List of IDI Billing CostGuard Customers
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Since 2010, our global team of researchers has been studying IDI Billing CostGuard customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IDI Billing CostGuard for OSS/BSS from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IDI Billing CostGuard for OSS/BSS include: FirstLight, a United States based Professional Services organisation with 500 employees and revenues of $80.0 million, FirstComm, a United States based Communications organisation with 100 employees and revenues of $50.0 million, CREDO Mobile, a United States based Communications organisation with 130 employees and revenues of $16.0 million, Inland Cellular Telepho, a United States based Communications organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using IDI Billing CostGuard, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IDI Billing CostGuard customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CREDO Mobile | Communications | 130 | $16M | United States | IDI Billing Solutions | IDI Billing CostGuard | OSS/BSS | 2014 | n/a |
In 2014, CREDO Mobile moved its long-distance subscriber base to IDI Billing CostGuard, implementing IDI Billing CostGuard within its OSS/BSS environment to support MVNO operations in the United States. The change extended CREDO Mobile's OSS/BSS contract with IDI Billing Solutions and positioned CostGuard as the central billing and operational support system for its mobile services.
The deployment emphasized CostGuard's billing and OSS capabilities, consolidating back-office billing and subscriber management workflows to support both mobile and wireline product lines. Configuration work focused on unified billing processes and product configuration capabilities to enable flexible product development while streamlining standard billing operations.
Operational coverage centered on MVNO back-office and product teams across the United States, with the rollout tied to the contract extension with IDI Billing Solutions. Governance moved toward centralized billing operations under IDI Billing CostGuard to standardize billing workflows and support faster introduction of bundled mobile and wireline offerings, delivering unified billing, flexible product development, and more efficient back-office processes as stated in the announcement.
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FirstComm | Communications | 100 | $50M | United States | IDI Billing Solutions | IDI Billing CostGuard | OSS/BSS | 2016 | n/a |
In 2016 FirstComm implemented IDI Billing CostGuard, deploying the IDI Billing CostGuard cloud-architected billing, workflow, tax and OSS service under a long-term contract. The implementation is categorized as OSS/BSS and targeted FirstComm's commercial billing and order management operations.
The deployment configured core modules for recurring and usage billing, order management integration, workflow orchestration and tax computation, with IDI Billing CostGuard providing invoice generation and billing rating capabilities aligned with telecom BSS functionality. The solution was delivered via IDI's cloud-service architecture to centralize transaction processing and automate complex telecom billing workflows.
Selection followed a lengthy due diligence process and total cost of ownership analysis, and was triggered by FirstComm's acquisition of Comcast's CIMCO unit, which had migrated to IDI's CostGuard cloud-service in 2012, giving FirstComm direct visibility into live operations. Operational scope included support for FirstComm's network footprint of more than 600 on-net wire centers and its customer base exceeding 35,000, affecting finance, billing operations, order management and customer service functions.
Governance for the program was contractual and strategic, executed under a long-term services agreement with IDI Billing Solutions and informed by vendor bench expertise cited by FirstComm leadership, with rollout planning emphasizing automation of transaction complexity and standardization of billing workflows. The deployment positioned IDI Billing CostGuard to address ongoing billing, tax and OSS requirements while enabling FirstComm to focus on customer facing initiatives and marketing efforts.
FirstComm and IDI characterized the engagement as a multi year partnership intended to increase operational efficiencies and capitalize on market opportunities, with IDI committing OSS and billing automation capabilities to support FirstComm's growth and marketing initiatives. No explicit cost, ROI or phased rollout metrics were disclosed.
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FirstLight | Professional Services | 500 | $80M | United States | IDI Billing Solutions | IDI Billing CostGuard | OSS/BSS | 2017 | n/a |
In 2017, FirstLight implemented IDI Billing CostGuard in its OSS/BSS environment to consolidate multiple back-office platforms and standardize billing and order workflows across its footprint in the U.S. Northeast. The deployment positioned IDI Billing CostGuard as the primary back-office platform supporting billing, rating and order management for fiber, Internet and voice services.
IDI Billing CostGuard was configured to provide core billing and OSS capabilities, with inferred module usage for rating engines, invoice orchestration, customer account management, and order lifecycle handling. The implementation centered on back-office automation and configuration of billing workflows to support service-specific rating and invoice generation across carrier and enterprise customer segments.
Operational coverage included FirstLight billing, finance and operations teams across the U.S. Northeast, with rollout focused on centralizing back-office processes and standardizing order-to-cash workflows. The program aimed to improve the timeliness and accuracy of invoicing and to support ongoing service growth, aligning IDI Billing CostGuard with FirstLight business functions for billing and service operations.
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Communications | 10 | $1M | United States | IDI Billing Solutions | IDI Billing CostGuard | OSS/BSS | 2007 | n/a |
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Buyer Intent: Companies Evaluating IDI Billing CostGuard
- Intermedia Cloud Communications, a United States based Professional Services organization with 600 Employees
- Morgan Stanley, a United States based Banking and Financial Services company with 80000 Employees
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