List of Gupshup Conversational Engagement Platform Customers
Gupshup
415 Jackson Street, Suite B,
San Francisco, 94111, CA,
United States
San Francisco, 94111, CA,
United States
1 855-982-2997
Professional Services
1400
$155M
Since 2010, our global team of researchers has been studying Gupshup Conversational Engagement Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gupshup Conversational Engagement Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gupshup Conversational Engagement Platform for Chatbots and Conversational AI include: TVS Credit, a India based Banking and Financial Services organisation with 7000 employees and revenues of $950.0 million, Himalaya Herbals India, a India based Healthcare organisation with 6000 employees and revenues of $300.0 million, Nutricia Voor Jou, a Netherlands based Consumer Packaged Goods organisation with 100 employees and revenues of $10.0 million, Nutriklub Cz, a Czech Republic based Retail organisation with 20 employees and revenues of $2.0 million, Baby Koemelkallergie, a France based Healthcare organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Gupshup Conversational Engagement Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Baby Koemelkallergie | Healthcare | 10 | $1M | France | Gupshup | Gupshup Conversational Engagement Platform | Chatbots and Conversational AI | 2024 | n/a |
In 2024 Baby Koemelkallergie implemented Gupshup Conversational Engagement Platform on its website to introduce Chatbots and Conversational AI capabilities for patient and caregiver engagement. The deployment uses the Gupshup Conversational Engagement Platform as a cloud-hosted service with a web-embedded chat widget and a centralized administrative console for message authoring and runtime monitoring.
Configuration focused on conversational flow design, intent classification and natural language processing, templated FAQ automation, session handling for web interactions, and lead capture for follow up by staff. The implementation leveraged the platform's authoring tools and runtime routing to build scripted symptom guidance and educational content, aligning with typical Chatbots and Conversational AI functional workflows.
Operational coverage is limited to the company website and supports core business functions of patient support and caregiver education within Baby Koemelkallergie. Governance was established through role based administrative controls, content review processes, and escalation workflows to ensure human handoff for clinical or sensitive queries, with audit logging enabled in the platform console.
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Hellowpro | Professional Services | 10 | $1M | Netherlands | Gupshup | Gupshup Conversational Engagement Platform | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Hellowpro implemented Gupshup Conversational Engagement Platform on its public website. The Gupshup Conversational Engagement Platform, in the Chatbots and Conversational AI category, functions as the primary web conversational interface to support customer engagement and lead capture for the company.
Deployment uses the vendor's cloud-hosted delivery model with an embedded web chat widget and an administrative console for configuration and conversational flow design. Implemented capabilities include conversational flow authoring, intent classification, canned response libraries, session management, automated routing and escalation to human agents, and basic interaction analytics. Governance and iterative updates are executed by Hellowpro administrators through the platform console, positioning Gupshup Conversational Engagement Platform as Hellowpro's Chatbots and Conversational AI solution for customer-facing services on its website.
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Hellowpro | Professional Services | 10 | $1M | Belgium | Gupshup | Gupshup Conversational Engagement Platform | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Hellowpro implemented Gupshup Conversational Engagement Platform on their website, deploying a web chat interface to support customer engagement. The deployment leverages Gupshup Conversational Engagement Platform within the Chatbots and Conversational AI category to deliver automated conversational flows, FAQ automation, lead capture and basic usage analytics for website visitors.
Configuration and governance have been handled internally by Hellowpro's small operations team, focusing on authoring conversational scripts, mapping website entry points and setting escalation paths to human contact channels. The implementation targets website customer engagement and support workflows, impacting marketing and client services by centralizing automated customer interactions and structured conversational content.
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Himalaya Herbals India | Healthcare | 6000 | $300M | India | Gupshup | Gupshup Conversational Engagement Platform | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Himalaya Herbals India implemented Gupshup Conversational Engagement Platform. The deployment targeted Chatbots and Conversational AI to automate customer interactions across the brand's ecommerce and consumer support channels.
