List of Infosys Finacle CRM Customers
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Since 2010, our global team of researchers has been studying Infosys Finacle CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infosys Finacle CRM for Core Banking from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infosys Finacle CRM for Core Banking include: Standard Bank, a South Africa based Banking and Financial Services organisation with 51000 employees and revenues of $12.00 billion, Housing Bank For Trade And Finance Jordan, a Jordan based Banking and Financial Services organisation with 2859 employees and revenues of $618.0 million, National Commercial Bank Jamaica, a Jamaica based Banking and Financial Services organisation with 1500 employees and revenues of $200.0 million, Qudos Bank, a Australia based Banking and Financial Services organisation with 244 employees and revenues of $65.0 million and many others.
Contact us if you need a completed and verified list of companies using Infosys Finacle CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Infosys Finacle CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Housing Bank For Trade And Finance Jordan | Banking and Financial Services | 2859 | $618M | Jordan | Infosys | Infosys Finacle CRM | Core Banking | 2023 | n/a |
In 2023 Housing Bank For Trade And Finance Jordan implemented Infosys Finacle CRM in a Core Banking deployment to underpin its Iskan Young digital youth banking initiative. The rollout began in 2023 and supported a mobile app launch in 2024, delivering both mobile and branch banking experiences that enabled the bank to onboard thousands of customers in Jordan.
The deployment used Infosys Finacle CRM components from the Finacle suite to provide core account processing together with CRM centered digital engagement capabilities. Configuration focused on customer onboarding workflows, customer data consolidation, customer lifecycle management, and channel orchestration to align mobile app flows with in-branch assisted journeys. Automation of onboarding touch points and digital engagement primitives were emphasized to streamline customer acquisition for youth segments.
Architecturally Finacle was positioned as the central element of the bank's digital stack powering the mobile app and branch experience, coupling core transaction processing with CRM driven engagement and messaging. Operational coverage targeted retail channels and youth customers across the bank's Jordan operations, with the platform orchestrating mobile app workflows and in-branch processes for account opening and engagement.
Governance changes inferred from the combined core and digital engagement deployment included centralizing customer data and standardizing onboarding routing and workflows across channels. Project activity beginning in 2023 led to a 2024 app launch, and the implementation is explicitly credited with enabling the Iskan Young initiative to onboard thousands of customers.
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National Commercial Bank Jamaica | Banking and Financial Services | 1500 | $200M | Jamaica | Infosys | Infosys Finacle CRM | Core Banking | 2002 | n/a |
In 2002 National Commercial Bank Jamaica announced a partnership with Infosys and initiated deployment of Infosys Finacle CRM as part of a Core Banking program. The announcement marked the start of a multi-module rollout that explicitly included Finacle core, channels, and the Finacle CRM application to centralize electronic banking and customer relationship capabilities across the institution.
NCB deployed the Finacle suite using a big bang approach to implement core transaction processing, digital channels, and CRM-driven customer servicing. Functional modules implemented included core banking transaction processing, internet and corporate electronic banking channels, and CRM capabilities for customer servicing and case management, with configuration to support both retail and corporate banking workflows.
The broader Finacle rollout extended into 2003, with program-level coordination to consolidate channel operations and CRM data across Jamaica and the wider Caribbean footprint. Vendor case material reports improved digital channel functionality and enhanced customer servicing following the Infosys Finacle CRM and Core Banking deployments.
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Qudos Bank | Banking and Financial Services | 244 | $65M | Australia | Infosys | Infosys Finacle CRM | Core Banking | 2016 | n/a |
In 2016, Qudos Bank implemented Infosys Finacle CRM in a Core Banking context to consolidate customer engagement and account servicing workflows. Infosys Finacle CRM was positioned to support retail banking and digital channel business functions, with the application name explicitly used across testing and configuration artifacts.
The implementation emphasized CRM capabilities typical of Core Banking deployments, including customer profile management, account servicing, case management, and contact center workflow configuration. Configuration work included channel-specific CRM rules and workflow automation for mobile and web front ends, aligning servicing processes with business acceptance criteria.
Operational coverage included mobile applications on Android and iOS, tablet form factors and web interfaces, with testing explicitly performed against those channels. Testing activities documented in the program included system integration testing and user acceptance testing, creation of UAT test cases and scenarios, and close coordination with Business Analysts; testing artifacts also covered the Technology One enterprise solution application used by the bank.
Governance followed structured SIT and UAT phases driven by business analysts and test leads, with senior test analysts authoring and executing UAT scenarios to validate CRM-driven servicing workflows. The implementation impacted customer service, retail operations and digital channels, embedding Infosys Finacle CRM as the CRM layer within Qudos Bank Core Banking operations.
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Banking and Financial Services | 51000 | $12.0B | South Africa | Infosys | Infosys Finacle CRM | Core Banking | 2014 | n/a |
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