List of iFIX ACC Customers
Bengaluru, 560076,
India
Since 2010, our global team of researchers has been studying iFIX ACC customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased iFIX ACC for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using iFIX ACC for Customer Engagement include: Larsen & Toubro, a India based Manufacturing organisation with 59344 employees and revenues of $26.43 billion, Tata Capital Financial Services, a India based Banking and Financial Services organisation with 4000 employees and revenues of $1.20 billion, Celio, a France based Retail organisation with 4000 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using iFIX ACC, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The iFIX ACC customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Celio | Retail | 4000 | $1.0B | France | iFIX tech Global | iFIX ACC | Customer Engagement | 2023 | n/a |
In 2023, Celio implemented iFIX ACC from iFIX tech Global as a Customer Engagement application to modernize digital customer care and support retail customer engagement at Celio India. The deployment targeted customer support and retail engagement functions within the company, aligning with Celio's India operations for a firm employing approximately 4000 people.
The implementation centers on the Autonomous Customer Care capability of iFIX ACC, configured to deliver conversational automation, case management, knowledge base driven resolution workflows, and agent assist features. Configuration work emphasized automated ticket creation, SLA tracking, role based access controls, and standardized resolution templates to support service consistency across customer touchpoints.
Operational rollout covered Celio India's digital engagement channels and retail support processes, bringing customer support agents and regional retail operations onto a unified Customer Engagement platform. The implementation harmonized case routing and regional reporting to improve traceability and cross team coordination for customer issues.
Governance and process changes included standardized escalation paths, role based governance for service agents, and operational oversight to sustain transparency. The deployment of iFIX ACC at Celio India was designed to drive enhanced productivity, transparency and service excellence across the region.
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Larsen & Toubro | Manufacturing | 59344 | $26.4B | India | iFIX tech Global | iFIX ACC | Customer Engagement | 2023 | n/a |
In 2023, Larsen & Toubro deployed iFIX ACC from iFIX tech Global in the Customer Engagement category to consolidate IT service delivery across the enterprise. The deployment targeted Larsen & Toubro's global IT operations based in India and was scoped to standardize IT/Service Management workflows and reporting.
The implementation centered on iFIX ACC with Autonomous Customer Care oriented capabilities, aligning customer engagement functionality to IT support processes. Configuration focused on structured incident intake, case management workflows, automated routing and escalation logic to improve visibility and agent productivity while enabling consistent service outcomes.
Operational scope covered IT and Service Management teams operating in India, with rollout designed to unify service delivery channels and provide a single pane of customer engagement for internal IT requests. No specific third party integrations were documented in public sources for this engagement, the vendor testimonial emphasizes consolidated visibility for global IT operations.
Governance changes included centralizing service ownership, standardizing workflow definitions and SLA enforcement to drive consistent outcomes across sites, as described in vendor materials. The vendor and customer statements highlight improved visibility, productivity and more consistent service outcomes following the iFIX ACC implementation.
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Tata Capital Financial Services | Banking and Financial Services | 4000 | $1.2B | India | iFIX tech Global | iFIX ACC | Customer Engagement | 2022 | n/a |
In 2022 Tata Capital Financial Services implemented iFIX ACC from iFIX tech Global to address Customer Engagement and process automation across its BFSI operations. The iFIX ACC Autonomous Customer Care module is inferred from vendor product positioning and logo placement as the primary application used for customer facing automation in this engagement.
The deployment focused on Customer Engagement capabilities typical of autonomous customer care, including conversational automation, omni channel case management, workflow orchestration for customer care, and automation of routine service processes. Configuration work emphasized interaction scripting, automated response flows, and orchestration of service tasks to reduce manual handling in standard customer workflows.
Operational scope targeted Tata Capital customer care and operations teams within the BFSI region, with a rollout approach consistent with staged adoption across contact center functions and service operations. Governance measures were oriented around centralized configuration of automation rules, operational playbooks, and role based controls to align the iFIX ACC Autonomous Customer Care application with existing customer engagement processes.
Vendor materials position the deployment as applied to customer engagement and process automation to improve operational efficiency, which is the explicit outcome noted in source materials. The assignment of the iFIX ACC module is an inference drawn from vendor positioning and logo presence rather than from a published Tata Capital case study naming the ACC module.
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Buyer Intent: Companies Evaluating iFIX ACC
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