List of IntouchSurvey Customers
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Since 2010, our global team of researchers has been studying IntouchSurvey customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IntouchSurvey for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IntouchSurvey for Survey and Questionnaire include: Parkland Corporation, a Canada based Oil, Gas and Chemicals organisation with 6000 employees and revenues of $27.00 billion, ABC Fine Wine & Spirits, a United States based Retail organisation with 1500 employees and revenues of $500.0 million, Highs, a United States based Retail organisation with 500 employees and revenues of $110.0 million and many others.
Contact us if you need a completed and verified list of companies using IntouchSurvey, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IntouchSurvey customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABC Fine Wine & Spirits | Retail | 1500 | $500M | United States | Intouch Insight | IntouchSurvey | Survey and Questionnaire | 2018 | n/a |
In 2018, ABC Fine Wine & Spirits implemented IntouchSurvey as part of a Survey and Questionnaire program across its Florida retail network. The deployment paired IntouchSurvey with IntouchShop mystery shopping to capture CSAT feedback from customer receipts and in-store shops, creating a unified source of customer experience data.
Implementation scope concentrated on retail and CRM workflows in the United States, with data collection localized to stores in Florida. Functional modules deployed included customer satisfaction surveys, receipt-driven feedback capture, and mystery-shop inspection reporting, with configuration tuned to correlate shop-level observations with customer-reported CSAT signals.
Data flows were designed to link IntouchSurvey outputs and IntouchShop findings into retail and CRM operational processes, enabling store managers and CRM teams to surface actionable operational issues. The architecture emphasized shop-level instrumentation and receipt-based survey triggers rather than enterprise system integrations, keeping implementation focused on point-of-interaction feedback and downstream retail processes.
Governance centered on using combined mystery-shop and survey data to drive training, improve internal communication, and inform loyalty program interventions. ABC Fine Wine & Spirits used the IntouchSurvey implementation to identify and act on operational issues, improving training, communication and loyalty program outcomes as measured by internal performance reviews.
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Highs | Retail | 500 | $110M | United States | Intouch Insight | IntouchSurvey | Survey and Questionnaire | 2020 | n/a |
In 2020 Highs implemented IntouchSurvey as part of a broadened customer feedback initiative, deploying IntouchSurvey to capture in-store customer responses across its Mid Atlantic convenience store network. The program originated from a partnership with Intouch that began with mystery shopping and expanded to include IntouchSurvey and IntouchCheck to centralize feedback and operational observation data.
IntouchSurvey, operating within the Survey and Questionnaire category, was configured to capture real-time CSAT inputs and structured survey responses, while IntouchCheck captured operational inspection and mystery-shop inputs. The implementation emphasized survey instrumentation, standardized CSAT scoring, and the linkage of mystery-shop findings to customer feedback, enabling combined analytics across qualitative and quantitative inputs.
Integration between IntouchSurvey and IntouchCheck created a unified feed of customer experience and operational insights for store and field teams, with deployment scope focused on retail and petro convenience business functions across the Mid Atlantic region. The initiative connected front-line store observations with centralized reporting to support operational decision making and store-level coaching.
Governance evolved from ad hoc web feedback handling to a programmatic metric framework that consolidated CSAT and mystery-shop metrics for regular operational review. The multi-product program helped Highs move from limited website-only feedback to integrated CSAT and mystery-shop metrics, contributing to improved mystery-shop scores and a sharper operational focus over subsequent years.
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Parkland Corporation | Oil, Gas and Chemicals | 6000 | $27.0B | Canada | Intouch Insight | IntouchSurvey | Survey and Questionnaire | 2024 | n/a |
In 2024 Parkland Corporation deployed IntouchInsight's CX platform including IntouchSurvey to consolidate customer and employee feedback alongside mystery shopping and audit data across its convenience and fuel retail estate in Canada and international markets. IntouchSurvey, as part of the vendor's Survey and Questionnaire solution, served as the primary survey engine to centralize feedback collection and normalize inputs from audits and mystery shopping into a single CX dataset.
The implementation configured core Survey and Questionnaire capabilities such as configurable questionnaires, scheduled and event triggered surveys, intake of mystery shopping and audit results, workflow routing for issue remediation, and consolidated reporting dashboards. These functional modules were orchestrated to link front line store observations with structured survey responses and to support CRM focused operational workflows typical of petro convenience retail operations.
The scope spanned the petro convenience retail estate supporting operational teams across Canada and international markets, with governance practices aligning survey workflows to store operations and CRM processes to drive consistent execution across remote locations. IntouchSurvey usage is explicitly noted by the vendor in the published case study, and the deployment established a unified CX repository intended to enable targeted operational improvements and more consistent service across dispersed sites.
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