List of Influitive Customer Success Platform Customers
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United States
Since 2010, our global team of researchers has been studying Influitive Customer Success Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Influitive Customer Success Platform for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Influitive Customer Success Platform for Customer Engagement include: Cisco United Kingdom, a United Kingdom based Communications organisation with 3467 employees and revenues of $13.73 billion, Jamf, a United States based Professional Services organisation with 2700 employees and revenues of $670.0 million, UserTesting, a United States based Professional Services organisation with 800 employees and revenues of $236.0 million and many others.
Contact us if you need a completed and verified list of companies using Influitive Customer Success Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cisco United Kingdom | Communications | 3467 | $13.7B | United Kingdom | Influitive | Influitive Customer Success Platform | Customer Engagement | 2016 | n/a |
In 2016, Cisco United Kingdom launched the Influitive Customer Success Platform to power its Cisco Cert Insiders advocacy community. The Influitive Customer Success Platform was deployed as a Customer Engagement solution to drive customer marketing and certification engagement across global regions including EMEA and the US.
Deployment began with a December 2016 launch and broadened in early 2017, moving from pilot workflows to a global advocacy program. Implementation centered on the Influitive AdvocateHub module to manage advocate onboarding, challenge-based activities, rewards, social sharing workflows, and testimonial collection, aligning community management with certification marketing and CRM-oriented outreach.
Operational scope focused on certification programs and customer marketing teams, with campaign orchestration across EMEA and US sites to stimulate social shares and capture user endorsements. Governance introduced program-level workflows for advocate qualification, content moderation, and staged rollout sequencing to scale participation from initial cohorts to broader customer segments.
The program achieved a 58% advocate engagement rate, generating thousands of social shares and hundreds of testimonials as reported in the case study. The implementation demonstrates Cisco United Kingdom using the Influitive Customer Success Platform as a Customer Engagement vehicle that links advocacy infrastructure to certification marketing operations.
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Jamf | Professional Services | 2700 | $670M | United States | Influitive | Influitive Customer Success Platform | Customer Engagement | 2018 | n/a |
In 2018, Jamf implemented the Influitive Customer Success Platform to host its Jamf Heroes customer advocacy program. The deployment used Influitive's hosted SaaS service to centralize advocacy and community activity, aligning with Jamf's Customer Engagement objectives to support customer marketing and engagement globally. The program supports customer-facing functions across marketing and customer success teams and is positioned as a global advocacy channel within Jamf's operations.
Configuration emphasized a community and advocacy hub, with the Influitive Customer Success Platform configured for advocacy workflows, campaign-driven engagement, and reference capture. The implementation leveraged platform capabilities typical of Customer Engagement applications, including structured community experiences, points and rewards mechanics, and campaign pathways to surface advocates and manage reference requests. These modules were organized to enable marketing and customer success to run coordinated advocacy campaigns and track community participation.
Governance for Jamf Heroes was organized around program management and centralized moderation, with cross-functional coordination between customer marketing and support to plan campaigns and manage advocate interactions. The Jamf Heroes program hosted on the Influitive Customer Success Platform drove increased reference activity and community outcomes, and it received Influitive BAMMIE recognition for community impact. Operational scope for the deployment is global, supporting Jamf's customer advocacy and customer marketing initiatives across its international footprint.
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UserTesting | Professional Services | 800 | $236M | United States | Influitive | Influitive Customer Success Platform | Customer Engagement | 2019 | n/a |
In 2019, UserTesting deployed the Influitive Customer Success Platform to establish a branded customer community called CommUnity, supporting customer success and customer marketing programs. The Influitive Customer Success Platform sits in the Customer Engagement category and was used to centralize advocacy workflows and member engagement for UserTesting.
Implementation focused on community management and advocacy capabilities, with configurations for member engagement tracking, advocacy workflows, and reward automation. A custom API integration was implemented to automate issuance of rewards tied to in-platform activity, ensuring platform events could trigger incentive workflows.
Rollout covered North America, EMEA and APAC, beginning with a small pilot and scaling to approximately 1,300 members by the end of 2020 and over 3,200 members by the end of 2021. Operational ownership for CommUnity was aligned to customer success and customer marketing functions, with the custom API integration supporting ongoing engagement and member incentives across regions.
Governance and program management structured community moderation and advocacy campaign coordination to meet Customer Engagement objectives, coordinated by customer success and marketing leads. The Influitive Customer Success Platform provided a centralized engagement layer for UserTesting, supporting cross-regional community operations and program scaling.
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