List of Hyro Live Chat Customers
New York City, 10044, NY,
United States
Since 2010, our global team of researchers has been studying Hyro Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hyro Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hyro Live Chat for Chatbots and Conversational AI include: Intermountain Health, a United States based Healthcare organisation with 64000 employees and revenues of $16.10 billion, Prisma Health, a United States based Healthcare organisation with 29309 employees and revenues of $6.40 billion, Baptist Health, a United States based Healthcare organisation with 14250 employees and revenues of $3.70 billion and many others.
Contact us if you need a completed and verified list of companies using Hyro Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hyro Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Baptist Health | Healthcare | 14250 | $3.7B | United States | Hyro | Hyro Live Chat | Chatbots and Conversational AI | 2023 | n/a |
In 2023 Baptist Health implemented Hyro Live Chat in the Chatbots and Conversational AI category to automate high volume patient access tasks across call center, website and mobile channels. Baptist Health deployed Hyro Live Chat to support contact center automation and digital patient access workflows, aligning the application with patient scheduling and inquiry handling functions.
The implementation centered on Hyro Responsible AI Agents configured to handle password resets, appointment scheduling and frequently asked questions, with flow orchestration and intent routing to reduce manual agent workload. Configuration emphasized targeted conversational flows, authentication and transactional appointment workflows, and content management for FAQ responses to maintain clinical and service accuracy.
Deployment spanned contact center and digital front ends, with the Hyro agents embedded into call center workflows and website and mobile channels to provide unified conversational experiences across touch points. Operational coverage focused on patient access and contact center business functions, enabling automated self service on phone and digital channels while preserving escalation paths to live agents.
Operational governance included centralized flow management and ongoing tuning of targeted flows, as described in the vendor case study. The rollout produced nearly $1M in cost savings within months, achieved a 79% call deflection rate for targeted flows, and improved SLA performance as reported in the case study.
|
 |
Intermountain Health | Healthcare | 64000 | $16.1B | United States | Hyro | Hyro Live Chat | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Intermountain Health deployed Hyro Live Chat. Hyro Live Chat in the Chatbots and Conversational AI category was implemented as omnichannel AI Assistants across web chat, mobile and call center channels to improve patient access, smart routing, scheduling management and test-results workflows across its regional system.
The implementation focused on conversational workflows and automated scheduling management, with channel-specific configuration for web chat and mobile and orchestration for call center handoffs. Functional capabilities included AI triage, smart routing to human agents, appointment booking automation and end-to-end handling of test-results inquiries, consistent with Chatbots and Conversational AI operational patterns.
Deployment covered Intermountain Health’s regional patient access centers, contact center operations and scheduling teams, aligning digital self-service flows with agent escalation pathways. Governance work emphasized routing rules, escalation policies and conversational content control to ensure consistent handling across web, mobile and voice channels.
Per the Hyro case study, the deployment drove an 85% drop in call abandonment, a 79% improvement in speed-to-answer and approximately 79% of chats resolved end-to-end, demonstrating measurable operational improvements in patient access and contact center throughput.
|
 |
Prisma Health | Healthcare | 29309 | $6.4B | United States | Hyro | Hyro Live Chat | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Prisma Health implemented Hyro Live Chat as its 24/7 digital front door. Hyro Live Chat, categorized as Chatbots and Conversational AI, was configured to support provider and facility search, appointment management and live chat to improve patient access and self-service.
The deployment implemented functional modules for provider and facility search, appointment booking and reschedule self-service, and continuous live chat handling staffed by AI chat agents. Configuration emphasized conversational workflows, intent recognition and routing to automated self-service flows, aligning with standard Chatbots and Conversational AI capabilities for patient engagement and access management.
Within the first year the system delivered an 80% positive outcome rate, unlocked over $300K in annual savings and increased digital reschedule self-service, as reported on the vendor case study page. Operational focus centered on Prisma Health patient access channels and continuous availability, with instrumentation to capture outcome signals for ongoing tuning of conversational flows.
|
Buyer Intent: Companies Evaluating Hyro Live Chat
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||