List of iET WorkCenter Customers
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Since 2010, our global team of researchers has been studying iET WorkCenter customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased iET WorkCenter for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using iET WorkCenter for IT Service Management include: Wawa, a United States based Retail organisation with 35000 employees and revenues of $14.93 billion, Swiss Federal Railways, a Switzerland based Transportation organisation with 34200 employees and revenues of $11.88 billion, Axess, a Austria based Professional Services organisation with 300 employees and revenues of $90.0 million, Vamed Standortentwicklung U. Engineering & Co.Kg, a Austria based Professional Services organisation with 180 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using iET WorkCenter, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The iET WorkCenter customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Axess | Professional Services | 300 | $90M | Austria | iET Solutions | iET WorkCenter | IT Service Management | 2011 | Softpoint IT Solutions |
In 2011, Axess implemented iET WorkCenter as its IT Service Management platform supplied by iET Solutions, with Softpoint IT Solutions engaged as the implementation partner. Axess is a professional services company headquartered in Austria and deployed the platform to support its global customer support footprint.
The deployment concentrated on automating incident handling and supporting customer-facing ticketing and point of sale support operations, with primary functional use cases centered on incident management and computer telephony integration functionality. Use of the iET WorkCenter client is inferred from the implemented iET ITSM platform and the described administrative and configuration requirements, indicating client-side ticket intake and agent console usage.
Integrations were implemented with PSIpenta and JIRA along with CTI linkage to enable telephony linked ticket creation, automated ticket routing, and streamlined agent workflows. The integrated environment operated across Axess sites worldwide and covered customer service and support organizations, aligning IT Service Management capabilities with service delivery and support departments.
The program moved rapidly from a mid December 2011 order to a January 2012 go live, reflecting a compressed implementation and cutover timeline. Centralized administrative configuration and governance structures were used to coordinate the rollout across sites worldwide, with Softpoint IT Solutions responsible for system implementation and cutover coordination.
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Swiss Federal Railways | Transportation | 34200 | $11.9B | Switzerland | iET Solutions | iET WorkCenter | IT Service Management | 2009 | n/a |
In 2009, Swiss Federal Railways implemented iET WorkCenter as its central service-management platform. SBB Informatik adopted iET ITSM and configured the iET WorkCenter to provide a unified IT Service Management layer governing a multi‑provider IT landscape across Switzerland.
The implementation focused on automating request fulfillment, establishing structured change management workflows and extending to problem management. Configuration work in iET WorkCenter delivered large volumes of automation, reduced manual handoffs and consolidated tool footprints, with explicit references to elimination of manual interfaces and high automation rates.
Operationally the iET WorkCenter deployment centralized governance for SBB Informatik, coordinating operational IT teams and external service providers within a single IT Service Management framework. The project emphasized workflow automation, service catalog driven fulfillment and centralized change orchestration, and documentation from the deployment highlights tool consolidation and automation as primary outcomes.
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Vamed Standortentwicklung U. Engineering & Co.Kg | Professional Services | 180 | $20M | Austria | iET Solutions | iET WorkCenter | IT Service Management | 2012 | Softpoint IT Solutions |
In 2012, Vamed Standortentwicklung U. Engineering & Co.Kg began an implementation of iET WorkCenter with vendor iET Solutions. The project started in August 2012, with go live estimated the following year due to multi site complexity and the scope of configuration data consolidation.
Vamed deployed iET WorkCenter as its IT Service Management platform using the iET WorkCenter Windows client. Implemented functional modules included CMDB, Change Management, and Incident Management, covering configuration tracking, change workflow orchestration, and incident lifecycle processing consistent with ITSM process models.
Operational coverage extended to the Vienna headquarters and 25 subsidiaries across the EMEA region, with primary business functions impacted including IT operations and security compliance. The program explicitly targeted CMDB consolidation across sites and alignment of change and incident procedures to support ISO 27001 requirements.
Implementation partner Softpoint IT Solutions supported deployment and rollout activities while iET Solutions supplied the WorkCenter software. Governance and process changes included standardized change approval workflows, CMDB reconciliation processes, and centralized incident escalation rules to improve control and auditability for ISO 27001 compliance.
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Retail | 35000 | $14.9B | United States | iET Solutions | iET WorkCenter | IT Service Management | 2015 | n/a |
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