List of Infor Case Management Customers
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United States
Since 2010, our global team of researchers has been studying Infor Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infor Case Management for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infor Case Management for Case Management include: Commonwealth of Pennsylvania, a United States based Government organisation with 88385 employees and revenues of $47.60 billion, Ashley Furniture, a United States based Manufacturing organisation with 35000 employees and revenues of $10.30 billion, VNS Health, a United States based Healthcare organisation with 10000 employees and revenues of $2.60 billion, Community Bank, a United States based Banking and Financial Services organisation with 2079 employees and revenues of $528.0 million and many others.
Contact us if you need a completed and verified list of companies using Infor Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Infor Case Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ashley Furniture | Manufacturing | 35000 | $10.3B | United States | Infor | Infor Case Management | Case Management | 2019 | n/a |
In 2019, Ashley Furniture implemented Infor Case Management to introduce structured Case Management capabilities across source-to-settle workflows. The deployment leveraged Infor's cloud ready architecture and mobile enabled, role based interfaces to provide enterprise case handling without referencing prior platforms, positioning Infor Case Management as a cloud native Case Management solution for operational teams.
The implementation focused on case lifecycle and spend optimization modules, configuring full source-to-settle case handling, consolidation analysis, and configurable case routing and task orchestration. Standard Case Management functionality such as case tracking dashboards, configurable business rules, and automated case assignment were instrumented to support procurement and finance process flows.
Integrations were aligned with the broader Infor suite, including explicit cloud financial integration and HR application connectivity to allow financial transactions and employee reference data to be associated with cases. Operational coverage emphasized enterprise procurement and supplier management processes, and the system was configured to surface financial context within case records for downstream accounts payable and sourcing activities.
Governance centered on consolidated configuration and role based access controls, with administrator dashboards and workflow enforcement to standardize case lifecycles. The flexible deployment model supported staged adoption and configuration-driven rollout, enabling Ashley Furniture to centralize case administration and embed consistent process controls into source-to-settle operations.
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Commonwealth of Pennsylvania | Government | 88385 | $47.6B | United States | Infor | Infor Case Management | Case Management | 2011 | n/a |
In 2011, the Commonwealth of Pennsylvania implemented Infor Case Management as part of Infor HR Service Delivery to consolidate HR service delivery into a single statewide HR center. The implementation targeted the Case Management category to centralize intake and service desk workflows for HR inquiries across Commonwealth agencies.
The deployment configured Infor Case Management modules to support case intake, automated routing, status tracking and SLA enforcement, using the Infor HR Service Delivery framework to manage the full case lifecycle. Configuration emphasized centralized queueing and role based work distribution to enable consistent handling of employee inquiries, benefits questions and payroll issues.
Operational scope was state level, covering multiple Commonwealth departments and a statewide HR shared services center in the United States, with business functions impacted including HR service delivery, benefits administration, payroll support and employee relations. Vendor materials do not specify external system integrations beyond the Infor HR Service Delivery solution.
Governance centered on centralized SLA monitoring and standardized case handling procedures to support faster response SLAs. Infor materials cite approximately 3.5 million dollars in annual savings attributable to the broader HR Service Delivery implementation that includes Infor Case Management.
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Community Bank | Banking and Financial Services | 2079 | $528M | United States | Infor | Infor Case Management | Case Management | 2020 | n/a |
In 2020, Community Bank implemented Infor Case Management as part of a targeted Infor HCM and Infor Go rollout to deliver My HR portal access for paystubs, benefits, and a COVID information hub. The deployment focused on HR and service delivery across the United States, explicitly supporting New York, Pennsylvania, and Vermont operations, and served both remote and on-site employees. The My HR portal was provisioned rapidly, deployed in just a couple of days to improve HR communications during the pandemic.
Functional configuration emphasized employee self-service and HR case workflows, including pay statement access, benefits visibility, and a centrally managed COVID information hub, consistent with Case Management style intake, routing, and resolution capabilities. Use of Infor Case Management is inferred from the bank's Infor HCM and Infor Go implementation and aligns with typical Case Management features such as case routing, task orchestration, and status tracking to support HR service requests. Governance and operational coverage remained within HR and service-delivery teams for the named states, with a rapid rollout model to prioritize communications continuity during the public health response.
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Healthcare | 10000 | $2.6B | United States | Infor | Infor Case Management | Case Management | 2023 | n/a |
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