List of Intelity Guest Experience Customers
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United States
Since 2010, our global team of researchers has been studying Intelity Guest Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Intelity Guest Experience for Guest Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Intelity Guest Experience for Guest Management include: Sycuan Casino Resort, a United States based Leisure and Hospitality organisation with 2300 employees and revenues of $450.0 million, Fantasyland Hotel, a Canada based Leisure and Hospitality organisation with 200 employees and revenues of $16.0 million, The Hazelton Hotel, a Canada based Leisure and Hospitality organisation with 120 employees and revenues of $13.0 million, Paramount Hotels, a United States based Leisure and Hospitality organisation with 100 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Intelity Guest Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Intelity Guest Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fantasyland Hotel | Leisure and Hospitality | 200 | $16M | Canada | Intelity | Intelity Guest Experience | Guest Management | 2023 | n/a |
In 2023 Fantasyland Hotel implemented Intelity Guest Experience, classified under Guest Management, to modernize guest-facing digital services at its Edmonton property in Canada. The deployment prioritized mobile check-in and mobile key functionality delivered through a branded guest app to streamline arrival and in-stay interactions for guests.
The implementation centered on three principal modules, the branded app for guest engagement, mobile check-in and mobile key for contactless arrival, and Intelity GEMS for staff-facing operations and task management. Intelity Guest Experience was configured as a cloud delivered guest engagement layer that interfaces with the hotel operational workflow, enabling service orchestration and guest requests to surface in GEMS for staff action.
Operational coverage was focused on guest services and front desk and housekeeping workflows, with the deployment scoped to Fantasyland Hotel in Canada. Governance emphasized aligning staff tools in GEMS with guest app workflows to reduce friction in service delivery, and the project aimed to enhance convenience for guests while improving digital guest services and operational efficiency.
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Paramount Hotels | Leisure and Hospitality | 100 | $12M | United States | Intelity | Intelity Guest Experience | Guest Management | 2022 | n/a |
In 2022, Paramount Hotels implemented Intelity Guest Experience. The Intelity Guest Experience deployment used the Guest Management solution to provide a branded guest app, mobile check-in, mobile key, in-room tablet capabilities and GEMS staff tools across Paramount Hotels properties in Seattle, Portland and Maui in the United States.
Configuration focused on core Guest Management modules, with the branded app driving guest communications and concierge services, mobile check-in and mobile key enabling contactless arrival and room access, and in-room tablet functionality delivering on-property information and service requests. GEMS staff tools were provisioned to centralize staff tasking and guest service workflows, aligning front desk and operations teams around digital request intake and fulfillment.
Operational coverage targeted guest experience and operations functions, with the solution embedded at the property level across multiple sites in the United States. Implementation emphasized on-property staff adoption, using the Intelity Guest Experience application to bridge guest-facing touchpoints and back-of-house task coordination without naming additional third party integrations.
Governance and process changes centered on standardizing digital guest workflows and staff response processes through Intelity platform features. The rollout was intended to improve guest convenience and digital access and to streamline guest interactions and staff workflows as described in the vendor announcement.
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Sycuan Casino Resort | Leisure and Hospitality | 2300 | $450M | United States | Intelity | Intelity Guest Experience | Guest Management | 2019 | n/a |
In 2019 Sycuan Casino Resort incorporated Intelity Guest Experience into its $260 million expansion, deploying the Intelity Guest Experience across the new 12 story luxury tower and expanded public spaces to support Guest Management and guest engagement at property scale. The implementation coincided with the resort opening on March 27, 2019 and was provisioned as a property wide guest platform available via the Sycuan mobile app and in room tablets in every guest room.
The deployment included guest facing modules for mobile check in and check out, mobile key, amenity and service requests, reservations booking, promotion and offer display, guest messaging with staff, wake up scheduling, and in room smart TV control with access to entertainment apps such as Netflix and Pandora. On the operations side Sycuan deployed INTELITY Staff as the back office component to fulfill guest requests, process work orders, and monitor staff and guest activity, creating an end to end Guest Management workflow from request intake to task completion.
Integration intent was explicit, Intelity was integrated with Sycuans other technology partners to connect hotel guest experiences with property staff and the casino floor, enabling seamless service interactions across hotel, gaming, food and beverage, spa, and meetings and events functions. Operational coverage extended across front desk, guest services, housekeeping, food and beverage outlets, spa and fitness, event operations, and casino operations where staff workflows were instrumented through the INTELITY platform.
Rollout was executed as part of the new tower and property expansion and included provisioning of the Sycuan mobile app and customized in room tablets to guests, accompanied by staff adoption of INTELITY Staff for work order and request management. The public statement from Intelity and Sycuan identified improving efficiency in on property operations and delivering rich data analytics to generate targeted offers as explicit platform outcomes.
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Leisure and Hospitality | 120 | $13M | Canada | Intelity | Intelity Guest Experience | Guest Management | 2023 | n/a |
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