List of IntouchCX Platform Customers
Intouch Insight
400 March Road,
Ottawa, K2K 3H4, ON,
Canada
Ottawa, K2K 3H4, ON,
Canada
1 800-263-2980
Professional Services
150
$14M
Since 2010, our global team of researchers has been studying IntouchCX Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IntouchCX Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IntouchCX Platform for Customer Experience include: Sobeys Canada, a Canada based Retail organisation with 128000 employees and revenues of $22.13 billion, Groupe St-Hubert, a Canada based Leisure and Hospitality organisation with 6000 employees and revenues of $1.40 billion, Parker'S Kitchen, a United States based Retail organisation with 1800 employees and revenues of $750.0 million and many others.
Contact us if you need a completed and verified list of companies using IntouchCX Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Groupe St-Hubert | Leisure and Hospitality | 6000 | $1.4B | Canada | Intouch Insight | IntouchCX Platform | Customer Experience | 2018 | n/a |
In 2018, Groupe St-Hubert implemented the IntouchCX Platform from Intouch Insight, with the vendor naming LiaCX for the engagement, to capture real-time customer feedback, contextual data and operational metrics across its restaurant locations in Canada. Implementation began in 2018 and go-live for CX and operations use cases was estimated the same year, positioning the initiative squarely within the Customer Experience category.
The IntouchCX Platform deployment focused on continuous feedback capture and contextual data aggregation, instrumenting point-of-service feedback channels and structured surveys to collect guest sentiment and operational telemetry. Core functional capabilities implemented included real-time feedback capture, contextual metadata collection, operational metrics reporting, and role-based dashboards and alerts to surface issues to managers and frontline staff.
Operational scope covered CX teams, operations and frontline engagement across St-Hubert restaurant locations in Canada, with the platform used to operationalize customer inputs for store-level and regional workflows. Integrations are limited to data ingestion and reporting within the platform as described in vendor communications, and the deployment supported both CX and operations use cases concurrently.
Governance and process changes centered on configuring feedback routing and escalation workflows, defining manager and operator access to dashboards, and embedding frontline engagement procedures to ensure timely response to customer signals. The narrative reflects an implementation oriented around customer feedback instrumentation, operational metric consolidation and frontline workflow enablement within the Customer Experience application category.
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Parker'S Kitchen | Retail | 1800 | $750M | United States | Intouch Insight | IntouchCX Platform | Customer Experience | 2018 | n/a |
In 2018, Parker'S Kitchen implemented the IntouchCX Platform from Intouch Insight to centralize customer feedback, mystery shopping and operational audit data. The vendor announced the contract in October 2018 and the SaaS go live is estimated in 2018, with the IntouchCX Platform used primarily for Customer Experience and operations to enable frontline actionability.
The deployment was delivered as a cloud SaaS instance of IntouchCX Platform, consolidating structured audit results and unstructured feedback into a common CX repository. Functional capabilities implemented included feedback capture workflows, mystery shopping management, operational audit modules, dashboards for store level visibility, and tasking workflows to drive remediation at the store level. Configuration focused on standardizing audit templates and scoring to enable consistent operational review across sites.
Operational scope covered Parker'S Kitchen convenience store network in the United States, with CX and operations teams plus frontline store managers identified as primary users. The platform supported assignment and tracking of corrective tasks, and it surfaced aggregated trends for regional operations review. Usage emphasis was on enabling store level actionability and operational audit execution.
Governance emphasized inspection cadence, operator accountability through task workflows, and regular CX review meetings aligned to operations leadership. Rollout activity in 2018 prioritized operational enablement and frontline remediation workflows within the IntouchCX Platform.
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Sobeys Canada | Retail | 128000 | $22.1B | Canada | Intouch Insight | IntouchCX Platform | Customer Experience | 2018 | n/a |
In 2018, Sobeys Canada implemented the IntouchCX Platform for Customer Experience to extend voice of customer measurement into its grocery operations across Canada. Vendor announcements from 2018 reference the retailer expanding into Intouch Insight's LiaCX and IntouchCX capability, with the engagement covering roughly 1,500 store locations and national VoC coverage, and the implementation timing and go live estimated in 2018.
The IntouchCX Platform deployment focused on Customer Experience functional workflows, using capability areas consistent with LiaCX and IntouchCX products for voice of customer measurement, survey orchestration, reporting dashboards, and store level feedback capture. Configuration work emphasized survey templates, scheduled feedback collection, and dashboard configuration for operational and regional management, aligning platform telemetry with retail service and quality measurement practices.
Operational scope included grocery store operations and centralized customer experience teams across Canadian regions, enabling frontline feedback capture and consolidated reporting for district and corporate operations. Implementation narratives indicate platform use for regular VoC sampling, store level issue identification, and analytics driven exception lists to inform operational follow up.
Governance and rollout were organized as a national VoC program, with phased site onboarding and role based access for store managers and regional operations staff. The narrative restates use of the IntouchCX Platform for Customer Experience at Sobeys Canada and positions the implementation as an enterprise VoC instrumentation effort across retail operations in 2018.
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Buyer Intent: Companies Evaluating IntouchCX Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating IntouchCX Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating IntouchCX Platform for Customer Experience include:
- Wipro, a India based Professional Services organization with 230000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD IntouchCX Platform Coverage
IntouchCX Platform is a Customer Experience solution from Intouch Insight.
Companies worldwide use IntouchCX Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Sobeys Canada, Groupe St-Hubert and Parker'S Kitchen are recorded users of
IntouchCX Platform for Customer Experience.
Companies using IntouchCX Platform are most concentrated in Retail and Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using IntouchCX Platform are most concentrated in Canada and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of IntouchCX Platform across Americas, EMEA, and APAC.
Companies using IntouchCX Platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 33.33%.
Customers of IntouchCX Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified IntouchCX Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.