List of Impact Call Centre Customers
Romsey, SO51 0HR,
United Kingdom
Since 2010, our global team of researchers has been studying Impact Call Centre customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Impact Call Centre for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Impact Call Centre for Professional Services include: Department for Education United Kingdom, a United Kingdom based Government organisation with 7969 employees and revenues of $118.17 billion, Hampshire County Council, a United Kingdom based Government organisation with 10837 employees and revenues of $3.80 billion, StepChange Debt Charity, a United Kingdom based Non Profit organisation with 1175 employees and revenues of $75.0 million, Skin Shop United Kingdom, a United Kingdom based Retail organisation with 25 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Impact Call Centre, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Impact Call Centre customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Department for Education United Kingdom | Government | 7969 | $118.2B | United Kingdom | Impact Call Centre | Impact Call Centre | Professional Services | 2021 | n/a |
In 2021 the Department for Education United Kingdom engaged Impact Call Centre to provide outsourced customer service and contact centre support under the Professional Services category. The deployment used Impact Call Centre as a trusted supplier to handle inbound and outbound contact activity for high volume citizen enquiries, with the go live year based on public vendor references.
Service delivery is operated from Impact Call Centre's Romsey contact centre, providing a centralized contact centre architecture that consolidates citizen enquiry intake, query triage and escalation, outbound outreach and agent-based case handling. Functional capabilities implemented align with standard contact centre workflows, including multi channel inbound handling, outbound campaign execution and capacity scaling to manage peak public sector demand.
Operational scope covers citizen facing customer service and engagement functions for the Department for Education United Kingdom across the United Kingdom, with delivery oriented to high volume public enquiries. Governance and supplier management were structured around a contracted outsourcing arrangement, with the implementation and ongoing service focused on improving responsiveness and scalability through centralized contact centre operations provided by Impact Call Centre in the Professional Services category.
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Hampshire County Council | Government | 10837 | $3.8B | United Kingdom | Impact Call Centre | Impact Call Centre | Professional Services | 2020 | n/a |
In 2020, Hampshire County Council implemented Impact Call Centre to provision outsourced customer service and contact centre operations. Impact Call Centre was engaged as a Professional Services delivery to support council services across the region, with an explicit focus on UK public sector customer service, improved service capacity and compliance.
The implementation established centralized multichannel contact handling using standard contact centre capabilities, including inbound voice routing, email and web enquiry handling, interactive voice response, workforce management and quality monitoring. Configuration emphasized service channel orchestration, scripted agent workflows and a knowledge base to align agent handling with public-sector casework and service pathways.
Operational coverage encompassed front office customer service teams supporting multiple council services across Hampshire, with the vendor operating as the outsourced contact centre partner. Integrations were oriented toward council service channels and structured handoffs to downstream municipal teams, preserving escalation paths and records continuity across service processes.
Governance introduced commercial service level agreements and compliance oversight, adapting workflows and quality assurance to meet public-sector standards. The engagement prioritized improved service capacity and compliance as stated outcomes, and rollout activities centered on centralizing contact handling and formalizing operational governance.
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Skin Shop United Kingdom | Retail | 25 | $6M | United Kingdom | Impact Call Centre | Impact Call Centre | Professional Services | 2022 | n/a |
In 2022, Skin Shop United Kingdom implemented Impact Call Centre, deploying Impact Call Centre under the Professional Services category to provide outsourced e-commerce customer service, sales support and order handling for its UK retail operations. The engagement covers UK retail customer service and fulfilment-related processes and is aimed at improving order handling and customer experience as described in public vendor references.
The implementation is organized around core contact centre and order management capabilities, with functional configuration for inbound customer enquiries, sales support, order amendments and returns handling. Impact Call Centre was configured to support agent ticketing and telephony routing alongside structured order management workflows to manage customer interactions through the full order lifecycle.
Integrations explicitly include connection with fulfilment services to surface shipping and order status updates to agents, enabling handling of fulfilment exceptions and customer communications tied to shipment events. Operational coverage is UK focused, supporting e-commerce channels and fulfilment-related processes across Skin Shop United Kingdoms retail operations.
Governance and operational alignment were established between Skin Shop United Kingdom and Impact Call Centre, including scripted workflows and escalation pathways to align call centre operations with the retailers order handling policies. The go-live year is estimated as 2022 based on vendor references, reflecting a service model where Impact Call Centre operates outsourced customer service and order handling on behalf of the retailer.
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Non Profit | 1175 | $75M | United Kingdom | Impact Call Centre | Impact Call Centre | Professional Services | 2020 | n/a |
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