List of Hexagon HxGN InService Customers
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Since 2010, our global team of researchers has been studying Hexagon HxGN InService customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hexagon HxGN InService for Outage Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hexagon HxGN InService for Outage Management include: Alectra Utilities, a Canada based Utilities organisation with 1526 employees and revenues of $3.00 billion, Hydro Ottawa, a Canada based Utilities organisation with 689 employees and revenues of $854.0 million, CEM Macau, a Macao based Utilities organisation with 712 employees and revenues of $380.0 million, Amazonas Energia Brazil, a Brazil based Utilities organisation with 4205 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using Hexagon HxGN InService, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hexagon HxGN InService customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alectra Utilities | Utilities | 1526 | $3.0B | Canada | Hexagon | Hexagon HxGN InService | Outage Management | 2008 | n/a |
In 2008, Alectra Utilities implemented Hexagon HxGN InService as an Outage Management system. The deployment launched the first OMS phase in September 2008 and was executed as part of an integrated operating model with Siemens to centralize outage operations in Ontario.
The implementation focused on core outage management capabilities within Hexagon HxGN InService, including event detection, dispatch orchestration and field work management, with inferred use of mobile workforce plans to support crew routing and mobile data collection. Configuration emphasized outage detection and restoration workflows, role based dispatch screens and work order lifecycle handling to align operations and field execution.
Architecturally the program centralized GIS and SCADA feeds into the outage platform and tied dispatch and work management processes into the same operating model with Siemens, enabling a unified operational view across control room and field systems. Operational coverage targeted operations and outage management teams in Canada, specifically Ontario, and coordinated dispatch centers and field crews under a single outage management application.
Governance shifted toward a centralized operating model that synchronized dispatch, GIS, SCADA and work management processes, with phased rollout beginning in September 2008. The implementation improved outage detection and restoration workflows in Ontario according to the referenced case study, aligning the Alectra Utilities deployment of Hexagon HxGN InService with broader operational coordination goals.
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Amazonas Energia Brazil | Utilities | 4205 | $250M | Brazil | Hexagon | Hexagon HxGN InService | Outage Management | 2022 | n/a |
In 2022 Amazonas Energia Brazil implemented Hexagon HxGN InService alongside HxGN NetWorks to modernize GIS and outage workflows. The deployment targeted operations and outage management across a large, logistically complex distribution territory in Brazil.
Hexagon HxGN InService was configured to support Outage Management use cases including fault location, crew dispatch coordination, and mobile workforce tasking, while HxGN NetWorks addressed GIS synchronization and network model accuracy. Functional modules emphasized event intake, outage event management, and mobile field work orchestration to align field crews with mapped network topology.
The implementation established an event data flow from the company commercial system into Hexagon HxGN InService to accelerate fault location and crew dispatch, reflecting an integration between commercial metering or customer-facing systems and the Outage Management platform. Operational coverage was centered on the operations and outage management teams and extended to field crews across the distribution footprint.
According to Hexagon case materials, the rollout produced measurable improvements in regulatory reliability indicators DEC and FEC within two years of the implementation, indicating outcomes at the regulatory reporting level. Governance changes focused on incident intake and dispatch workflows to operationalize the new event-driven data flows and mobile tasking.
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CEM Macau | Utilities | 712 | $380M | Macao | Hexagon | Hexagon HxGN InService | Outage Management | 2023 | n/a |
In 2023 Companhia de Electricidade de Macau implemented Hexagon HxGN InService as an Outage Management solution to provide map based, real time analysis and rapid crew dispatch across Macau. The deployment targeted operations and outage management workflows to improve network reliability and field communications for CEM Macau.
Hexagon HxGN InService was configured to deliver a unified outage management system that combines geospatial situational awareness, dispatch orchestration, and mobile workforce capabilities. Functional modules implemented included map visualization for fault localization, crew dispatch and status tracking, and mobile work assignment for field crews, enabling synchronized control room to field workflows.
The implementation spans operations and outage management in Macau, with control room operations integrated conceptually with mobile workforce execution to coordinate response across the service territory. The solution is described as delivering real time data transparency between office and field teams and providing operational visibility for network crews throughout Macau.
Governance and process restructuring focused on control room dispatch procedures and field communication protocols to support the new toolchain, with rollout oriented around outage response and crew coordination. Hexagon reports reduced restoration times, improved data transparency, and better coordination between control room and field crews following the Hexagon HxGN InService deployment.
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Utilities | 689 | $854M | Canada | Hexagon | Hexagon HxGN InService | Outage Management | 2019 | n/a |
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