List of iForce SMART Customers
Redditch, B98 9EY,
United Kingdom
Since 2010, our global team of researchers has been studying iForce SMART customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased iForce SMART for Order Management, Warehouse Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using iForce SMART for Order Management, Warehouse Management include: John Lewis & Partners, a United Kingdom based Retail organisation with 69000 employees and revenues of $14.96 billion, Made.com, a United Kingdom based Retail organisation with 719 employees and revenues of $503.0 million, Cath Kidston, a United Kingdom based Retail organisation with 827 employees and revenues of $158.0 million, Prezzybox United Kingdom, a United Kingdom based Retail organisation with 50 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using iForce SMART, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The iForce SMART customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cath Kidston | Retail | 827 | $158M | United Kingdom | iForce | iForce SMART | Order Management,Warehouse Management | 2012 | n/a |
In 2012, Cath Kidston contracted iForce to deploy iForce SMART at its St.Neots distribution site. The deployment addressed Order Management,Warehouse Management needs to stabilize and scale warehouse operations during a period of rapid store expansion and global e-commerce growth.
iForce SMART was implemented using core services iForce Gateway, iForce Revive and iForce Pathfinder. iForce Gateway enabled a unified common stockholding model so store and e-commerce orders could be picked from the same inventory, and accompanying operating process changes allowed storage density in the warehouse to increase by 40% while reducing operating costs by almost 20%.
The implementation covered the national distribution centre picking and packing orders for stores and wholesalers across the UK, Ireland and mainland Europe, and supported global e-commerce fulfilment. Operational scope also included processing items returned from stores and customers directly, and the provision of Carriage Management to align order fulfilment and reverse logistics workflows.
Governance focused on configuring warehouse execution workflows and operating processes to support shared inventory, a Click and Collect service without additional system investment, and later enhancements to provide Customs warehousing capability within the UK warehouse. The Customs warehousing development allows Cath Kidston to delay payment of duties until products are despatched from the UK warehouse, and the iForce and Cath Kidston delivery was nominated for Team of the Year in the Retail Week Supply Chain Awards in 2013.
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John Lewis & Partners | Retail | 69000 | $15.0B | United Kingdom | iForce | iForce SMART | Order Management,Warehouse Management | 2002 | n/a |
In 2002, John Lewis & Partners engaged iForce to deploy iForce SMART for Order Management,Warehouse Management as part of the retailer's launch of its online proposition. The engagement has been extended multiple times since inception and the deployment targeted John Lewis & Partners omni channel operations across the United Kingdom to support home delivery and Click & Collect workflows.
iForce SMART WMS was implemented as the operational warehouse management core and explicitly powers the Gateway fulfilment service used for order orchestration. Functional modules and capabilities implemented include order fulfilment orchestration, inventory visibility, pick and pack workflow control, labour management to enable seasonal workforce scaling, and fulfilment task sequencing to coordinate carrier handoffs.
Operational coverage focused on fulfilment sites in the UK and supported business functions spanning operations, customer service, and fulfilment centre floor management for omni channel orders. Governance took the form of an extended partnership model with iterative rollouts and configuration updates to expand the iForce SMART footprint and to tune processes for seasonal demand. Outcomes documented in the engagement include enabling seasonal workforce scaling and improved customer service.
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Made.com | Retail | 719 | $503M | United Kingdom | iForce | iForce SMART | Order Management,Warehouse Management | 2018 | n/a |
In 2018, Made.com implemented iForce SMART to provide Order Management,Warehouse Management capabilities for ecommerce order fulfilment at iForce's Redditch distribution centre. The contract awarded to iForce in 2018 was structured as a three year engagement to scale fulfilment capacity and to manage delivery exceptions as online demand grew.
The implementation used the iForce SMART application to centralize warehouse control and order orchestration, deploying SMART WMS functionality for inventory control, order processing, pick, pack and ship workflows, and exception handling. Configuration emphasized throughput and capacity management within the DC, with automation of standard warehouse processes and systemized handling of delivery exceptions.
Integrations included carrier allocation through Route Genie, which was used alongside iForce SMART for carrier management and routing decisions at the Redditch site. Operational coverage was focused on Made.com's UK online fulfilment channel, with the Redditch DC serving as the primary execution node for orders and carrier handoffs.
Governance centered on vendor operated fulfilment under the iForce contract, with process changes to centralize carrier assignment and exception workflows within the iForce SMART environment. The implementation narrative documents the use of iForce SMART WMS and dedicated carrier management tools to support Made.com scaling operations during the contract term.
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Retail | 50 | $10M | United Kingdom | iForce | iForce SMART | Order Management,Warehouse Management | 2017 | n/a |
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Buyer Intent: Companies Evaluating iForce SMART
- Unified Payments Group, a United States based Banking and Financial Services organization with 20 Employees
- Mayborn UK, a United Kingdom based Manufacturing company with 150 Employees
- Culina Group United Kingdom, a United Kingdom based Transportation organization with 22000 Employees
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