List of IDEXX SmartFlow Customers
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United States
Since 2010, our global team of researchers has been studying IDEXX SmartFlow customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IDEXX SmartFlow for Patient Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IDEXX SmartFlow for Patient Management include: Ethos Veterinary Health, a United States based Healthcare organisation with 14000 employees and revenues of $4.00 billion, Southern Veterinary Partners, a United States based Professional Services organisation with 1200 employees and revenues of $53.0 million, Veterinary Dental Services, LLC, a United States based Professional Services organisation with 15 employees and revenues of $2.0 million, Marietta Animal Hospital, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using IDEXX SmartFlow, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the PPM software purchases.
The IDEXX SmartFlow customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of PPM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ethos Veterinary Health | Healthcare | 14000 | $4.0B | United States | IDEXX Laboratories | IDEXX SmartFlow | Patient Management | 2017 | n/a |
In 2017 Ethos Veterinary Health implemented IDEXX SmartFlow as part of a hospital-wide move to a paperless Patient Management environment. The implementation was coordinated from the Sacramento hospital director office and executed across multiple clinical sites, including Vista Veterinary Specialists in California and the Veterinary Emergency + Referral Center in Hawaii during a period of concurrent leadership transitions.
IDEXX SmartFlow was configured to support SmartFlow Sheet clinical flow documentation, electronic patient tracking, and exam room orchestration to replace paper charts. Configuration work focused on translating existing standard operating procedures into workflow templates, establishing electronic flow sheets for nursing and technician task management, and aligning clinician handoffs and procedure queues with the new patient management workflows.
The IDEXX SmartFlow deployment ran alongside concurrent projects for EzyVet, Rocket PACS and rVetlink as part of the broader paperless program, producing operational alignment between practice management, imaging and referral communications. Project delivery required cross functional coordination with facilities, IT and human resources, and the hospital director acted as onsite liaison during construction activities including a remodel and MRI build out.
Governance and rollout responsibilities included embedding compliance for hospital SOPs and applicable regulations enforced by OSHA, VMB and DEA into the new electronic workflows, staff training and performance monitoring across a team of 109 employees, and participation in budget and P&L decisions to align resource allocation with operational changes.
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Marietta Animal Hospital | Professional Services | 10 | $1M | United States | IDEXX Laboratories | IDEXX SmartFlow | Patient Management | 2017 | n/a |
In 2017, Marietta Animal Hospital implemented IDEXX SmartFlow as its Patient Management application. The deployment included IDEXX SmartFlow alongside the IDEXX Neo Software System to centralize patient records, appointment scheduling, treatment documentation, and lab order workflows for the clinic.
Configuration prioritized clinical and front desk modules common to Patient Management systems, including digital patient intake and history capture, SOAP note and treatment plan documentation, appointment and queue management, and technician task boards. The implementation integrated IDEXX SmartFlow with IDEXX Neo for consolidated access to diagnostic orders and results, and administrative controls were established to govern user roles, check-in and sample handling workflows, and data entry standards across the single-site United States practice.
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Southern Veterinary Partners | Professional Services | 1200 | $53M | United States | IDEXX Laboratories | IDEXX SmartFlow | Patient Management | 2018 | n/a |
In 2018 Southern Veterinary Partners implemented IDEXX SmartFlow as its Patient Management application to structure front desk and clinical visit workflows. The deployment concentrated on visit lifecycle orchestration for welcoming clients and pets, scheduling appointments for new and existing clients, triage intake, exam room flow and check out including detailed payment option processing.
Configuration work emphasized scheduling and queue-based exam workflows, check-out and payment processing flows, triage documentation and front desk communication queues. IDEXX SmartFlow was used to instrument receptionist and triage workflows that handle emergency calls and day client intake, and to support staff who assist veterinarians and veterinary technicians during clinical workflows.
The IDEXX SmartFlow implementation operated alongside Cornerstone according to internal usage notes, enabling front desk and clinical teams to use SmartFlow for visit-level workflow and client interactions while maintaining existing practice management touchpoints. Integration and coexistence were focused on enabling staff familiarity with both IDEXX SmartFlow and Cornerstone in everyday operations.
Governance and rollout concentrated on standardizing check-in, triage and check-out procedures, and on training reception, triage and clinical teams to align operational processes with the Patient Management application. Documentation of front desk call handling, emergency triage protocols and payment conversations was captured as part of the implementation to reinforce consistent operational practice.
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Professional Services | 15 | $2M | United States | IDEXX Laboratories | IDEXX SmartFlow | Patient Management | 2013 | n/a |
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