List of Infosys NIA Platform Customers
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Since 2010, our global team of researchers has been studying Infosys NIA Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infosys NIA Platform for Intelligent Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infosys NIA Platform for Intelligent Process Automation include: Pfizer, a United States based Life Sciences organisation with 81000 employees and revenues of $63.63 billion, Cisco Systems, a United States based Professional Services organisation with 90400 employees and revenues of $53.80 billion, Syngenta, a Switzerland based Life Sciences organisation with 30000 employees and revenues of $16.98 billion, Adient, a Ireland based Automotive organisation with 70000 employees and revenues of $15.40 billion and many others.
Contact us if you need a completed and verified list of companies using Infosys NIA Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The Infosys NIA Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Adient | Automotive | 70000 | $15.4B | Ireland | Infosys | Infosys NIA Platform | Intelligent Process Automation | 2015 | n/a |
In 2015, Adient deployed the Infosys NIA Platform to deliver its first Purchasing RPA initiative. The deployment used Infosys NIA Platform, classified as Intelligent Process Automation, to automate user access provisioning and to orchestrate interactions with ServiceNow and a SharePoint repository.
Implementation focused on designing RPA bots and orchestration workflows to govern access requests, approval routing, and repository updates. The implementation included configuration of connectors to ServiceNow for ticket creation and status updates and to SharePoint for document storage and retrieval, with automation handling routine provisioning tasks and exception routing.
Operational scope centered on Purchasing processes and IT service management, aligning business function access controls with automated provisioning workflows. Runtime operations incorporated scheduled and event driven automation, centralized logging, and job scheduling to support unattended processing and operational traceability.
Governance introduced cross functional coordination between Purchasing and IT for access approvals and operational monitoring, including defined exception handling and maintenance workflows to retain control over automated provisioning.
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Cisco Systems | Professional Services | 90400 | $53.8B | United States | Infosys | Infosys NIA Platform | Intelligent Process Automation | 2017 | n/a |
In 2017, Cisco Systems deployed the Infosys NIA Platform for Intelligent Process Automation to operationalize AI-driven ticket triaging and IT log analysis. The deployment targeted IT operations, supply chain and order management teams and centered on automated classification and anomaly detection use cases.
Functional modules implemented on the Infosys NIA Platform included ticket triaging classifiers, IT log anomaly detection pipelines, mean time between failures modeling using Weibull distribution, and topic modeling and visualization built with Python, LDA and Gensim. A separate Hold prediction module classified multiple hold types in supply chain and order management, leveraging Logistic Regression, Random Forest, SVM and XGBoost as the supervised learning stack.
Model development and operationalization workflows included hyperparameter tuning and model hosting in cloud, model serving pipelines for classification and anomaly scoring, and visualization outputs for topic modeling. The architecture combined batch training workflows for Weibull MTBF estimation and topic model updates, with near real time scoring for ticket triage and hold classification as standard Intelligent Process Automation patterns.
Governance focused on model lifecycle management, automated retraining triggers and integration into IT and order management workflows to route tickets and holds based on model outputs. Controls emphasized reproducible Python pipelines, versioned LDA models and supervised model governance for Logistic Regression, Random Forest, SVM and XGBoost components.
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Pfizer | Life Sciences | 81000 | $63.6B | United States | Infosys | Infosys NIA Platform | Intelligent Process Automation | 2016 | x |
In 2016, Pfizer deployed the Infosys NIA Platform as an Intelligent Process Automation solution. Pfizer implemented the Infosys NIA Platform to deliver enterprise automation of cognitive workflows and repetitive decisioning tasks across its business operations.
The deployment leveraged the Infosys NIA Platform's cognitive automation capabilities, combining machine learning models, natural language processing, robotic process automation components, and orchestration layers. These modules were configured to model, execute, and monitor end to end workflows, provide rules based decisioning, and enable analytics driven exception handling.
Configuration work emphasized modular automation components, rules engines, and analytics pipelines aligned to Pfizer's process automation priorities. Operational scope targeted transactional processing and knowledge work automation to streamline routine enterprise activities across corporate functions.
Governance and rollout followed an automation lifecycle approach with an automation center of excellence style governance model to standardize development practices, change control, and operational monitoring. The governance framework prioritized compliance minded controls and repeatable deployment patterns for scaling the Infosys NIA Platform within Pfizer.
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Life Sciences | 30000 | $17.0B | Switzerland | Infosys | Infosys NIA Platform | Intelligent Process Automation | 2016 | n/a |
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Buyer Intent: Companies Evaluating Infosys NIA Platform
- Indian Institute of Management Visakhapatnam, a India based Education organization with 200 Employees
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