Implementation centered on full stack conversational capabilities including natural language understanding, intent classification, dialogue orchestration and multilingual support. The Gupshup Conversational Engagement Platform was configured for commerce oriented flows spanning pre purchase, purchase and post purchase phases, addressing product discovery, guided selling, FAQ self service and order status conversational workflows.
Operational scope included ecommerce marketing, customer experience and contact center augmentation, with an initial rollout across web chat and mobile messaging channels and phased expansion into broader customer support workflows. Model training and conversational content were localized to support multiple languages consistent with the vendor's multilingual capabilities.
Gupshup announced acquisition of AskSid in 2022 which augmented the Gupshup Conversational Engagement Platform with a retail AI brain and retail domain models. AskSid has been cited as helping brands including Himalaya Wellness globally, and vendor materials report AskSid customers achieving automation rates up to 92 percent and published reductions in operating expenditure.
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Koemelkallergie | Healthcare | 10 | $1M | Netherlands | Gupshup | Gupshup Conversational Engagement Platform | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Koemelkallergie implemented Gupshup Conversational Engagement Platform on its website. The Gupshup Conversational Engagement Platform is deployed as the Chatbots and Conversational AI layer to deliver guided Q and A, symptom triage prompts, and informational conversational flows for visitors seeking cow milk allergy guidance.
Configuration emphasizes the web chat widget and the platform's conversational flow designer, with natural language intent classification and template-based FAQ automation. The implementation includes form capture to collect contact details and escalation paths that route complex queries to internal staff via email workflows. Governance and content management are handled by Koemelkallergie’s internal team, who maintain conversation scripts, update knowledge content, and tune intents, while the operational scope is limited to the company website and patient support functions.
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Healthcare | 10 | $1M | France | Gupshup | Gupshup Conversational Engagement Platform | Chatbots and Conversational AI | 2024 | n/a |
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Leisure and Hospitality | 10 | $1M | France | Gupshup | Gupshup Conversational Engagement Platform | Chatbots and Conversational AI | 2024 | n/a |
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Leisure and Hospitality | 10 | $1M | Netherlands | Gupshup | Gupshup Conversational Engagement Platform | Chatbots and Conversational AI | 2024 | n/a |
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Consumer Packaged Goods | 100 | $10M | Netherlands | Gupshup | Gupshup Conversational Engagement Platform | Chatbots and Conversational AI | 2024 | n/a |
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Retail | 20 | $2M | Czech Republic | Gupshup | Gupshup Conversational Engagement Platform | Chatbots and Conversational AI | 2024 | n/a |
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Buyer Intent: Companies Evaluating Gupshup Conversational Engagement Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Gupshup Conversational Engagement Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Gupshup Conversational Engagement Platform for Chatbots and Conversational AI include:
- Embassy Group, a India based Construction and Real Estate organization with 550 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Embassy Group | Construction and Real Estate | 550 | $83M | India | 2024-10-14 |
FAQ - APPS RUN THE WORLD Gupshup Conversational Engagement Platform Coverage
Gupshup Conversational Engagement Platform is a Chatbots and Conversational AI solution from Gupshup.
Companies worldwide use Gupshup Conversational Engagement Platform, from small firms to large enterprises across 21+ industries.
Organizations such as TVS Credit, Himalaya Herbals India, Nutricia Voor Jou, Nutriklub Cz and Baby Koemelkallergie are recorded users of
Gupshup Conversational Engagement Platform for Chatbots and Conversational AI.
Companies using Gupshup Conversational Engagement Platform are most concentrated in Banking and Financial Services, Healthcare and Consumer Packaged Goods, with adoption spanning over 21 industries.
Companies using Gupshup Conversational Engagement Platform are most concentrated in India, Netherlands and Czech Republic, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Gupshup Conversational Engagement Platform across Americas, EMEA, and APAC.
Companies using Gupshup Conversational Engagement Platform range from small businesses with 0-100 employees - 83.33%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 16.67%, and global enterprises with 10,000+ employees - 0%.
Customers of Gupshup Conversational Engagement Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Gupshup Conversational Engagement Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.