List of InstantVoice Platform Customers
Rio de Janeiro, 20090-001, RJ,
Brazil
Since 2010, our global team of researchers has been studying InstantVoice Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased InstantVoice Platform for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using InstantVoice Platform for PBX, VoiP and Phone Systems include: Demillus Industria E Comercio, a Brazil based Manufacturing organisation with 3000 employees and revenues of $750.0 million, Brq Solucoes Em Informatica, a Brazil based Professional Services organisation with 1577 employees and revenues of $500.0 million, Policia Civil do Estado do Rio de Janeiro, a Brazil based Government organisation with 320 employees and revenues of $38.0 million and many others.
Contact us if you need a completed and verified list of companies using InstantVoice Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The InstantVoice Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brq Solucoes Em Informatica | Professional Services | 1577 | $500M | Brazil | Instant Solutions | InstantVoice Platform | PBX, VoiP and Phone Systems | 2015 | n/a |
In 2015, Brq Solucoes Em Informatica implemented the InstantVoice Platform, deploying a PBX, VoiP and Phone Systems solution to support its software consultancy workforce in Brazil. The deployment was scoped to strengthen telephony integration for IT and helpdesk functions, with an explicit focus on mobility and availability for distributed consultants.
The InstantVoice Platform configuration emphasized telephony-to-helpdesk integration and interfaces to backend services, enabling call routing, mobility features for remote staff, and site-to-site transbordo failover to preserve service continuity. Configuration and policy work also targeted tighter cost control through routing and session management within the InstantVoice Platform.
Operational coverage centered on Brq's IT and helpdesk departments across Brazil, aligning voice events with ticketing workflows to streamline incident handling and field consultant communications. Integrations with help-desk systems and backend services were central to the implementation, positioning the InstantVoice Platform as the primary voice layer for communications and ticket orchestration.
Cited outcomes in the vendor case study included increased mobility, improved site-to-site transbordo failover and tighter cost control for Brq's consultancy workforce. Governance adjustments focused on standardizing telephony-driven workflows in IT/helpdesk operations and enforcing cost controls through configuration and routing policies.
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Demillus Industria E Comercio | Manufacturing | 3000 | $750M | Brazil | Instant Solutions | InstantVoice Platform | PBX, VoiP and Phone Systems | 2003 | n/a |
In 2003 Demillus Industria E Comercio deployed the InstantVoice Platform to automate 0800 order-taking and to integrate telephony with billing, accounts payable and reseller databases. The InstantVoice Platform implementation used InstantVoice IVR and InstantVoice IP within the PBX, VoiP and Phone Systems category to support sales and order-taking contact-center activities in Brazil.
The implementation installed InstantVoice IVR to manage automated inbound order flows and InstantVoice IP to provide IP telephony, call control and queueing for live agents. Configuration work focused on voice menu design, DTMF data capture for order entry and routing logic to escalate calls to agents when business rules required human intervention.
Integrations were built between telephony events and backend systems, connecting the InstantVoice Platform to billing systems, accounts payable processes and reseller databases to validate orders and route transactional records into downstream workflows. Operational coverage supported more than 120 agents and handled national inbound 0800 traffic for sales and order-taking, automating approximately 15% of calls and reducing 0800 costs while improving order-taking accuracy nationwide.
Implementation began in October 2003 and was rolled out across its Brazil contact-center operations, with the platform governing automated order-taking workflows and telephony-driven data handoffs to finance and reseller systems. Deployment emphasized operational handover to sales and order-taking teams and integration checkpoints to ensure orders captured by InstantVoice IVR matched billing and accounts payable records.
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Policia Civil do Estado do Rio de Janeiro | Government | 320 | $38M | Brazil | Instant Solutions | InstantVoice Platform | PBX, VoiP and Phone Systems | 2014 | n/a |
In 2014 Policia Civil do Estado do Rio de Janeiro implemented InstantVoice Platform from Instant Solutions to provide 24x7 help-desk telephone support and recorded secure communications for public-safety operations. The deployment was initiated to support contact center and emergency communications requirements ahead of the Rio 2016 Olympic Games, and vendor statements indicate the police had been using the platform for two years by August 2016, confirming a production rollout around 2014.
The InstantVoice Platform implementation aligned to the PBX, VoiP and Phone Systems category and was configured as a multiservices VoIP deployment. Functional capabilities included continuous call recording for secure evidence capture, automatic call distribution and centralized call handling for contact center workflows, and real-time monitoring and logging to support 24x7 operations. The architecture emphasized VoIP-based core switching with redundant PBX instances and high availability configurations to ensure resilience for mission-critical public-safety communications.
Operational coverage focused on Polícia Civil contact centers and public-safety communications during major events in Rio de Janeiro state, supporting help-desk and operational dispatch functions. Governance practices reflected continuous operational monitoring and retained recorded communications as part of secure communications handling. The vendor reports high availability and mission-critical resilience during the peak event period of the Olympic Games, demonstrating the InstantVoice Platform in an operational public-safety context.
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