List of innovaphone myApps Customers
Sindelfingen, 71063,
Germany
Since 2010, our global team of researchers has been studying innovaphone myApps customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased innovaphone myApps for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using innovaphone myApps for Collaboration include: Jumbo Switzerland, a Switzerland based Retail organisation with 1500 employees and revenues of $350.0 million, St. Wendel, a Germany based Government organisation with 1425 employees and revenues of $171.0 million, Kreisverwaltung Euskirchen, a Germany based Government organisation with 450 employees and revenues of $54.0 million and many others.
Contact us if you need a completed and verified list of companies using innovaphone myApps, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The innovaphone myApps customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Jumbo Switzerland | Retail | 1500 | $350M | Switzerland | innovaphone | innovaphone myApps | Collaboration | 2020 | T&N |
In 2020, Jumbo Switzerland implemented innovaphone myApps, a Collaboration application, across approximately 40 stores supporting about 1,500 employees. The deployment targeted retail operations and customer service, and it enabled remote work capabilities for sales and support staff.
The innovaphone myApps deployment included an integrated call center and reporting features, with administration delivered through myApps administration apps including Platform Manager, App Devices, and Alarm/Events. Platform Manager provided centralized configuration and platform oversight, App Devices handled device provisioning and inventory control, and Alarm/Events enabled event monitoring and alerting for voice services.
Integrations centered on the call center and reporting modules to consolidate inbound customer contacts and operational reporting, aligning the Collaboration application with customer service workflows. Operational coverage spanned in store contact handling and centralized support functions, with IT and customer service teams as the primary business functions impacted.
Implementation services were provided by T&N, and the IT department retained governance through the myApps administration apps to centralize management, device administration, and incident monitoring. The case study explicitly cites call center integration and reporting features, and notes improved customer service and the ability to support remote work as observed outcomes.
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Kreisverwaltung Euskirchen | Government | 450 | $54M | Germany | innovaphone | innovaphone myApps | Collaboration | 2019 | Decker Communications |
In 2019, Kreisverwaltung Euskirchen deployed innovaphone myApps in the Collaboration category together with an innovaphone PBX across multiple sites in the Euskirchen district, Germany. The implementation was delivered with Decker Communications and targeted unified communications for public administration operations across the district.
The innovaphone myApps deployment consolidated telephony, video conferencing, chat and presence functionality into a single user experience, supporting approximately 700 users. The architecture paired innovaphone myApps with the innovaphone PBX to enable soft migration of existing telephony endpoints and centralized remote administration across distributed sites, with configuration aligned to core myApps UC modules.
Rollout focused on district-level operational coverage for administrative departments, with Decker Communications responsible for implementation and system provisioning. innovaphone myApps proved critical for rapid home-office enablement during the pandemic, enabling remote administration and continuity of telephony, conferencing and collaboration services for the Kreisverwaltung Euskirchen public administration.
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St. Wendel | Government | 1425 | $171M | Germany | innovaphone | innovaphone myApps | Collaboration | 2020 | NTA |
In 2020, St. Wendel implemented innovaphone myApps to centralize municipal communications under a Collaboration platform. The deployment paired innovaphone myApps with an innovaphone PBX to provide a unified communications layer for municipal operations in Germany, and the account-level architecture emphasized a central operator desk and distributed site connectivity.
The implementation configured core innovaphone myApps capabilities including the Switchboard operator application, the Softphone client, and the Fax app to handle inbound and outbound citizen interactions. The innovaphone myApps deployment also aligned with standard Collaboration functional modules, including presence, messaging, and user provisioning workflows, to support multi-channel municipal service desks and staff mobility.
Integrations concentrated on the innovaphone PBX as the central switching and routing platform, extending SIP trunks and endpoint management to numerous remote properties such as schools, community halls, and parking facilities. The deployment scope covered municipal departments and remote sites across the district, creating centralized call routing, operator console handling, and secure remote access for distributed users.
Implementation partner NTA managed rollout and operational cutover activities, with governance focused on operator desk processes and secure remote working policies. The project delivered improved citizen service availability and simplified, secure remote working via innovaphone myApps, while retaining municipal control over telephony routing and operator workflows.
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Buyer Intent: Companies Evaluating innovaphone myApps
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