List of Infosys Finacle Customer Data Hub Customers
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Since 2010, our global team of researchers has been studying Infosys Finacle Customer Data Hub customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infosys Finacle Customer Data Hub for Customer Identification from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infosys Finacle Customer Data Hub for Customer Identification include: Emirates Nbd United Arab Emirates, a United Arab Emirates based Banking and Financial Services organisation with 25400 employees and revenues of $8.28 billion, Arab National Bank, a Saudi Arabia based Banking and Financial Services organisation with 4206 employees and revenues of $2.28 billion, Bank CTBC Indonesia, a Indonesia based Banking and Financial Services organisation with 516 employees and revenues of $50.0 million, Uniting Financial Services, a Australia based Banking and Financial Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Infosys Finacle Customer Data Hub, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Infosys Finacle Customer Data Hub customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arab National Bank | Banking and Financial Services | 4206 | $2.3B | Saudi Arabia | Infosys | Infosys Finacle Customer Data Hub | Customer Identification | 2023 | n/a |
In 2023, Arab National Bank implemented Infosys Finacle Customer Data Hub to unify fragmented customer records and automate KYC and AML workflows. The deployment established a centralized identity store within the Customer Identification category to provide a single customer view across the organization.
Infosys Finacle Customer Data Hub was configured with identity resolution, master customer data management, and workflow automation for KYC and AML screening, aligned with standard Customer Identification capabilities. The implementation emphasized data consolidation, deduplication, and orchestration of customer lifecycle events to support faster onboarding and streamlined operational processes.
The program integrated the Infosys Finacle Customer Data Hub with over 100 applications across the bank in the Middle East, spanning front office systems and downstream processing applications. Integration work focused on record synchronization, event driven updates, and a centralized customer identifier to reduce fragmentation and enable consistent customer data consumption across systems.
Governance was reorganized to centralize customer data stewardship and embed automated KYC workflows, creating coordinated ownership across compliance, operations, and customer facing teams. Outcomes reported by the vendor include a 360° customer view, faster onboarding, measurable operational efficiency gains, and a data migration of approximately 12TB completed in 12 hours.
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Bank CTBC Indonesia | Banking and Financial Services | 516 | $50M | Indonesia | Infosys | Infosys Finacle Customer Data Hub | Customer Identification | 2025 | n/a |
In 2025 PT Bank CTBC Indonesia upgraded to the Infosys Finacle Digital Banking Suite on cloud and implemented the Infosys Finacle Customer Data Hub to deliver a unified 360-degree view of customers and enable hyper-personalization, positioning the project within the Customer Identification domain. The deployment was delivered by vendor Infosys as a cloud-hosted module of the Finacle suite, emphasizing consolidated customer master data and cross-channel identity resolution.
The Infosys Finacle Customer Data Hub implementation focused on core Customer Identification capabilities including identity resolution and matching, golden record creation, master data consolidation, batch and real-time ingestion pipelines, and profile enrichment to support personalized engagement. Configuration work included deduplication rules, survivorship logic for creating single customer records, and data quality controls aligned to regulatory identity requirements.
Architecturally the Customer Data Hub was provisioned as part of the Finacle Digital Banking Suite on cloud and integrated with the bank's digital channels and Finacle backend services to centralize customer attributes for front-office and analytics use cases. Operational coverage is bank wide within PT Bank CTBC Indonesia, consolidating customer data across retail digital touchpoints and customer service workflows to provide a consistent identity layer for downstream personalization and engagement functions.
Governance changes implemented alongside the software emphasized master data governance and data stewardship, role based access to consolidated customer records, and workflow orchestration for identity reconciliation and ongoing data maintenance. These process changes were designed to operationalize the Customer Identification function and ensure authoritative customer records are used across sales, service, and marketing processes.
Vendor reported outcomes from the deployment include significant performance improvements with over 300 percent reduction in bulk processing time and a reduced total cost of ownership, as stated by Infosys. These outcomes were reported by the vendor following the cloud deployment of the Finacle suite and the Infosys Finacle Customer Data Hub.
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Emirates Nbd United Arab Emirates | Banking and Financial Services | 25400 | $8.3B | United Arab Emirates | Infosys | Infosys Finacle Customer Data Hub | Customer Identification | 2018 | n/a |
In 2018, Emirates NBD in the United Arab Emirates consolidated multi-country operations onto Infosys Finacle and implemented the Infosys Finacle Customer Data Hub to deliver a unified customer 360. The deployment is classified in the Customer Identification category and served as the central master customer capability across Emirates NBD subsidiaries and regions in the Middle East.
The Infosys Finacle Customer Data Hub implementation centralized profile consolidation, identity resolution and customer 360 capabilities to standardize customer records across legal entities. Configuration work emphasized enterprise master data management workflows and data governance, and the multi-year program documented in Finacle case materials targeted reduced time-to-market for new products and improved enterprise-wide customer insights.
Rollout was executed as a multi-year transformation, standardizing systems across Emirates NBD subsidiaries and establishing the Customer Identification capability as the canonical source for customer profiles. The implementation supported business functions related to customer analytics and product development by providing a consolidated customer view for enterprise reporting and decision making.
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Banking and Financial Services | 50 | $5M | Australia | Infosys | Infosys Finacle Customer Data Hub | Customer Identification | 2025 | n/a |
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