List of HP Helpdesk Customers
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Since 2010, our global team of researchers has been studying HP Helpdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased HP Helpdesk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using HP Helpdesk for IT Service Management include: Huntsman, a United States based Manufacturing organisation with 6300 employees and revenues of $6.04 billion, Nederlandse Spoorwegen, a Netherlands based Transportation organisation with 19040 employees and revenues of $3.60 billion, Bradken, a Australia based Manufacturing organisation with 3000 employees and revenues of $750.0 million, Redcentric, a United Kingdom based Professional Services organisation with 399 employees and revenues of $121.0 million and many others.
Contact us if you need a completed and verified list of companies using HP Helpdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The HP Helpdesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bradken | Manufacturing | 3000 | $750M | Australia | Hewlett Packard Enterprise | HP Helpdesk | IT Service Management | 2012 | n/a | In 2012 Bradken implemented HP Helpdesk from Hewlett Packard Enterprise as its IT Service Management platform. The HP Helpdesk was provisioned to support Bradken’s centralized IT helpdesk, 2nd level support, and database administration teams that sustain manufacturing operations and infrastructure. The deployment was configured with core IT Service Management capabilities, including incident management, change management, asset management, service catalog, knowledge management, workflow driven ticket routing, escalation rules, and SLA tracking. Configuration emphasized role based access for IT Systems Operations Manager and Software Support Manager personas, automated ticket assignment for tiered support, and knowledge base authoring to reduce resolution times. Operational coverage aligned the HP Helpdesk with Bradken’s IT governance processes, including management of IT contracts, IT capex preparation, and processing of hardware and software invoices. The system supported formalized change control and service request workflows related to the ERP Unibis environment and the company’s Unix and Progress database administration responsibilities, while infrastructure security access controls were managed in line with JSOX requirements. Management and ongoing ownership rested with Bradken’s Software Support Manager and IT Systems Operations Manager who oversaw helpdesk, 2nd level support, and database administration teams. | |
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Huntsman | Manufacturing | 6300 | $6.0B | United States | Hewlett Packard Enterprise | HP Helpdesk | IT Service Management | 2012 | Logicalis Group | In 2012, Huntsman implemented HP Helpdesk in the IT Service Management category to standardize its IT service operations. Logicalis Group was selected to support the migration through its Logicalis SMC practice and provide program delivery and technical transition support. The program involved switching from HP Service Desk to HP Service Manager while deploying HP Helpdesk for day to day service management, establishing a consolidated approach to incident and change workflows. Module usage included incident management, change management and configuration management database, CMDB, capabilities, a detail inferred from the case description. Technical workstreams focused on linking discovery tooling to the CMDB to centralize configuration and asset data across Huntsman’s global IT estate, enabling automated reconciliation of discovered configuration items into the CMDB and supporting workflow driven incident routing. Integrations emphasized discovery to CMDB linkage rather than named point to point integrations beyond those discovery and configuration capabilities cited in the case. Governance and process changes concentrated on enforcing standardized, workflow driven incident and change procedures and CMDB reconciliation, with Logicalis SMC coordinating migration steps and rollout activities. The deployment improved workflow driven incident and change processes and integrated discovery and CMDB capabilities across the organization as described in the source. | |
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Nederlandse Spoorwegen | Transportation | 19040 | $3.6B | Netherlands | Hewlett Packard Enterprise | HP Helpdesk | IT Service Management | 2012 | Logicalis Group | In 2012, Nederlandse Spoorwegen implemented HP Helpdesk as an IT Service Management solution, deploying Hewlett Packard Enterprise's HP Service Manager platform to provide a centralized helpdesk. Logicalis SMC served as the implementation partner and the deployment targeted harmonisation of helpdesk processes across 10 departments in the Netherlands. The implementation configured core ITSM functionality, with incident management and service request handling implemented alongside asset management and CMDB capabilities inferred from the project details. Workflows were standardized for ticket routing and escalation, and catalog driven request fulfillment and role based access controls were applied consistent with IT Service Management practices. Operational scope covered IT service desks and asset issuance across multiple operational units in the Netherlands, creating a single system for equipment tracking and ticket lifecycle management. The project emphasized cross department ticket handoff and streamlined equipment and ticket handling to harmonise support processes. Governance changes introduced standardized incident and request processes and centralized administration during rollout, with Logicalis SMC overseeing configuration and process alignment. The implementation delivered harmonised IT Service Management and easier ticket passing between departments, with HP Helpdesk used to centralize service desk operations and manage asset issuance across Nederlandse Spoorwegen's domestic operations. | |
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Professional Services | 399 | $121M | United Kingdom | Hewlett Packard Enterprise | HP Helpdesk | IT Service Management | 2013 | n/a |
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