List of INFOMAN eCRM Customers
Noida, 201301,
India
Since 2010, our global team of researchers has been studying INFOMAN eCRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased INFOMAN eCRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using INFOMAN eCRM for CRM include: Maruti Suzuki, a India based Automotive organisation with 18228 employees and revenues of $16.93 billion, Renault India, a India based Automotive organisation with 16000 employees and revenues of $4.00 billion, Audi India, a India based Automotive organisation with 600 employees and revenues of $450.0 million and many others.
Contact us if you need a completed and verified list of companies using INFOMAN eCRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The INFOMAN eCRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Audi India | Automotive | 600 | $450M | India | ACS Infotech | INFOMAN eCRM | CRM | 2019 | n/a |
In 2019, Audi India implemented INFOMAN eCRM to support dealership-level customer engagement and service processes. ACS Infotech lists this implementation under the vendor's INFOMAN eCRM deployments and describes usage for CRM, enquiry and service-ticket workflows and showroom and service engagement across Audi dealerships.
INFOMAN eCRM deployment at Audi India centers on enquiry management and service-ticket workflows, inferred from ACS product descriptions to include enquiry capture, lead tracking, service job card creation and showroom engagement features. Configuration likely includes customer master records, appointment scheduling and automated follow-up workflows to align sales and service touchpoints. The implementation reflects CRM category capabilities such as contact management, case management and workflow automation adapted for dealer showroom and workshop processes.
ACS documentation suggests the solution is implemented at dealership sites, operating across sales, service and showroom staff rather than as a purely corporate CRM instance. Vendor descriptions imply integration points with showroom floor systems, workshop scheduling and customer contact channels to support enquiry routing and service-ticket lifecycle, without naming specific third party systems. Operational coverage therefore spans dealer reception, service advisors and sales teams for coordinated customer engagement.
Governance appears to be dealer-centric with module assignments aligned to showroom sales, aftersales service and enquiry handling, using role-based access and standardized enquiry and ticket workflows. No audited outcomes or cost details are published in the ACS source for Audi India, so the narrative focuses on structure, modules and operational scope rather than quantified results.
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Maruti Suzuki | Automotive | 18228 | $16.9B | India | ACS Infotech | INFOMAN eCRM | CRM | 2019 | n/a |
In 2019, Maruti Suzuki implemented INFOMAN eCRM as a CRM solution across its dealership network in India. The INFOMAN eCRM deployment centralized dealership customer interactions to manage enquiry management, call centre operations, and service follow ups. This implementation was recorded in ACS Infotech customer listings and aligns with the vendor's INFOMAN eCRM service and service marketing modules.
The implementation combined core CRM capabilities with inferred service marketing modules to support lead and enquiry capture, contact and case management, scheduling of service follow ups, and call centre workflow orchestration. Configuration included dealer level role profiles, standardized enquiry workflows, and communication templates for service and sales outreach to align front line dealer staff with corporate processes. Automation of follow up tasks and call logging supported ongoing customer lifecycle activities at the dealership level.
Operational scope covered Maruti Suzuki dealerships across India, affecting sales, after sales service, and call centre business functions within the dealer network. The governance model emphasized central administration for master customer data with delegated dealer level operational control for day to day CRM activities and service marketing campaigns. Rollout and adoption centered on dealer onboarding and process standardization to ensure consistent enquiry handling and service follow up across sites.
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Renault India | Automotive | 16000 | $4.0B | India | ACS Infotech | INFOMAN eCRM | CRM | 2019 | n/a |
In 2019, Renault India implemented INFOMAN eCRM, a CRM deployed by ACS Infotech across Renault dealership operations in India. The deployment was announced by the vendor as supporting pre-sales lead management, digital marketing channels and dealer CRM workflows, and vendor product pages indicate usage of marketing and lead-management modules within the INFOMAN eCRM platform.
INFOMAN eCRM was configured for dealership-level operationalization, enabling email, SMS and WhatsApp campaign execution alongside structured lead capture, scoring and assignment workflows for sales teams. Governance emphasis centered on standardizing pre-sales and customer engagement processes across dealer operations, with module configuration and CRM workflow orchestration managed through ACS Infotech’s INFOMAN eCRM application.
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Buyer Intent: Companies Evaluating INFOMAN eCRM
- Balingen City Administration, a Germany based Government organization with 50 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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