List of IBM Digital Experience Manager Customers
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Since 2010, our global team of researchers has been studying IBM Digital Experience Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBM Digital Experience Manager for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBM Digital Experience Manager for Customer Experience include: Belastingdienst Nederland, a Netherlands based Government organisation with 30000 employees and revenues of $4.20 billion, Saxion University, a Netherlands based Education organisation with 2200 employees and revenues of $800.0 million, Meander Medisch Centrum, a Netherlands based Healthcare organisation with 3300 employees and revenues of $475.0 million and many others.
Contact us if you need a completed and verified list of companies using IBM Digital Experience Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the eCommerce software purchases.
The IBM Digital Experience Manager customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of eCommerce software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Belastingdienst Nederland | Government | 30000 | $4.2B | Netherlands | IBM | IBM Digital Experience Manager | Customer Experience | 2017 | n/a |
In 2017, Belastingdienst Nederland implemented IBM Digital Experience Manager to provision an application portal used to upload the Center of Excellence online in English. The IBM Digital Experience Manager deployment served as a centralized Customer Experience web content management and portal platform, providing content authoring, site management, publication workflows, and language-specific delivery for English CoE materials.
Configuration work focused on content lifecycle controls and role based access to govern creation, review, and publication of Center of Excellence artifacts. Operational coverage centered on internal digital services, IT, and communications functions within Belastingdienst Nederland, with the IBM Digital Experience Manager portal acting as the primary Customer Experience application to host CoE documentation and standardized assets.
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Meander Medisch Centrum | Healthcare | 3300 | $475M | Netherlands | IBM | IBM Digital Experience Manager | Customer Experience | 2015 | n/a |
In 2015 Meander Medisch Centrum implemented IBM Digital Experience Manager to provision an interactive patient portal and complementary mobile applications, addressing patient-facing Customer Experience use cases. The engagement was designed and deployed by IBM Premier Business Partner Funatic, using IBM Digital Experience Manager as the core platform for portal and mobile content delivery.
The implementation leveraged IBM Digital Experience Manager capabilities typical of the Customer Experience category, including web content management, portal composition, responsive delivery for mobile channels, and content authoring and publishing workflows to manage patient-facing information. Configuration work focused on template-driven pages, role-based content publishing, and reusable content components to support a unified patient portal and mobile app user interfaces.
Operational ownership was retained by Meander IT with Funatic providing implementation services, governance design, and rollout execution for patient services and external-facing channels. The project emphasized content governance and editorial workflows to sustain ongoing portal updates and mobile content synchronization, with IBM Digital Experience Manager serving as the repository and runtime for customer experience delivery.
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Saxion University | Education | 2200 | $800M | Netherlands | IBM | IBM Digital Experience Manager | Customer Experience | 2015 | n/a |
In 2015, Saxion University implemented IBM Digital Experience Manager to standardize its Customer Experience across institutional websites. The deployment consolidated site delivery on a centrally managed IBM WebSphere Portal and IBM Web Content Manager platform, establishing a single infrastructure for web publishing and portal services across the institution.
The implementation focused on web content management, portal management, decentralized content authoring and targeted content delivery as core capabilities. IBM Digital Experience Manager was used to enable content authoring, template management and controlled publishing workflows consistent with Customer Experience platform patterns, allowing content to be tailored by unit while maintaining shared design and navigation constructs.
Architecturally the solution is anchored on IBM WebSphere Portal and IBM Web Content Manager as the hosting and content services layer, and it serves the public websites for eleven Saxion institutes. Operational coverage includes marketing and communications and other student-facing web channels, with the platform providing the common technical foundation for those business functions.
Governance and operating model were restructured to support decentralized content creation within the common infrastructure, enabling institute-level teams to produce targeted content while central IT retained platform stewardship. Saxion described the outcome as delivering more targeted content for websites and a more consistent Saxion experience across its institutes.
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