List of Hansen CIS - HiAffinityCX Customers
Melbourne, 3108, VIC,
Australia
Since 2010, our global team of researchers has been studying Hansen CIS - HiAffinityCX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hansen CIS - HiAffinityCX for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hansen CIS - HiAffinityCX for Utilities Customer Care and Billing include: Queensland Urban Utilities, a Australia based Utilities organisation with 1145 employees and revenues of $875.0 million, Metropolitan Thames Valley, a United Kingdom based Non Profit organisation with 1938 employees and revenues of $498.0 million and many others.
Contact us if you need a completed and verified list of companies using Hansen CIS - HiAffinityCX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hansen CIS - HiAffinityCX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Metropolitan Thames Valley | Non Profit | 1938 | $498M | United Kingdom | Hansen Technologies | Hansen CIS - HiAffinityCX | Utilities Customer Care and Billing | 2018 | n/a |
In 2018 Metropolitan Thames Valley implemented Hansen CIS - HiAffinityCX to support Utilities Customer Care and Billing. The deployment positioned Hansen CIS - HiAffinityCX as the core customer care and billing platform for MTVH, aligning account management, tenancy billing and customer service workflows to the scale of the housing portfolio of 57,000 homes and more than 120,000 residents.
Configuration work focused on standard Utilities Customer Care and Billing capabilities, including customer account management, billing and invoicing, scheduled billing cycles, arrears handling, tenancy billing and case management to support voids, lettings and inspections workflows used by accommodation and housing management teams. Operational scope covered customer service, housing operations and finance functions across MTVH UK operations, with role based access and process standardization implemented to govern billing, collections and customer contact handling.
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Queensland Urban Utilities | Utilities | 1145 | $875M | Australia | Hansen Technologies | Hansen CIS - HiAffinityCX | Utilities Customer Care and Billing | 2018 | n/a |
In 2018 Queensland Urban Utilities implemented Hansen CIS - HiAffinityCX as its core Utilities Customer Care and Billing application to centralize billing and customer account workflows across the organisation. The deployment targeted the meter to cash lifecycle, billing and receipting operations, and contact centre support, positioning Hansen CIS - HiAffinityCX as the primary system for customer account management and billing orchestration.
Hansen CIS - HiAffinityCX was configured to support standard Utilities Customer Care and Billing capabilities including account and tenancy management, rating and tariff configuration, invoice generation, receipting, and debt management handoffs. Project work included functional configuration and business rule setup to capture Urban Utilities billing strategy requirements, and incremental delivery of over 200 business requirements across multiple billing initiatives.
Integrations were implemented to support operational end to end processes, explicitly linking Hansen CIS - HiAffinityCX with customer engagement and collections tooling. The billing program established integration points with Collexus for debt management, Genesys for contact centre interactions, and Salesforce for CRM driven customer workflows, enabling coordinated case handling, billing inquiries, and collections escalation across customer service and collections teams.
Governance and rollout followed a program and product approach, with a Billing Program delivering capability across 15 projects and a Digital Experience product team managing ongoing Agile delivery. The program emphasized continuous increments and the use of customer research and insights to shape billing and customer care features, embedding new billing capability into existing operational workflows for customer service, receipting, and debt management.
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Buyer Intent: Companies Evaluating Hansen CIS - HiAffinityCX
- Telstra, a Australia based Communications organization with 31876 Employees
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