaces. The environment is designed to handle high volume alerts and to support distributed teams responsible for platform health.
Grafana Frontend Observability was configured to surface curated dashboards, panel visualizations, alert rules and time series analytics for frontend metrics and application traces. Prometheus handles metric collection and aggregation, while Grafana dashboards provide drilldown flows for latency, error rates and resource utilization, enabling structured root cause analysis. The configuration aligns with typical Application Performance Management workflows, including instrumentation, metric retention, threshold based alerting and dashboard driven incident investigation.
Integrations explicitly include Prometheus for telemetry ingestion and Grafana for visualization and alerting. Alert processing routes and dashboard sharing are organized to support SRE, on call and application engineering teams, enabling coordinated troubleshooting across teams that own the CRM and Commerce services. Operational coverage targets customer facing services and the monitoring topology is scoped to surface service level and frontend experience signals for those business functions.
Governance centered on centralized dashboards, role based dashboard access, and standardized alerting rules to reduce noise and accelerate handoffs between teams. The deployment enabled high volume alert processing and supported more rapid root cause analysis across teams, as documented in public write ups. Grafana Frontend Observability and Prometheus together provide the Application Performance Management foundation for monitoring Salesforces customer facing platform.
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TomTom | Professional Services | 3697 | $800M | Netherlands | Grafana Labs | Grafana Frontend Observability | Application Performance Management | 2021 | n/a |
In 2021, TomTom implemented Grafana Frontend Observability via Grafana Cloud to centralize observability for its location APIs and developer-facing services across Europe. The Grafana Frontend Observability deployment served platform operations and customer experience teams, consolidating frontend telemetry and backend signals into a single cloud-hosted Application Performance Management plane for full-stack visibility.
Grafana Frontend Observability was configured to surface frontend user experience metrics and dashboards, correlate those signals with backend traces and application metrics, and support alerting and SLA tracking workflows. The implementation emphasized tracing and metrics correlation, dashboard-driven incident context, and frontend-to-backend linkage to make service-level objectives observable within the Application Performance Management scope.
Operational coverage focused on TomTom location API surfaces and developer portals, with the platform used by platform operations and customer experience teams in Europe. Governance centered on a centralized observability platform, enabling standardized SLA tracking and reducing mean time to resolution as part of the companys full-stack monitoring posture.
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