List of IgniteTech ResponseTek Customers
Austin, 78741, TX,
United States
Since 2010, our global team of researchers has been studying IgniteTech ResponseTek customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IgniteTech ResponseTek for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IgniteTech ResponseTek for Customer Experience include: Indosat Ooredoo, a Indonesia based Communications organisation with 6700 employees and revenues of $1.77 billion, Vodafone Ireland, a Ireland based Communications organisation with 2000 employees and revenues of $1.00 billion, Vodafone Hutchison Australia Pty Limited, a Australia based Communications organisation with 2000 employees and revenues of $500.0 million and many others.
Contact us if you need a completed and verified list of companies using IgniteTech ResponseTek, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IgniteTech ResponseTek customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Indosat Ooredoo | Communications | 6700 | $1.8B | Indonesia | IgniteTech | IgniteTech ResponseTek | Customer Experience | 2014 | n/a |
In 2014, Indosat Ooredoo implemented IgniteTech ResponseTek. The deployment established a Voice of Customer Experience digital reporting application, VOCE, and positioned IgniteTech ResponseTek squarely within Customer Experience operations at the company.
The implementation configured IgniteTech ResponseTek to support core Customer Experience capabilities including feedback collection, survey orchestration, real-time reporting, analytics and dashboarding, and case management workflows for customer issue tracking. Configuration work reflected the team’s strengths in IT application and system design, with explicit attention to database design and infrastructure design to ensure reliable data capture and reporting pipelines.
Operational coverage centered on customer experience and digital reporting teams, with the VOCE program used to instrument Voice of Customer workflows and reporting cadences. Governance introduced workflow rules for escalation and reporting ownership, embedding ResponseTek outputs into routine operational review cycles and decision workflows.
Indosat Ooredoo’s use of IgniteTech ResponseTek integrated CX analytics and reporting into ongoing customer experience management, with the full application name IgniteTech ResponseTek referenced in operational documentation and VOCE reporting artifacts.
|
 |
Vodafone Hutchison Australia Pty Limited | Communications | 2000 | $500M | Australia | IgniteTech | IgniteTech ResponseTek | Customer Experience | 2014 | n/a |
In 2014, Vodafone Hutchison Australia Pty Limited implemented IgniteTech ResponseTek as a Customer Experience platform to centralize survey-driven customer feedback and reporting workflows. The initial implementation emphasized building data reports and dashboards with visual graphs, week on week views, and comparisons to support daily business-stat reporting and monitoring of pilot groups and projects.
The implementation configured IgniteTech ResponseTek functionality for survey ingestion, dashboarding, scheduled reporting, and ad hoc analysis, alongside extensive Excel-based reconciliation and transformation work. Teams maintained large Excel files that were run on daily, weekly, and monthly cadences, and revised Excel formulas and formats as part of ongoing report maintenance and data preparation routines.
IgniteTech ResponseTek was operated alongside existing BI and operational systems, with source inputs and reporting feeds worked with Hyperion Reports Portal, the Siebel database, and SAP BusinessObjects. Operational coverage included the business reporting team coordinating with data source organizers and cross-functional stakeholders to monitor pilot groups, collate received source documents, resolve inconsistencies or missing data, and communicate findings to business owners.
Governance and process responsibilities included proofreading publications before release, analysing data for accuracy, resolving questions from stakeholders, and offering recommended actions based on survey and reporting insights. The configuration linked Vodafone Hutchison Australia Pty Limited IgniteTech ResponseTek Customer Experience survey analytics to enterprise reporting processes, embedding validation and coordination workflows to support enterprise decision making.
|
 |
Vodafone Ireland | Communications | 2000 | $1.0B | Ireland | IgniteTech | IgniteTech ResponseTek | Customer Experience | 2014 | n/a |
In 2014, Vodafone Ireland implemented IgniteTech ResponseTek, a Customer Experience application deployed to support contact center operations and frontline customer care. The deployment was centered on operational monitoring and agent performance workflows, with team leaders using IgniteTech ResponseTek to monitor daily statistics, check adherence to customer handling standards, and ensure service level commitments were met.
IgniteTech ResponseTek was used for quality assurance and performance management capabilities common to Customer Experience platforms, including real-time dashboards, call monitoring and remote review, structured feedback workflows, and reporting to track agent metrics. These functional modules supported routine activities such as weekly call reviews, remote monitoring sessions, and structured coaching, and were used to reinforce upsell scripting and conversation techniques.
Operational governance around the implementation emphasized people management and process discipline, with team leaders conducting weekly one to ones, buddying up for peer coaching, and documenting HR related actions through standard operating practices. The configuration of IgniteTech ResponseTek was embedded into day to day team leader responsibilities to drive adherence, support employee engagement programs, and enable reward and recognition workflows for customer care staff in Ireland.
|
Buyer Intent: Companies Evaluating IgniteTech ResponseTek
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||