List of inConcert Conversational Bot Customers
Mexico City, 11540,
Mexico
Since 2010, our global team of researchers has been studying inConcert Conversational Bot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased inConcert Conversational Bot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using inConcert Conversational Bot for Chatbots and Conversational AI include: Servicio De Administracion Tributaria Mexico, a Mexico based Government organisation with 24245 employees and revenues of $243.01 billion, Mentius Colombia, a Colombia based Professional Services organisation with 383 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using inConcert Conversational Bot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The inConcert Conversational Bot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Mentius Colombia | Professional Services | 383 | $12M | Colombia | inConcert | inConcert Conversational Bot | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Mentius Colombia implemented inConcert Conversational Bot in a Telefónica Movistar telco sales and contact center program. The deployment targeted Chatbots and Conversational AI capabilities to automate outbound and inbound offer workflows and WhatsApp engagement.
The inConcert Conversational Bot implementation used inConcert Inagent AI voice and text agents integrated with inConcert Inconnect to orchestrate dialing, conversational flows, and message routing. Functional modules included AI voice interaction, text agent handling for WhatsApp, outbound campaign orchestration, and configured handoff to live agents for complex cases.
Deployment was Colombia based and focused on commercial operations within Mentius contact centers supporting the Movistar program. Operational scale was large, the solution managed more than 100,000 automated calls in five days, reduced average call duration from 18 minutes to 10 minutes, and achieved approximately 90 percent conversion on inbound WhatsApp interactions.
Governance centered on campaign orchestration through Inconnect and updated contact center workflows to incorporate automated offer handling and escalation paths to human sales agents. Vendor inConcert components were configured to run scheduled outbound campaigns and to route inbound WhatsApp traffic into AI text agents, shifting routine contact center activity toward automated conversational handling.
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Servicio De Administracion Tributaria Mexico | Government | 24245 | $243.0B | Mexico | inConcert | inConcert Conversational Bot | Chatbots and Conversational AI | 2020 | Convertia |
In 2020, Servicio De Administracion Tributaria Mexico implemented inConcert Conversational Bot to internalize its contact center and provide 24/7 automated citizen services. The deployment leveraged the Chatbots and Conversational AI category to automate routine tax inquiries and orchestrate handoffs to human agents.
The project deployed the Insmartbot module, branded OrientaSAT, together with Inconnect for orchestration and contact center routing. Insmartbot handled scripted conversational flows, intent recognition, and self-service resolution, while Inconnect managed session continuity and escalation to agents. The configuration emphasized conversational routing, FAQ automation, and automated response templates.
Operational scope covered the SAT contact center in Mexico, providing continuous availability and eliminating caller hold queues. The rollout processed approximately 200,000 automated queries per month and reduced care costs by ~86 percent, outcomes reported by the vendor. Convertia acted as the implementation partner responsible for system integration and deployment activities.
Governance changes centralized conversational workflow ownership within contact center operations, formalizing escalation paths and content governance for OrientaSAT. Ongoing operational management emphasized monitoring of automated flows and defined human agent transition points to sustain 24/7 citizen service.
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