List of In-App Chat Customers
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Since 2010, our global team of researchers has been studying In-App Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased In-App Chat for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using In-App Chat for Collaboration include: Staysure, a United Kingdom based Insurance organisation with 500 employees and revenues of $150.0 million, Viralect United Kingdom, a United Kingdom based Media organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using In-App Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The In-App Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Staysure | Insurance | 500 | $150M | United Kingdom | BotStacks | In-App Chat | Collaboration | 2021 | n/a |
In 2021, Staysure implemented In-App Chat as part of its Collaboration tooling to extend contact centre and multichannel customer engagement capabilities. The In-App Chat deployment was positioned to operate alongside telephony platforms to support frontline operational teams and unified customer routing.
The implementation configured In-App Chat to provide chat routing, agent accessibility management, interaction logging, and reporting to complement IVR and call flow solutions. The programme incorporated tuning and monitoring workflows, using tools such as Ctalk to combine call monitoring, call logs, caller behaviour analysis and IVR transaction success rates into tuning reports and recommendations.
Operational integration tied In-App Chat into three telephony platforms and the Contact Centre routing fabric, while working with Resource Planning, IT, Risk and Compliance and Change functions. Operational scope covered the multichannel team, contact centre agents and operational support teams, with chat interactions surfaced for analysis alongside IVR performance data.
Governance established Telephony Planning change management protocols to determine prioritisation and impact of change initiatives, with a role acting as a trusted business partner responsible for changes affecting operational and support teams. Day to day responsibilities included managing telephony user access, addressing telephony IT issues such as DTMF to avoid agent downtime, advising senior leaders on contact routing and contributing technical input to project teams through structured tuning reports.
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Viralect United Kingdom | Media | 10 | $1M | United Kingdom | BotStacks | In-App Chat | Collaboration | 2025 | n/a |
In 2025 Viralect United Kingdom deployed BotStacks In-App Chat within the Sophiana AI-powered scriptwriting and teleprompter application, classified in the Collaboration category. The implementation targeted conversion of articles and research into short form video scripts for journalists and experts, embedding in-app script generation and recording to streamline end-to-end content production.
Deployment configured the In-App Chat conversational assistant and BotStacks mobile SDKs to power contextual script drafting and an integrated recording and teleprompter workflow. Functional capabilities implemented included prompt-driven script generation, format templates for TikTok Instagram and YouTube Shorts, and in-app recording controls coupled with teleprompter playback.
Integrations were implemented directly in the Sophiana mobile application through the BotStacks SDK surface, keeping runtime dependencies client side and focused on mobile recording pipelines. Operational coverage centered on editorial users and individual journalists in the United Kingdom, aligning the Collaboration application with content production and social video publishing workflows.
Governance and process changes emphasized an editorial workflow shift toward script-first production inside the app, reducing handoffs between drafting and recording. The rollout in 2025 reportedly halved production time for users while enabling native in-app script generation and recording, altering how journalists and experts produce short form social video content.
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