List of HaloPSA Customers
Stowmarket, IP14 1GJ,
United Kingdom
Since 2010, our global team of researchers has been studying HaloPSA customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased HaloPSA for Professional Services Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using HaloPSA for Professional Services Automation include: Commercial, a United Kingdom based Professional Services organisation with 150 employees and revenues of $44.6 million, Ngeneration, a United Kingdom based Professional Services organisation with 80 employees and revenues of $9.0 million, Centrality, a United Kingdom based Communications organisation with 65 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using HaloPSA, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The HaloPSA customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Centrality | Communications | 65 | $8M | United Kingdom | Halo Service Solutions | HaloPSA | Professional Services Automation | 2018 | n/a |
In 2018 Centrality implemented HaloPSA, deploying a Professional Services Automation application to standardize and instrument UK-managed services operations. The deployment focused on IT service management and service desk processes in Europe, specifically the United Kingdom, and aimed to improve functionality, automate workflows and increase transparency for managed services delivery. Centrality implemented HaloPSA to centralize ticket handling, SLA tracking and change oversight within a single PSA platform.
HaloPSA was configured with explicit modules for SLA management, reporting and Change Management, and the implementation included automated wallboards and configurable reporting views. Service desk workflows were modeled in HaloPSA to enforce SLA commitments and to route Change Management approvals through defined stages, while administrative configuration controls were simplified to support faster updates. Automation of reporting and wallboard feeds delivered continuous operational visibility and supported standardization of ITSM processes.
The rollout covered UK-managed services operations and service desk teams, aligning operational governance to SLA metrics and Change Management workflows for incident and request handling. HaloPSA provided faster reporting, automated wallboards and easier configuration to support organisational growth, improving transparency across service delivery and management. Centrality used HaloPSA as its Professional Services Automation platform to link service operations, reporting and change governance within its UK service footprint.
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Commercial | Professional Services | 150 | $45M | United Kingdom | Halo Service Solutions | HaloPSA | Professional Services Automation | 2019 | n/a |
In 2019 Commercial Group's Managed IT division implemented HaloPSA, adopting the Professional Services Automation application to centralize IT service and operations. Deployment focused on IT service and operations across Europe, primarily the United Kingdom, with an emphasis on standardizing ticketing, alert triage, and change workflows across onsite and remote teams.
HaloPSA was configured to automate routine workflows, instrument incident handling, and simplify Change Management processes. Functional capabilities implemented included automated alert processing, ticket creation and routing, structured change request and approval flows, and reporting configured for contract and SLA visibility.
The implementation integrated SolarWinds monitoring with HaloPSA so that monitoring alerts were converted into actionable incidents within the service desk. Integration routed SolarWinds alerts into automated processing queues, reducing manual monitoring overhead and enabling synchronized execution between onsite engineers and remote teams.
Governance changes formalized incident escalation and change approval procedures and the rollout was managed within the Managed IT division across UK operations. The project reduced daily monitoring overhead and resulted in roughly 1.5 hours saved per engineer per day from automated alert processing, and clearer reporting that aided contract renewals while improving collaboration between onsite and remote teams.
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Ngeneration | Professional Services | 80 | $9M | United Kingdom | Halo Service Solutions | HaloPSA | Professional Services Automation | 2017 | n/a |
In 2017, Ngeneration implemented HaloPSA as its Professional Services Automation platform to centralise IT service management workflows. The deployment focused on support for UK hospitality and retail customers, consolidating ticket intake and service delivery across the companys service desk operations.
HaloPSA was configured to centralise ticketing, link assets and customer contracts directly to tickets, and capture billable time against service tasks. Configuration emphasized billable time tracking and ticket-to-asset relationship mapping to enforce contract terms and classify chargeable work within the Professional Services Automation environment.
The rollout included a CRM integration to synchronize customer records and contract data, enabling accurate SLA assignment and billing triggers from ticket records. Operational coverage targeted IT service management for hospitality and retail clients in the United Kingdom, impacting service desk, account management, and billing functions.
Governance changes centralized ticket ownership and contract-linked billing workflows, standardizing time capture at point of service to reduce manual reporting overhead. These changes directly increased revenue and reduced manual reporting overhead, while improving SLA performance and billing accuracy through tighter linkage of tickets, assets, contracts, and billed time.
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Buyer Intent: Companies Evaluating HaloPSA
- Fleming College, a Canada based Education organization with 1700 Employees
- Adder Technology, a United Kingdom based Manufacturing company with 77 Employees
- Hover, a Canada based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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