List of InSync AI Customers
San Jose, 95110, CA,
United States
Since 2010, our global team of researchers has been studying InSync AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased InSync AI for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using InSync AI for Chatbots and Conversational AI include: Horizon Hobby, a United States based Retail organisation with 370 employees and revenues of $50.0 million, Banner Solutions, a United States based Distribution organisation with 250 employees and revenues of $35.0 million, Tower Hobbies, a United States based Distribution organisation with 246 employees and revenues of $25.0 million, Loan By Phone Of Kansas, a United States based Banking and Financial Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using InSync AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The InSync AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banner Solutions | Distribution | 250 | $35M | United States | InSync | InSync AI | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Banner Solutions implemented InSync AI on its public website. The deployment uses InSync AI within the Chatbots and Conversational AI category to provide a customer-facing conversational layer for inbound web inquiries and automated interaction handling.
The implementation focused on an embedded web chat widget and conversational flow configuration, covering intent classification, FAQ and knowledge-driven scripts, session context management, and human handoff triggers. Configuration and content were managed through the InSync AI administration interface, with conversational models and response templates tuned to distribution and product inquiry patterns.
Operational coverage was limited to the corporate website, influencing sales intake and customer service triage workflows, and routing higher-value leads or complex requests to human teams. The deployment scope aligned with digital marketing and support touchpoints rather than backend transaction systems, preserving a front-end conversational front door for site visitors.
Governance was organized around conversational content ownership and iterative tuning, with digital marketing responsible for messaging and customer service owning escalation rules and handoff processes. Logging and transcripts were retained for quality review and script refinement, enabling staged updates to conversation flows and business logic without altering core website infrastructure.
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Horizon Hobby | Retail | 370 | $50M | United States | InSync | InSync AI | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Horizon Hobby deployed InSync AI on its public website. The deployment uses InSync AI as a Chatbots and Conversational AI solution to provide customer-facing conversational support for e-commerce and customer service, handling product queries and guiding site navigation.
Horizon Hobby implemented InSync AI as a site-embedded conversational widget configured for product discovery, FAQ automation, guided navigation, and common order and shipping questions. The implementation scope was limited to the website and focused on customer service and e-commerce functions, operated by the company’s online support and merchandising teams, with the conversational layer handling initial triage and escalating complex issues to human agents when required.
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Loan By Phone Of Kansas | Banking and Financial Services | 10 | $1M | United States | InSync | InSync AI | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Loan By Phone Of Kansas deployed InSync AI on its public website to automate customer engagement. InSync AI is used as a Chatbots and Conversational AI application to handle loan inquiries, capture leads, and provide self-service information for retail borrowers, establishing a clear relationship between Loan By Phone Of Kansas, InSync AI, Chatbots and Conversational AI and customer service and lead generation functions.
The implementation is centered on a web-embedded conversational interface with typical Chatbots and Conversational AI capabilities, including natural language intent recognition, scripted FAQ flows, form-based lead capture, and configured fallback to human support. Configuration and content management are handled through the InSync AI administration console, aligned to the companys small operational footprint and focused on website customer touchpoints rather than broad enterprise integrations. The deployment pattern reflects a lightweight, cloud-hosted conversational layer that augments front-end customer service and prequalification workflows without introducing named third party system integrations.
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Distribution | 246 | $25M | United States | InSync | InSync AI | Chatbots and Conversational AI | 2022 | n/a |
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