List of IIZUKA Case Manager Customers
Birmingham, B3 1RD,
United Kingdom
Since 2010, our global team of researchers has been studying IIZUKA Case Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IIZUKA Case Manager for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IIZUKA Case Manager for Case Management include: United Kingdom Government Uk, a United Kingdom based Government organisation with 450000 employees and revenues of $1200.00 billion, Liverpool City Council, a United Kingdom based Government organisation with 3000 employees and revenues of $750.0 million, The Riverside Group, a United Kingdom based Professional Services organisation with 2289 employees and revenues of $564.0 million and many others.
Contact us if you need a completed and verified list of companies using IIZUKA Case Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Liverpool City Council | Government | 3000 | $750M | United Kingdom | IIZUKA | IIZUKA Case Manager | Case Management | 2015 | n/a |
In 2015, Liverpool City Council implemented IIZUKA Case Manager to support its Benefits/Income Maximisation service. The deployment of IIZUKA Case Manager, a Case Management application, was provisioned for around 100 caseworkers and contact centre staff to manage end-to-end benefit checks and case resolution across council benefits operations.
Configuration emphasized core case management capabilities such as structured case intake, workflow orchestration, task assignment, document capture and outcome tracking. IIZUKA Case Manager was configured to standardize benefit assessment forms and business rules, and to enable caseworker task queues, escalation workflows and automation of routine eligibility checks to reduce manual handoffs.
The vendor case study does not enumerate named external integrations, therefore specific system connections are not specified. Operational coverage focused on contact centre operations and the council benefits team, consolidating intake through determination and case closure while applying role based access controls and task routing to align responsibilities between contact centre staff and benefit caseworkers.
According to the vendor case study, the implementation improved outcomes for Liverpool City Council, increasing benefits generated from £6.9M to £9.35M and reducing end-to-end processing time by about 40 percent. The IIZUKA Case Manager deployment directly supported the council s Benefits/Income Maximisation business function and standardized case handling within the Case Management layer.
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The Riverside Group | Professional Services | 2289 | $564M | United Kingdom | IIZUKA | IIZUKA Case Manager | Case Management | 2011 | n/a |
The Riverside Group adopted IIZUKA Case Manager in April 2011 to support Money Advice and welfare-benefits workflows across regional teams. The Riverside Group deployed IIZUKA Case Manager as a Case Management application across UK operations, aiming to standardise reporting and enable advisors to work in tenants' homes. The initial deployment emphasized mobile-capable advisor access and consistent case intake across regional offices to support in-home advisory work.
Implementation centered on configuring case workflows for Money Advice and welfare-benefits, client record management, case notes and consolidated reporting, aligning with standard Case Management functional patterns. Configuration enabled advisors to open and update cases during home visits and to generate consistent management information for regional supervisors. Operational scope covered UK regional teams handling approximately 2,200 clients per year.
Governance activity established common reporting templates and advisor workflow standards to ensure consistent practice across sites, with rollout coordinated at the regional team level. The UK deployment, adopted April 2011, contributed to a reported £543K reduction in rent arrears over three years, linking the IIZUKA Case Manager implementation to measurable housing case outcomes. The narrative ties IIZUKA Case Manager, Case Management and Money Advice business functions to operational changes in advisory practice and reporting governance.
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United Kingdom Government Uk | Government | 450000 | $1200.0B | United Kingdom | IIZUKA | IIZUKA Case Manager | Case Management | 2016 | n/a |
In February 2016, the Foreign and Commonwealth Office implemented IIZUKA Case Manager, a Case Management application to manage global consular casework and incident management. The initial cloud hosted UK rollout focused on centralized consular services workflows and security controls.
The IIZUKA Case Manager deployment centralized case intake and consular casework handling, including incident tracking, document management and workflow automation. Configuration included role based access controls and audit trails to support secure handling of sensitive consular records.
The implementation integrated with online services, payment systems and courier systems across the FCO worldwide network to connect digital consular transactions with back office case processing. A global rollout to more than 200 locations was completed within months after the UK deployment, extending operational coverage to consular sections and incident response teams.
Governance was delivered via centralized configuration, standardised processes and a single security model to align case workflows across regions and sites. The rollout reportedly improved security and achieved around 30% efficiency savings according to the source.
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