List of HxGN OnCall Dispatch Customers
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Since 2010, our global team of researchers has been studying HxGN OnCall Dispatch customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased HxGN OnCall Dispatch for Computer Aided Dispatch from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using HxGN OnCall Dispatch for Computer Aided Dispatch include: Andalusia, a Spain based Government organisation with 300000 employees and revenues of $48.60 billion, Balearic Islands, a Spain based Government organisation with 30000 employees and revenues of $4.20 billion and many others.
Contact us if you need a completed and verified list of companies using HxGN OnCall Dispatch, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The HxGN OnCall Dispatch customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Andalusia | Government | 300000 | $48.6B | Spain | Hexagon | HxGN OnCall Dispatch | Computer Aided Dispatch | 2020 | n/a |
In 2020, Andalusia implemented HxGN OnCall Dispatch to support regional emergency call-taking and dispatcher operations, categorizing the deployment under Computer Aided Dispatch for 112 services. The HxGN OnCall Dispatch application was provisioned to centralize incident intake and dispatcher workflows across Andalusia’s regional emergency operations, aligning the region with other Spanish public safety agencies using Hexagon technology.
The deployment configured HxGN OnCall Dispatch to deliver core Computer Aided Dispatch capabilities, including structured call handling, incident creation and classification, resource allocation and dispatch sequencing, and geospatial incident visualization. Functional configuration emphasized real-time incident tracking and coordinated response workflows for 112 call takers and dispatchers, reflecting standard CAD operational terminology and automation patterns.
Operational coverage targeted regional 112 emergency services within Andalusia, with governance formalized around standardized dispatch protocols and cross-agency workflow orchestration. The HxGN OnCall Dispatch application joined Hexagon deployments in Spain, noted alongside 112 Andalusia, Madrid police, and Barcelona police and fire departments, providing a modern, resilient platform for emergency communications.
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Balearic Islands | Government | 30000 | $4.2B | Spain | Hexagon | HxGN OnCall Dispatch | Computer Aided Dispatch | 2023 | NTT North America |
In 2023 the Balearic Islands implemented HxGN OnCall Dispatch to upgrade its 112 emergency call-taking and dispatching infrastructure, using the Computer Aided Dispatch application HxGN OnCall Dispatch to replace a system from 1995. The deployment targets call-taking and dispatch operations that serve Mallorca, Menorca and Ibiza, covering approximately 1.2 million residents and peak tourist volumes, with 112 Balearic Islands handling roughly 700,000 calls and more than 129,000 incidents in 2022.
The implementation centers on modernizing core Computer Aided Dispatch capabilities, delivering a resilient and scalable platform for 112 call takers and dispatchers. HxGN OnCall Dispatch will be configured to support emergency call intake and dispatch workflows, geospatial situational awareness, and incident management processes consistent with public safety CAD functional patterns, while enabling improved operational continuity and availability for regional emergency services.
Hexagon’s Safety, Infrastructure and Geospatial division is leading the upgrade and has partnered with a consortium formed by NTT DATA and Plexus Technologies to implement and maintain the system, with NTT North America listed as the SI/VAR. Operational coverage is scoped to the regional 112 service across the Balearic Islands and aligns with other Spanish public safety agencies that use Hexagon technology, including Andalusia, Madrid and Barcelona.
Governance and rollout emphasize modernization of emergency call-taking and dispatch practices, replacing long-standing on-premises infrastructure from 1995 with a managed, vendor-supported Computer Aided Dispatch solution. Hexagon states the objective is to provide a more resilient, scalable system for citizens and tourists, positioning the Balearic Islands deployment as a model for other regional public safety agencies.
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Buyer Intent: Companies Evaluating HxGN OnCall Dispatch
- Sohu.com Limited, a China based Professional Services organization with 4900 Employees
- City of Paris, a France based Government company with 52551 Employees
- Business Machines Company, a United States based Government organization with 29 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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