List of HART PMS Customers
London, W1B 3HH,
United Kingdom
Since 2010, our global team of researchers has been studying HART PMS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased HART PMS for Hotel Property Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using HART PMS for Hotel Property Management include: Gonville Hotels, a United Kingdom based Leisure and Hospitality organisation with 89 employees and revenues of $10.0 million, Whatley Manor Hotel and Spa, a United Kingdom based Leisure and Hospitality organisation with 102 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using HART PMS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The HART PMS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Gonville Hotels | Leisure and Hospitality | 89 | $10M | United Kingdom | HART PMS | HART PMS | Hotel Property Management | 2018 | n/a |
In 2018 Gonville Hotels implemented HART PMS as its Hotel Property Management platform to centralize front desk and guest operations at the Gonville Hotel in Cambridge. The deployment focused on Front of House workflows and daily operations managed by the Front of House Manager, covering receptionists, concierge, porters and night staff and supporting duty management shifts and guest check in and check out processes.
HART PMS was configured to support core Hotel Property Management capabilities including reservations and front desk operations, guest profiles and folio management, billing and payment posting, and coordination with housekeeping and night audit routines. Configuration work emphasized receptionist workflows, shift handovers and tailored staff access levels to align with the hotel chains service standards and the Front of House Managers operational responsibilities.
Operational integration includes explicit synchronization with the Fourth HR system, with the Front of House Manager maintaining employee records and personnel processes in Fourth while working alongside the HART PMS development team to keep HART PMS updated and running efficiently. The implementation was managed without a separate implementation partner, relying on ongoing interaction between hotel operations and the HART PMS development resources to iterate improvements.
Governance and process changes were driven by the Front of House Manager who absorbed HR administrative functions in the absence of a dedicated HR department, instituted regular 1 to 1s, team meetings and tailored development plans, and used HART PMS operational controls to standardize shift coverage and complaint handling. Outcomes documented in internal notes include a reduction in Front of House employee turnover and achieving the highest engagement and satisfaction score across hotel departments for two consecutive years in the Gonville Voice Engagement and Satisfaction Survey.
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Whatley Manor Hotel and Spa | Leisure and Hospitality | 102 | $6M | United Kingdom | HART PMS | HART PMS | Hotel Property Management | 2020 | n/a |
In 2020 Whatley Manor Hotel and Spa deployed HART PMS to consolidate spa booking and front desk workflows under the Hotel Property Management category. The implementation targeted spa reception and hotel check in and check out operations, membership administration and treatment scheduling across the property operating with roughly 102 staff. HART PMS was positioned as the primary Hotel Property Management application for guest reservations, billing and membership controls.
HART PMS was configured to manage reservation and treatment bookings, deposits and payment handling, guest history updates, membership accounts and monthly reporting. The system supported scheduling of therapists and day to day treatment allocations, and was used to capture enquiries, treatment reservations, deposits and payments at point of sale. Direct debit processing and follow up on outstanding membership payments were operationalized through the PMS and associated POS interfaces.
Operational ownership rested with the Assistant Spa Manager who ensured full utilization of the HART PMS and POS systems, trained receptionists and spa hosts, and maintained membership information, accounts and monthly reports. Governance practices included maintaining accurate rotas, timesheets and holiday controls, briefing reception on promotional offers, and enforcing confidentiality for medical questionnaires and contraindication checks. The rollout focused on embedding booking discipline, staff training and system-driven scheduling and billing workflows across spa reception and membership sales.
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