List of Infosys Finacle Alerts Customers
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Since 2010, our global team of researchers has been studying Infosys Finacle Alerts customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infosys Finacle Alerts for AML, Fraud and Compliance from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infosys Finacle Alerts for AML, Fraud and Compliance include: Union Bank of India, a India based Banking and Financial Services organisation with 75594 employees and revenues of $5.90 billion, National Commercial Bank Jamaica, a Jamaica based Banking and Financial Services organisation with 1500 employees and revenues of $200.0 million, Uniting Financial Services, a Australia based Banking and Financial Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Infosys Finacle Alerts, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Infosys Finacle Alerts customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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National Commercial Bank Jamaica | Banking and Financial Services | 1500 | $200M | Jamaica | Infosys | Infosys Finacle Alerts | AML, Fraud and Compliance | 2002 | n/a |
In 2002, National Commercial Bank Jamaica deployed Infosys Finacle Alerts as part of its Finacle implementation. Infosys Finacle Alerts is an AML, Fraud and Compliance application used to drive customer notifications and transaction monitoring across Jamaica, directly supporting customer communications and internal exception handling workflows.
The deployment of Infosys Finacle Alerts followed a big bang Finacle core banking go live and sat alongside Finacle consumer e-Banking, corporate e-Banking, CRM, and Treasury modules. Configuration emphasized alert generation for transactional thresholds, exception queues for operations teams, and notification templates for customer-facing communications.
Integrations were implemented with the Finacle core banking environment, consumer e-Banking and corporate e-Banking channels, the bank CRM platform, and Treasury systems to consolidate transaction events and trigger alerts. Operational scope covered bank-wide use across Jamaica, routing alerts into internal workflows and customer message channels to centralize monitoring and response.
Governance work focused on embedding alert handling into exception management processes and operational controls, establishing workflows for escalation and investigation. The bank reported the deployment supported improved operational control and compliance by formalizing transaction monitoring and customer notification processes.
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Union Bank of India | Banking and Financial Services | 75594 | $5.9B | India | Infosys | Infosys Finacle Alerts | AML, Fraud and Compliance | 2024 | n/a |
In 2024 Union Bank of India implemented Infosys Finacle Alerts as an enterprise alerting layer to support AML, Fraud and Compliance workflows across its Finacle environment. The deployment is described in the bank's Finacle innovation submission and positions Infosys Finacle Alerts for centralized notification management and multi channel outbound messaging.
Infosys Finacle Alerts implementation focuses on enterprise alerting and multi channel SMS delivery capabilities extracted from the public innovation entry, enabling asynchronous alert orchestration and message templating to offload synchronous processing from the core banking transaction path. The solution configuration emphasizes rule based event capture and channel orchestration consistent with AML, Fraud and Compliance operational patterns.
Operational integration uses Finacle event feeds for alert generation and external messaging gateways for SMS delivery, reducing direct transaction load on the core banking system by routing non blocking notification traffic through the alerting layer. The scope described in the submission indicates the Alerts application is used across bank operational functions tied to compliance monitoring and customer communications.
The Finacle Alert Solution entry documents module usage and implementation rationale for Infosys Finacle Alerts, providing the bank a documented innovation record that supports continued governance and iterative refinement of alert rules and delivery channels. This record clarifies Union Bank of India, Infosys Finacle Alerts, AML, Fraud and Compliance relationships and the intended role of the application in enterprise alerting and outbound messaging.
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Uniting Financial Services | Banking and Financial Services | 50 | $5M | Australia | Infosys | Infosys Finacle Alerts | AML, Fraud and Compliance | 2025 | n/a |
In 2025, Uniting Financial Services implemented Infosys Finacle Alerts in the AML, Fraud and Compliance category as part of a migration of its core and digital channels to the Finacle Digital Banking SaaS suite. The deployment focused on the cooperative bank's compliance, operations, and customer experience functions in Australia, and achieved a rapid go live using the Finacle Australian Reference Bank Model to accelerate time-to-value.
Infosys Finacle Alerts was configured to deliver event-driven alerting, rule management, case initiation for suspicious activity, and templated customer notification workflows within the Finacle Digital Banking SaaS suite. Configuration work emphasized automated alert generation, workflow-based case assignment, and audit trail instrumentation to support regulatory review and operational handling of incidents.
The implementation embedded Finacle Alerts with the Finacle core and digital channel components of the Finacle Digital Banking SaaS suite, consolidating channel event feeds into a unified monitoring and notification stream. Operational coverage included compliance teams and customer service, enabling incident tracking, assignment, and auditability inside the Finacle environment across the bank's Australian operations.
Governance used the Finacle Australian Reference Bank Model to standardize control configurations and escalation procedures, aligning operational processes with regulatory controls. Reported outcomes from the program include modernization of banking operations, improved compliance posture, and enhanced customer notifications.
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