List of GrooveHQ Customers

Groove Networks

2 Dearborn Street Apt 3,
Newport, 02840, RI,
United States

https://www.groovehq.com/

1 401-619-7702

Professional Services

$1M

Since 2010, our global team of researchers has been studying GrooveHQ customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased GrooveHQ for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using GrooveHQ for Customer Support include: Arnold Clark, a United Kingdom based Automotive organisation with 1169 employees and revenues of $6.42 billion, Worldline, a Sweden based Banking and Financial Services organisation with 20000 employees and revenues of $4.20 billion, BBB Industries, a United States based Manufacturing organisation with 10000 employees and revenues of $4.00 billion, Lettuce Entertain You Restaurants, a United States based Leisure and Hospitality organisation with 8000 employees and revenues of $2.60 billion, Lettuce Entertain You Enterprises, a United States based Retail organisation with 8000 employees and revenues of $1.50 billion and many others.

Contact us if you need a completed and verified list of companies using GrooveHQ, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The GrooveHQ customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight
180 Fusion	Professional Services	10	$1M	United States	Groove	GrooveHQ	Customer Support	2016	n/a	In 2016, 180 Fusion deployed GrooveHQ as its Customer Support application and embedded GrooveHQ on its public website to capture inbound customer inquiries. The implementation established GrooveHQ as the primary customer service channel for the firm, aligning web-based support with email intake to centralize customer communications for a small professional services team based in the United States. The GrooveHQ deployment focused on core Customer Support capabilities, including a shared inbox for team-based message handling, ticketing workflows for case tracking, a web support widget to surface contact forms on site pages, and a structured knowledge base for repeat inquiries. Configuration emphasized lightweight rule-based routing, canned responses, and tagging to enable rapid triage by the firm's limited staff. Operational coverage centered on customer-facing support and account management functions, with the small team using GrooveHQ day to day to manage client questions and service requests. Channels explicitly covered by the implementation are the website widget and routed support email, with internal workflows designed to assign and escalate tickets within the core team. Governance was implemented through inbox ownership, role-based access to the GrooveHQ workspace, and documented response templates and tagging taxonomy to standardize handling across the team. The narrative reflects a compact, web-first Customer Support implementation by 180 Fusion using GrooveHQ to centralize inbound client communications and standardize support workflows.
42 Technologies	Professional Services	30	$4M	United States	Groove	GrooveHQ	Customer Support	2021	n/a	In 2021, 42 Technologies implemented GrooveHQ as its Customer Support platform, embedding GrooveHQ on the company website to capture inbound customer inquiries and contact submissions. The deployment established GrooveHQ as the primary customer-facing support channel for 42 Technologies, routing website-originated requests into a centralized support environment. The implementation leveraged core Customer Support capabilities typical of the category, configuring a shared inbox to unify email threads, ticketing workflows for triage and assignment, and a public knowledge base to surface self-service content. Configuration work included standardized response templates, routing rules for assignment to client services personnel, and simple automation for escalation and status updates. Operational coverage focused on the support and client services teams within the organization, with governance defined around ticket triage, ownership, and response workflows to centralize customer communications. The deployment emphasized embedding GrooveHQ on the website as the entry point for customer interactions, aligning web contact capture with internal support processes for consistent handling of inbound requests.
4aGoodCause	Professional Services	10	$1M	United States	Groove	GrooveHQ	Customer Support	2019	n/a	In 2019, 4aGoodCause implemented GrooveHQ for Customer Support on its website. The deployment configured GrooveHQ as the primary customer communication channel for a 10 employee Professional Services firm, consolidating website contact forms and inbound email into a single ticketing and shared inbox workflow. GrooveHQ was configured to provide core Customer Support capabilities including a shared inbox for collaborative response, ticket routing and assignment, canned responses and lightweight automation, and a simple knowledge base to capture recurring answers. Operational governance was organized around a small customer service group with defined routing rules and standardized response templates to manage website inquiries and donor support requests.
	Professional Services	22	$2M	Australia	Groove	GrooveHQ	Customer Support	2017	n/a
	Retail	50	$5M	United States	Groove	GrooveHQ	Customer Support	2017	n/a
	Retail	10	$1M	United States	Groove	GrooveHQ	Customer Support	2022	n/a
	Professional Services	30	$4M	United States	Groove	GrooveHQ	Customer Support	2016	n/a
	Professional Services	10	$1M	United States	Groove	GrooveHQ	Customer Support	2025	n/a
	Professional Services	10	$1M	United States	Groove	GrooveHQ	Customer Support	2017	n/a
	Life Sciences	43	$5M	United Kingdom	Groove	GrooveHQ	Customer Support	2018	n/a

Showing 1 to 10 of 319 entries

Buyer Intent: Companies Evaluating GrooveHQ

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating GrooveHQ. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating GrooveHQ for Customer Support include:

Krispcall, a Singapore based Professional Services organization with 96 Employees

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FAQ - APPS RUN THE WORLD GrooveHQ Coverage

GrooveHQ is a Customer Support solution from Groove.

Companies worldwide use GrooveHQ, from small firms to large enterprises across 21+ industries.

Organizations such as Arnold Clark, Worldline, BBB Industries, Lettuce Entertain You Restaurants and Lettuce Entertain You Enterprises are recorded users of GrooveHQ for Customer Support.

Companies using GrooveHQ are most concentrated in Automotive, Banking and Financial Services and Manufacturing, with adoption spanning over 21 industries.

Companies using GrooveHQ are most concentrated in United Kingdom, Sweden and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of GrooveHQ across Americas, EMEA, and APAC.

Companies using GrooveHQ range from small businesses with 0-100 employees - 81.82%, to mid-sized firms with 101-1,000 employees - 16.3%, large organizations with 1,001-10,000 employees - 1.57%, and global enterprises with 10,000+ employees - 0.31%.

Customers of GrooveHQ include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified GrooveHQ customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.

List of GrooveHQ Customers

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Buyer Intent: Companies Evaluating GrooveHQ

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Q1. What is GrooveHQ used for?

Q2. Who uses GrooveHQ for Customer Support?

Q3. Which companies use GrooveHQ?

Q4. What is the industry breakdown of companies using GrooveHQ?

Q5. What is the country breakdown of companies using GrooveHQ?

Q6. What is the breakdown by employee size of companies using GrooveHQ?

Q7. What is the breakdown by revenue of companies using GrooveHQ?

Q8. How can I get the full list of companies using GrooveHQ?