List of Infor Enwisen AnswerSource HR Shared Services Customers
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United States
Since 2010, our global team of researchers has been studying Infor Enwisen AnswerSource HR Shared Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infor Enwisen AnswerSource HR Shared Services for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infor Enwisen AnswerSource HR Shared Services for HR Service Delivery include: Commonwealth of Pennsylvania, a United States based Government organisation with 88385 employees and revenues of $47.60 billion, Triton Health System, a United States based Insurance organisation with 16070 employees and revenues of $36.26 billion, UnityPoint Health, a United States based Healthcare organisation with 32000 employees and revenues of $4.61 billion, Family Dollar Distribution Center Matthews, NC, a United States based Distribution organisation with 600 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using Infor Enwisen AnswerSource HR Shared Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the HCM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Commonwealth of Pennsylvania | Government | 88385 | $47.6B | United States | Infor | Infor Enwisen AnswerSource HR Shared Services | HR Service Delivery | 2011 | n/a |
In 2011 the Commonwealth of Pennsylvania implemented Infor Enwisen AnswerSource HR Shared Services in the HR Service Delivery category. The deployment paired a searchable portal and knowledgebase with a case management solution to give employees an alternative to calling the HR shared services center, enabling self-service access to HR information across state agencies.
Infor Enwisen AnswerSource HR Shared Services was configured to operate as a combined portal and knowledgebase front end with case management back end, supporting article search, guided resolution workflows, and case creation when answers were not found. Functional capabilities implemented include a centralized knowledge repository, employee-facing search, case intake and ticketing, and case tracking to support escalation and resolution workflows typical of HR Service Delivery.
The implementation extended operational scope to the Commonwealths workforce and the HR shared services contact center, offering a dual-channel model that routes routine inquiries to self-service and escalates complex issues to the case management queue. Governance changes focused on knowledgebase curation and case handling processes, with administrators maintaining content and HR agents using the case management workflow to close or escalate employee inquiries, while the knowledgebase enabled employees to search for answers independently.
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Family Dollar Distribution Center Matthews, NC | Distribution | 600 | $60M | United States | Infor | Infor Enwisen AnswerSource HR Shared Services | HR Service Delivery | 2015 | n/a |
In 2015, Family Dollar Distribution Center Matthews, NC implemented Infor Enwisen AnswerSource HR Shared Services as the site-level HR Service Delivery platform. The deployment supported HR Shared Services for a 600 employee distribution center in the United States, aligning the application with distribution industry HR operations and service handling.
The Infor Enwisen AnswerSource HR Shared Services implementation focused on case management and account profile management. Configuration work included account profile creation and updates and the establishment of workflows for case intake, error reporting, and troubleshooting. The role of Case Management System Administrator was central, responsible for account profile administration and for maintaining the vendor relationship by assisting with error reporting and technical troubleshooting.
Operational governance emphasized a single system administrator as the primary vendor liaison to coordinate incident escalation and resolution with Infor and Enwisen support. Processes were formalized for account provisioning and vendor-assisted incident handling within the HR Shared Services team, positioning Infor Enwisen AnswerSource HR Shared Services to centralize HR case handling and service delivery at the Matthews distribution center.
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Triton Health System | Insurance | 16070 | $36.3B | United States | Infor | Infor Enwisen AnswerSource HR Shared Services | HR Service Delivery | 2005 | n/a |
In 2005, Triton Health System implemented Infor Enwisen AnswerSource HR Shared Services for HR Service Delivery. The Infor Enwisen AnswerSource HR Shared Services deployment was executed in parallel with a new HRIS cloud solution, Oracle Fusion, establishing a combined case management and HR data environment.
The implementation emphasized case management and employee self-service modules, including a centralized ticket intake workflow and a knowledge base for HR content authoring. Configuration work included automated case routing, a configurable service catalog, role based access to case records, and case lifecycle controls to support HR shared services operations.
Infor Enwisen AnswerSource HR Shared Services was integrated with Oracle Fusion to surface employee master data and provide case context at intake and during resolution, enabling routing and ownership decisions driven by HRIS attributes. Operational scope focused on HR shared services teams supporting Triton Health System employees in the United States, with the case management system serving as the primary HR Service Delivery workflow engine.
Governance changes centered on standardizing case lifecycle workflows, defining escalation paths and ownership rules within HR, and instituting knowledge management processes to maintain the self-service content. The project was reported as successfully implemented and brought the HR Service Delivery capability into operational use within Triton Health System's HR organization.
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Healthcare | 32000 | $4.6B | United States | Infor | Infor Enwisen AnswerSource HR Shared Services | HR Service Delivery | 2014 | n/a |
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