List of IBM Managed Services Customers
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Since 2010, our global team of researchers has been studying IBM Managed Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBM Managed Services for Hybrid & Public Cloud MSP, Infrastructure & Network MSP, Security MSP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBM Managed Services for Hybrid & Public Cloud MSP, Infrastructure & Network MSP, Security MSP include: Etihad Airways, a United Arab Emirates based Transportation organisation with 12000 employees and revenues of $5.52 billion, Formica, a United States based Manufacturing organisation with 6000 employees and revenues of $1.15 billion, The Master Lock, a United States based Manufacturing organisation with 1000 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using IBM Managed Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IBM Managed Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Etihad Airways | Transportation | 12000 | $5.5B | United Arab Emirates | IBM | IBM Managed Services | Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Security MSP | 2021 | n/a |
In 2021, Etihad Airways deployed IBM Managed Services to modernize its web check-in and customer-experience platform. The engagement used IBM Cloud, IBM Cloud Kubernetes Service and IBM Consulting IBM Garage as a managed cloud and operations engagement, and is categorized as Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Security MSP.
The 15 week project provisioned three IBM Cloud environments configured as active and hot standby and enabled multi region deployment to reduce latency and improve resilience. The architecture was organized around microservices based delivery running on IBM Cloud Kubernetes Service, supporting container orchestration, environment separation and service isolation across staging and production tiers.
IBM Managed Services supported integration with Etihad's web check-in flows and customer communications, producing approximately 1,700 WhatsApp and 4,000 email boarding passes daily as part of the managed cloud operations. Operational scope included managed cloud operations for customer experience systems and continuous management of multi region clusters to sustain availability and responsiveness.
Governance and rollout followed a managed cloud operations model led by IBM Consulting IBM Garage with a 15 week delivery cadence to provision environments and operational runbooks. The engagement emphasized platform operations, orchestration of microservices and managed security controls aligned to Infrastructure & Network MSP and Security MSP responsibilities.
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Formica | Manufacturing | 6000 | $1.2B | United States | IBM | IBM Managed Services | Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Security MSP | 2020 | n/a |
Formica implemented IBM Managed Services in 2020, deploying IBM Sterling B2B Integration SaaS Premium as a managed B2B/EDI supply-chain service to support global trading partners. IBM delivered the managed integration within six months, provisioning a managed B2B service footprint to centralize partner connectivity and transaction routing.
The IBM Sterling B2B Integration SaaS Premium configuration encompassed B2B message orchestration, EDI partner onboarding workflows, and transaction visibility controls, aligned to standard B2B/EDI functional modules. Configuration included mapping and normalization of more than 80 data formats and connectivity adapters to support integration with multiple ERP systems across Formica's trading network.
Integrations tied the managed service to Formica supply-chain operations and ERP endpoints, enabling higher throughput and more consistent day to day transaction processing. Operational scope covered global trading partners and EDI operations, and the managed delivery enabled approximately a 40% increase in daily transactions while cutting partner onboarding from up to eight months to under two weeks.
Governance and process changes were centered on IBM managed operations and standardized partner onboarding workflows, shifting responsibility for B2B connectivity, incident management, and ongoing partner onboarding to the vendor delivered service. The Formica IBM Managed Services deployment is recorded under the Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Security MSP category and connects company supply-chain and trading partner functions to a vendor managed B2B/EDI platform.
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The Master Lock | Manufacturing | 1000 | $250M | United States | IBM | IBM Managed Services | Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Security MSP | 2018 | n/a |
In 2018, The Master Lock implemented IBM Managed Services to migrate EDI and trading partner integration to IBM Sterling B2B Integration SaaS managed services to support rapid global expansion and streamline supply chain communications. The deployment aligns with the vendor offering listed as Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Security MSP and serves centralized B2B integration needs.
The managed service encompassed automated mapping, centralized transaction monitoring, and onboarding workflow automation within the IBM Sterling B2B Integration SaaS managed services environment. Configuration prioritized scalable trading partner maps and end to end monitoring to maintain continuity across multiple regions.
Integrations focused on trading partner connectivity and EDI transaction orchestration to support supply chain communications across global sites and acquired partners. Operational coverage included monitoring and managed operations for mission critical EDI flows, reducing the need for in house EDI operations staffing.
Governance moved to a centralized managed service model with SLA driven monitoring and change control for mapping and partner onboarding workflows. The implementation delivered 50% faster onboarding for acquired partners, achieved 100% availability for mission critical EDI, and avoided the need to add multiple EDI FTEs.
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