List of Intelligent Voice IV Connect Customers
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United Kingdom
Since 2010, our global team of researchers has been studying Intelligent Voice IV Connect customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Intelligent Voice IV Connect for Natural Language Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Intelligent Voice IV Connect for Natural Language Processing include: Sitel UK, a United Kingdom based Professional Services organisation with 11654 employees and revenues of $502.0 million, Lancashire Constabulary, a United Kingdom based Government organisation with 6000 employees and revenues of $405.0 million, Alvarez & Marsal Germany, a Germany based Professional Services organisation with 200 employees and revenues of $40.0 million, Complete Discovery Source, a United States based Professional Services organisation with 145 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Intelligent Voice IV Connect, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Intelligent Voice IV Connect customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alvarez & Marsal Germany | Professional Services | 200 | $40M | Germany | Intelligent Voice | Intelligent Voice IV Connect | Natural Language Processing | 2020 | n/a |
In 2020, Alvarez & Marsal Disputes & Investigations Germany deployed Intelligent Voice IV Connect to deliver a standalone audio transcription capability for a complex, privacy sensitive matter. Intelligent Voice IV Connect is used as a Natural Language Processing application to generate private, high accuracy transcripts and eDiscovery ready outputs for legal review workflows.
The implementation centered on the audio transcription module, configured to produce timecoded transcripts, speaker attribution and searchable text artifacts suitable for downstream review. Transcription outputs were prepared in formats aligned with eDiscovery ingestion, with metadata and export packaging designed to meet legal chain of custody requirements.
Operational coverage was limited to Alvarez & Marsal Disputes & Investigations in Germany, reflecting a privacy first deployment model and data handling controls within German jurisdiction. The deployment was integrated into eDiscovery workflows, including Relativity oriented review pipelines, and governance emphasized secure handling, controlled exports and case level access for privacy sensitive matters.
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Complete Discovery Source | Professional Services | 145 | $20M | United States | Intelligent Voice | Intelligent Voice IV Connect | Natural Language Processing | 2021 | n/a |
In 2021, Complete Discovery Source partnered with Intelligent Voice to implement Intelligent Voice IV Connect, a Natural Language Processing application for secure audio transcription and analytics. The engagement positioned Intelligent Voice IV Connect as the core transcription and media redaction engine within CDS service offerings for government and commercial eDiscovery clients in the United States.
The deployment emphasized high-volume, multilingual transcription and embedded analytics capabilities, with explicit support for media redaction workflows. Intelligent Voice IV Connect was configured to process volumetric audio intake, generate time coded transcripts and deliver searchable text and analytics outputs suitable for evidence review and review platform ingestion.
Integrations centered on embedding transcription and media redaction outputs into Relativity workflows, enabling parsed audio artifacts and redacted media to flow into case review and production pipelines. The solution was delivered in a secure hosting environment that is FedRAMP capable, aligning the implementation with federal security expectations while serving commercial matters.
Governance and operational rollout followed a partnership model between Complete Discovery Source and Intelligent Voice to offer the service to CDS clients, with operational impact focused on eDiscovery processing, audio evidence review and case intake workflows. The engagement enabled higher volume, faster transcription in multiple languages and accelerated access to critical audio evidence for federal and commercial matters.
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Lancashire Constabulary | Government | 6000 | $405M | United Kingdom | Intelligent Voice | Intelligent Voice IV Connect | Natural Language Processing | 2019 | n/a |
In 2019 Lancashire Constabulary deployed Intelligent Voice IV Connect to analyse demand across emergency and non-emergency contact lines 999 and 101. The Intelligent Voice IV Connect deployment, classified in the Natural Language Processing category, targeted call categorisation and surfacing operational demand drivers for the force contact centre.
Functional configuration of Intelligent Voice IV Connect included automated speech to text processing, call type categorisation, topic clustering and demand analytics, with configurable taxonomies to align outputs to policing contact centre workflows. The implementation emphasized batch and near real time processing pipelines to convert recorded calls into structured demand signals for further analysis.
The initiative was delivered with local partners, including HPE, and integrated with contact centre telephony and call recording feeds to capture both emergency and non-emergency interactions. Operational coverage focused on Lancashire Constabulary contact centre operations handling 999 and 101 lines, providing demand visibility across incident types and caller intents.
Governance changes concentrated on surfacing analytics into operational planning and enabling targeted interventions by contact centre and operational command teams. The deployment produced measurable improvements in demand insight and identified potential cost re-investment opportunities for Lancashire Constabulary.
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Professional Services | 11654 | $502M | United Kingdom | Intelligent Voice | Intelligent Voice IV Connect | Natural Language Processing | 2020 | n/a |
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