List of Hansen CIS - PeaceCX Customers
Hansen Technologies
31 Queen Street Level 13,
Melbourne, 3000, VIC,
Australia
Melbourne, 3000, VIC,
Australia
61 3 9840 3000
Professional Services
1643
$275M
Since 2010, our global team of researchers has been studying Hansen CIS - PeaceCX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hansen CIS - PeaceCX for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hansen CIS - PeaceCX for Utilities Customer Care and Billing include: Charlotte Water, a United States based Utilities organisation with 1200 employees and revenues of $575.0 million, City Of Columbia, a United States based Government organisation with 2512 employees and revenues of $492.0 million, National Water Services Commission, a Jamaica based Utilities organisation with 550 employees and revenues of $65.0 million, SSE Airtricity, a United Kingdom based Utilities organisation with 150 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Hansen CIS - PeaceCX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hansen CIS - PeaceCX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Charlotte Water | Utilities | 1200 | $575M | United States | Hansen Technologies | Hansen CIS - PeaceCX | Utilities Customer Care and Billing | 2022 | n/a |
In 2022, Charlotte Water implemented Hansen CIS - PeaceCX to digitize customer service and billing for over one million residents in Mecklenburg County. The deployment was executed as part of its Utilities Customer Care and Billing program, with a focus on modernizing CRM and the utility revenue lifecycle.
Hansen CIS - PeaceCX was configured to emphasize an updated user interface, automated workflow orchestration, and enhanced reporting capabilities. Deployment included Hansen self-service portal functionality and workflow modules to enable online account management, service requests, and automated billing processes consistent with Utilities Customer Care and Billing functional workflows.
Operational coverage targeted customer service, billing, and revenue functions across the City of Charlotte Water utility in North Carolina, engaging internal customer care and billing teams within the 1200 employee organization. The rollout centralized customer billing lifecycles and CRM-aligned service processes, and revised reporting workflows to improve data visibility for operations and finance teams.
The project delivered reduced operational costs and better reporting as documented by the vendor case study, with automation and UI improvements cited as primary enablers. Governance attention centered on workflow automation controls and reporting governance to sustain the new process model and operational efficiencies.
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City Of Columbia | Government | 2512 | $492M | United States | Hansen Technologies | Hansen CIS - PeaceCX | Utilities Customer Care and Billing | 2022 | n/a |
In 2022, City Of Columbia upgraded its longstanding Hansen CIS installation to Hansen CIS - PeaceCX to manage customer service, advanced metering and the revenue lifecycle for its water and related services. The project included a migration to the cloud and executed a seamless cutover, with the upgraded Hansen CIS - PeaceCX solution going live in January 2023.
The deployment focused on Utilities Customer Care and Billing functionality, specifically customer information management, billing and revenue lifecycle orchestration, and advanced metering integration. Hansen CIS - PeaceCX was configured to ingest AMI data for advanced metering workflows, align meter-to-bill processes with the revenue lifecycle, and provide customer service representatives with consolidated account and usage views.
Operational coverage centered on the City Of Columbia water utility and related services in South Carolina, shifting core customer care and billing processing to the cloud-hosted Hansen CIS - PeaceCX environment. The cutover approach and cloud migration reduced on-premises footprint and centralized service and billing operations, and the rollout emphasized coordinated go live sequencing to minimize service interruption while improving internal operations and customer service.
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National Water Services Commission | Utilities | 550 | $65M | Jamaica | Hansen Technologies | Hansen CIS - PeaceCX | Utilities Customer Care and Billing | 2022 | n/a |
In 2022, the National Water Services Commission implemented Hansen CIS - PeaceCX within the Utilities Customer Care and Billing category. The implementation migrated Hansen CIS - PeaceCX to a cloud AWS architecture and went live in March 2022, supporting customer service, billing, and operations for roughly 2 million residents. The deployment was positioned to accelerate digital capabilities across the utility's customer-facing and revenue functions.
The Hansen CIS - PeaceCX rollout concentrated on core customer care and billing capabilities, including customer account management, billing cycle automation, revenue management controls, and operational reporting. Configuration emphasized security controls and automation to streamline billing processes and customer service case handling. Standard utility customer care workflows were configured to centralize account servicing and billing reconciliation functions.
The solution was deployed on AWS to enable cloud-based reporting, centralized security management, and automated operational processes, and it supports departments responsible for customer service, billing, and field operations across Jamaica. Operational scope covered national customer service and revenue management functions within the National Water Services Commission organization.
Governance activity included centralizing revenue management and introducing configuration and automation controls for billing governance and reporting cadence. The cloud-based go live announced in March 2022 delivered improved security, increased automation, enhanced reporting, and a lower total cost of ownership for the utility's revenue management and customer service functions.
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SSE Airtricity | Utilities | 150 | $40M | United Kingdom | Hansen Technologies | Hansen CIS - PeaceCX | Utilities Customer Care and Billing | 2019 | n/a |
In 2019 SSE Airtricity implemented Hansen CIS - PeaceCX for Utilities Customer Care and Billing. The deployment targeted centralization of customer care and billing functions for domestic and commercial portfolios, aligning routine billing schedules with SLA requirements, Codes of Practice and applicable licence obligations.
Hansen CIS - PeaceCX was configured to support core billing engine capabilities and customer information maintenance, including routine bill generation, support for complex commercial billing scenarios, apportionments, account reconciliation and balance transfers. The implementation included configuration of stepped recovery workflows to manage debt progression, reminder SMS messaging and recovery letter generation as part of standard billing cycles.
The solution was integrated with existing CRM and customer channels, including HiAffinity, online portals, websites and other customer databases, to consolidate billing inputs and support account updates and amendments. Operational coverage focused on billing, recovery and customer service teams in the Belfast region, where staff administered a domestic customer base of over 160,000 and provided an internal escalation point for complex technical queries from other teams and third parties.
Governance and process controls were structured around SLA compliance and codes of practice, with explicit workflow escalation for Billing Specialists, Recovery Coordinators and Billing Administrators. The implementation emphasized procedural controls for accurate and timely routine billing, centralized handling of complex billing tasks for large business customers, and the management of billing data across multiple internal systems and external channels.
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Buyer Intent: Companies Evaluating Hansen CIS - PeaceCX
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Hansen CIS - PeaceCX. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Hansen CIS - PeaceCX for Utilities Customer Care and Billing include:
- Energex, a Australia based Utilities organization with 7600 Employees
- Scottish and Southern Energy, a United Kingdom based Utilities company with 15630 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Scottish and Southern Energy | Utilities | 15630 | $13.7B | United Kingdom | 2026-02-06 |
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Energex | Utilities | 7600 | $3.4B | Australia | 2025-09-24 |
FAQ - APPS RUN THE WORLD Hansen CIS - PeaceCX Coverage
Hansen CIS - PeaceCX is a Utilities Customer Care and Billing solution from Hansen Technologies.
Companies worldwide use Hansen CIS - PeaceCX, from small firms to large enterprises across 21+ industries.
Organizations such as Charlotte Water, City Of Columbia, National Water Services Commission and SSE Airtricity are recorded users of
Hansen CIS - PeaceCX for Utilities Customer Care and Billing.
Companies using Hansen CIS - PeaceCX are most concentrated in Utilities and Government, with adoption spanning over 21 industries.
Companies using Hansen CIS - PeaceCX are most concentrated in United States, Jamaica and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Hansen CIS - PeaceCX across Americas, EMEA, and APAC.
Companies using Hansen CIS - PeaceCX range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 0%.
Customers of Hansen CIS - PeaceCX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Hansen CIS - PeaceCX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Utilities Customer Care and Billing.