List of Inform GroundStar Customers
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Since 2010, our global team of researchers has been studying Inform GroundStar customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Inform GroundStar for Aviation MRO from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Inform GroundStar for Aviation MRO include: Etihad Airways, a United Arab Emirates based Transportation organisation with 12000 employees and revenues of $5.52 billion, STARLUX Airlines, a Taiwan based Transportation organisation with 5396 employees and revenues of $1.14 billion, STARLUX Airlines, a Taiwan based Transportation organisation with 5119 employees and revenues of $1.09 billion, Talma Colombia, a Colombia based Transportation organisation with 5000 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using Inform GroundStar, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Inform GroundStar customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Etihad Airways | Transportation | 12000 | $5.5B | United Arab Emirates | INFORM GmbH | Inform GroundStar | Aviation MRO | 2019 | n/a |
In 2019, Etihad Airways implemented Inform GroundStar through Etihad Airport Services to automate workforce management and ramp operations at Abu Dhabi International Airport, classified under the Aviation MRO category. The contract covered rostering for about 6,000 employees and handling operations tied to tens of thousands of flights, with the program focused on workforce management and ground handling across Etihad Airport Services operations in the United Arab Emirates.
The deployment included the Inform GroundStar suite modules GS Planning, GS WorkforcePlus and GS RealTime, configured to deliver roster creation and optimization, workforce scheduling and allocation, and real-time ramp operations visibility. GS Planning supported planning and resource allocation workflows, GS WorkforcePlus provided centralized rostering and shift management, and GS RealTime delivered operational status and dispatch capabilities for ground handling teams.
Operational scope concentrated on Abu Dhabi International Airport, touching ground handling, ramp operations and workforce management functions within Etihad Airport Services. The implementation was delivered by vendor INFORM GmbH and oriented around centralizing crew rostering and operational control for airport ground services, aligning planning and live operations for the workforce indicated.
Governance was established inside Etihad Airport Services to oversee schedule management and operational workflows, with the system intended to standardize rostering practices and tighten operational procedures across ground handling teams. The project was intended to improve productivity, service quality and operational performance.
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STARLUX Airlines | Transportation | 5119 | $1.1B | Taiwan | INFORM GmbH | Inform GroundStar | Aviation MRO | 2025 | n/a |
In 2025, STARLUX Airlines implemented Inform GroundStar to standardize planning and operational control across its ground and line maintenance activities. The deployment is categorized as Aviation MRO and is provided by INFORM GmbH.
The implementation covers a large part of the Inform GroundStar software suite, specifically GS Planning for demand planning, GS WorkforcePlus for optimized shift scheduling, GS RealTime for day of operation process management and task allocation, and integrated line maintenance solutions to streamline maintenance workflows. The Inform GroundStar suite leverages AI powered algorithms to combine robust resource planning with decision support on the day of operation, aligning planning and execution capabilities typical of Aviation MRO systems.
Operational coverage centers on ground operations, line maintenance teams, operations control and workforce management, with the software supporting scenarios for airlines, ground handlers and airport interfaces. Training sessions and workshops have already commenced to prepare STARLUX employees for the software integration, reflecting a coordinated rollout across IT and operational departments.
Governance for the contract emphasizes a single integrated suite to address diverse operational use cases, a rationale cited by STARLUX leadership for selecting INFORM GmbH. Early feedback from internal stakeholders is that the first results are very promising, and the proactive training and phased integration approach is intended to ensure a smooth transition and help STARLUX maintain and strengthen its position in the region.
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STARLUX Airlines | Transportation | 5396 | $1.1B | Taiwan | INFORM GmbH | Inform GroundStar | Aviation MRO | 2025 | n/a |
In 2025, STARLUX Airlines entered a strategic agreement with INFORM GmbH to implement Inform GroundStar. The implementation covers a large part of the GroundStar suite including GS Planning, GS WorkforcePlus and GS RealTime to support planning, shift scheduling, real-time task allocation and integrated line maintenance.
The deployment is scoped to airline operations and line maintenance across Taiwan and broader Asia, concentrating on operational control of line maintenance workflows and day of operations planning. Inform GroundStar is being applied as an Aviation MRO solution to centralize maintenance planning, technician rostering, and live task orchestration on the ramp and maintenance lines.
Deployment workstreams include configuration of GS Planning for maintenance planning horizons, GS WorkforcePlus for shift pattern configuration and rostering, and GS RealTime for task allocation and status tracking, with training and workshops already underway. Rollout is organized as phased operational go lives aligned to maintenance sites and operational teams, with governance activities focused on aligning shift scheduling rules, task allocation policies and targeted training for line technicians.
The program explicitly targets improvements in operational efficiency and punctuality as an expected outcome. The announcement did not specify integrations with other enterprise systems.
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Transportation | 5000 | $120M | Colombia | INFORM GmbH | Inform GroundStar | Aviation MRO | 2024 | n/a |
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