List of Infosys Finacle Digital Onboarding Customers
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Since 2010, our global team of researchers has been studying Infosys Finacle Digital Onboarding customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infosys Finacle Digital Onboarding for Investor Onboarding from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infosys Finacle Digital Onboarding for Investor Onboarding include: Bank of the West, a United States based Banking and Financial Services organisation with 9261 employees and revenues of $2.75 billion, Bank of Sydney, a Australia based Banking and Financial Services organisation with 230 employees and revenues of $111.0 million, Australian Military Bank, a Australia based Banking and Financial Services organisation with 150 employees and revenues of $23.0 million and many others.
Contact us if you need a completed and verified list of companies using Infosys Finacle Digital Onboarding, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Australian Military Bank | Banking and Financial Services | 150 | $23M | Australia | Infosys | Infosys Finacle Digital Onboarding | Investor Onboarding | 2017 | n/a |
In 2017 Australian Military Bank implemented Infosys Finacle Digital Onboarding as part of a broader Infosys Finacle digital banking stack. The program went live in 2018 after a roughly ten month implementation focused on retail account origination in Australia.
The deployment emphasized digital onboarding and origination modules, leveraging Infosys Finacle Digital Onboarding capabilities to enable sub-2-minute digital account opening and streamlined loan origination workflows. Modules implemented included retail account origination and digital onboarding components described in vendor case materials, aligned with the Investor Onboarding category and retail banking functions.
Operational scope was retail account origination across the bank's Australian operations, with process automation concentrated on digital registrations and accelerated loan processing. Vendor materials report increased digital registrations and faster loan origination as direct implementation outcomes tied to the digital onboarding modules.
Governance and rollout followed a ten month project timeline progressing from configuration and module testing to production go live in 2018, with module usage for digital onboarding documented in the vendor case materials. The implementation centralized account opening workflows within the Finacle stack, placing digital onboarding under a single origination framework for retail banking.
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Bank of Sydney | Banking and Financial Services | 230 | $111M | Australia | Infosys | Infosys Finacle Digital Onboarding | Investor Onboarding | 2025 | n/a |
In 2025, Bank of Sydney selected Infosys Finacle Digital Onboarding from the Infosys Finacle Digital Banking Suite for Investor Onboarding to modernize retail and business account origination and digital channels across Australia. The subscription was announced in May 2025 and targets improved omni-channel customer experience and accelerated time-to-market.
Infosys Finacle Digital Onboarding was configured to support core onboarding workflows, including digital account opening, KYC orchestration, identity verification, and electronic signature capabilities. The implementation leverages the Finacle Digital Banking Suite journey orchestration and configurable business rules to deliver distinct retail and business onboarding flows.
The deployment is delivered as a SaaS cloud implementation on AWS, integrating the Infosys Finacle Digital Onboarding module with the wider Finacle Digital Banking Suite and the bank's digital channels and backend banking systems through API led connectivity. Architecture emphasizes orchestration between front-end channels and backend services to enable straight through processing and rule based decisioning.
Rollout is organized as a phased delivery with an estimated one year timeline to go live for initial cohorts, covering retail and business account origination across Bank of Sydney operations in Australia. Governance changes include centralized onboarding program management, updated operational workflows for KYC and account opening, and production controls to manage staged feature releases.
The engagement positions Bank of Sydney to standardize Investor Onboarding processes across channels and to reduce time to market for new account products, consistent with the stated goals at announcement. These objectives were articulated at the time of the May 2025 announcement.
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Bank of the West | Banking and Financial Services | 9261 | $2.8B | United States | Infosys | Infosys Finacle Digital Onboarding | Investor Onboarding | 2019 | n/a |
In 2019 Bank of the West implemented Infosys Finacle Digital Onboarding in an Investor Onboarding deployment focused on corporate and host to host clients in the United States. The initiative used Infosys Finacle digital channels and payments and engagement capabilities to enhance corporate client onboarding and treasury workflows.
Implementation followed a multi phase architecture, delivering initial digital channels in Q4 2019 and major product releases across 2020. Functional modules implemented included client onboarding workflows, digital channel orchestration, payments and engagement capabilities, and host to host connectivity for corporate account provisioning.
Operational coverage targeted corporate and treasury clients in the United States, emphasizing host to host file exchange and self service payments functionality for commercial banking customers. Integrations centered on host to host connectivity with corporate systems and treasury operations, and the deployment layered Finacle digital channels with payments modules to enable end to end onboarding and client engagement.
Governance and rollout used staged releases and phased feature activation across 2019 and 2020 to limit operational disruption and validate host to host workflows. The rollout reduced host to host client onboarding time by approximately 75 percent and strengthened treasury and payments client self service as reported by the vendor.
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