List of Gridcheck Feedback Manager Customers
Twin Falls, , ID,
United States
Since 2010, our global team of researchers has been studying Gridcheck Feedback Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gridcheck Feedback Manager for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gridcheck Feedback Manager for Customer Experience include: Communication Service for the Deaf, a United States based Non Profit organisation with 1000 employees and revenues of $100.0 million, Network Interpreting Svc, a United States based Healthcare organisation with 10 employees and revenues of $1.0 million, Hawaii Interpreting Services, a United States based Non Profit organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Gridcheck Feedback Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Communication Service for the Deaf | Non Profit | 1000 | $100M | United States | Gridcheck | Gridcheck Feedback Manager | Customer Experience | 2021 | n/a |
In 2021, Communication Service for the Deaf implemented Gridcheck Feedback Manager following Gridcheck's acquisition of Vineya, bringing CSD's Vineya scheduling capabilities into the Gridcheck product set. Gridcheck Feedback Manager in the Customer Experience category was deployed to enhance ASL scheduling, customer access, and feedback processes across the United States.
The implementation embedded Gridcheck Feedback Manager into CSD's existing scheduling workflows to instrument feedback capture for completed jobs and to centralize customer touchpoints for ASL appointments. Functional capabilities implemented include ASL scheduling orchestration, scheduling workflow management, and soliciting feedback for completed jobs, as documented by CSD and Gridcheck.
Operational scope covered interpreting services and scheduling teams across the United States, with the solution used to standardize how appointments are booked and how customers access ASL services. Documentation specifically notes process area customer experience / scheduling as the primary focus for the rollout.
CSD and Gridcheck documentation note that Gridcheck solicits feedback for completed jobs, improving scheduling workflows and feedback capture for interpreting services, and the deployment combined scheduling and customer experience capabilities within Gridcheck Feedback Manager to standardize feedback solicitation and customer access for ASL appointments.
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Hawaii Interpreting Services | Non Profit | 10 | $1M | United States | Gridcheck | Gridcheck Feedback Manager | Customer Experience | 2015 | n/a |
In 2015 Hawaii Interpreting Services began using Gridcheck as its secure scheduling portal and is inferred to have deployed Gridcheck Feedback Manager as part of its Customer Experience tooling. The implementation centers on online request intake for ASL interpreting and captioning bookings, notification workflows for clients and interpreters, and invoicing workflows for Hawaii based customers, supporting the organization process area of scheduling and operations in the United States. Hawaii Interpreting Services Gridcheck Feedback Manager Customer Experience relationship frames the application as the primary operational interface for request to fulfillment activities and client interactions.
Operational configuration focuses on a cloud hosted scheduling portal accessed by a small centralized operations team and by contracted interpreters, consistent with the customer base and employee size. Explicitly implemented capabilities on the Gridcheck portal include booking management, request forms, automated notifications, and invoice generation, and the Gridcheck Feedback Manager is inferred to provide job level feedback capture and routing aligned with typical Customer Experience feedback workflows. No specific external integrations are documented on the customer site, so orchestration appears contained within the Gridcheck environment and managed by the internal scheduling function.
Governance and workflow adjustments emphasize centralized scheduling ownership and operational accountability for bookings and billing, with feedback processes likely embedded into job closeout and customer follow up cycles. Rollout and operational scope are confined to Hawaii Interpreting Services core scheduling and operations function in the United States, with the Gridcheck Feedback Manager serving as the feedback capture component of the Customer Experience stack according to product capabilities referenced by the vendor.
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Network Interpreting Svc | Healthcare | 10 | $1M | United States | Gridcheck | Gridcheck Feedback Manager | Customer Experience | 2004 | n/a |
In 2004, Network Interpreting Service developed and completed Gridcheck to manage ASL interpreter scheduling, invoicing and operations across the United States, supporting hundreds of thousands of appointments. Gridcheck Feedback Manager is described as the feedback module associated with that platform and aligns with the Customer Experience category for capturing job level feedback and quality inputs tied to individual appointments.
Gridcheck centralizes scheduling, invoicing and operational workflows, and the Gridcheck Feedback Manager functionality documented by the vendor suggests capabilities for job feedback capture, event level comments and routing of feedback into operational work queues and quality records. Implementation signals indicate the Feedback Manager operates as a module within the Gridcheck application, instrumenting appointment closeout workflows and feeding customer experience artifacts into interpreter assignment and billing records.
Operationally the application scope covers scheduling, billing and operations teams across the United States, with Feedback Manager governance inferred to be embedded in case handling and quality review processes rather than as a standalone feedback product. Usage of Gridcheck Feedback Manager by Network Interpreting Service is inferred from vendor documentation rather than explicitly named in company materials, therefore the relationship is best stated as Network Interpreting Service Gridcheck Feedback Manager Customer Experience supporting scheduling, invoicing and operations.
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