List of Intercom Live Chat Customers
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Since 2010, our global team of researchers has been studying Intercom Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Intercom Live Chat for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Intercom Live Chat for Collaboration include: Shell Energy, a United Kingdom based Utilities organisation with 2000 employees and revenues of $1.33 billion, Plivo, a United States based Professional Services organisation with 300 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Intercom Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Intercom Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Plivo | Professional Services | 300 | $50M | United States | Intercom | Intercom Live Chat | Collaboration | 2019 | n/a |
In 2019, Plivo implemented Intercom Live Chat. Plivo deployed Intercom Live Chat as a Collaboration tool to centralize real-time messaging and chatbot-driven first touch for customer support and sales functions within its 300-employee organization.
The Intercom Live Chat implementation emphasized native chatbot automation, live agent inbox management, conversation routing, and customer context stitching to unify web and in-app messaging. Intercom provides chatbot services and Plivo configured automated conversational flows alongside agent handoff rules, response templates, and contextual user profiles to support repeatable service workflows.
Operational integration focused on linking Intercom Live Chat into Plivo business processes rather than naming specific third-party platforms, aligning messaging with internal CRM and ticketing workflows, and instrumenting event-level context for support and product teams. The deployment covered customer support and sales teams and extended messaging governance into product and operations for consistent customer handling.
Governance included scripted escalation rules, role-based access to the Intercom inbox, and staged rollout to support agents with phased enablement and agent training. Plivo positioned Intercom Live Chat within its Collaboration stack to improve conversational handling, preserve conversation context across teams, and standardize messaging procedures.
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Shell Energy | Utilities | 2000 | $1.3B | United Kingdom | Intercom | Intercom Live Chat | Collaboration | 2019 | n/a |
In 2019, Shell Energy deployed Intercom Live Chat to modernize customer service channels. Intercom Live Chat was implemented as a Collaboration solution for real time customer engagement, providing agent inbox capabilities, message routing, canned responses, and basic automation to orchestrate chat interactions. The implementation focused on the contact centre and provisioned agent workspaces used by frontline support teams.
Operational coverage included approximately 1,400 contact centre agents within Shell Energy, with centralized administration and governance for conversation routing, response templates, and agent availability policies during rollout. Shell Energy's 1,400 agents used Intercom Live Chat to reduce AHT by 50% and save £2 million in annualised operational costs. The deployment emphasized workflow standardization for customer support and agent scripting, aligning the Intercom Live Chat Collaboration capabilities with existing customer service processes.
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