List of Intradiem Workforce Automation Customers
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Since 2010, our global team of researchers has been studying Intradiem Workforce Automation customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Intradiem Workforce Automation for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Intradiem Workforce Automation for Workforce Management include: Centrica, a United Kingdom based Utilities organisation with 22147 employees and revenues of $26.79 billion, Virgin Media, a United Kingdom based Communications organisation with 15700 employees and revenues of $13.87 billion, Accor, a France based Leisure and Hospitality organisation with 360000 employees and revenues of $5.80 billion and many others.
Contact us if you need a completed and verified list of companies using Intradiem Workforce Automation, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Intradiem Workforce Automation customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Accor | Leisure and Hospitality | 360000 | $5.8B | France | Intradiem | Intradiem Workforce Automation | Workforce Management | 2017 | n/a |
In 2017, Accor deployed Intradiem Workforce Automation at its Global Reservation Centre in Moncton, Canada. The implementation was scoped to contact centre operations and reservation agent workflows, positioning Intradiem Workforce Automation as a Workforce Management layer to deliver just-in-time activities and schedule orchestration for front-line agents.
The deployment implemented dynamic training delivery, real-time schedule updates and idle-time learning modules delivered directly to reservation agents. Intradiem Workforce Automation was integrated with the centre's WFM and ACD platforms to trigger learning sessions and schedule adjustments based on live call routing and staffing states, enabling automated prompts and session scheduling without manual intervention.
Governance centered on operationalizing dynamic sessions within agent shift patterns and acceptance workflows, with rollout focused on the Moncton contact centre. According to the case study, the contact centre deployment increased training reach, reduced pre-planned shrinkage and enabled high acceptance rates for dynamic sessions, reinforcing workforce orchestration between learning, scheduling and real-time contact centre operations.
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Centrica | Utilities | 22147 | $26.8B | United Kingdom | Intradiem | Intradiem Workforce Automation | Workforce Management | 2020 | n/a |
In 2020, Centrica deployed Intradiem Workforce Automation to support Workforce Management for its contact centre agent operations. The deployment centralized real-time communications, automated schedule updates, and targeted coaching and wellbeing interventions across the United Kingdom, enabling a rapid shift to remote work for more than 7,000 agents during the pandemic.
Intradiem Workforce Automation was configured to deliver automated schedule adjustments, real-time messaging to agents, and in flow coaching to increase training throughput, producing a stated 20% increase in training delivery. The implementation extended Workforce Management capabilities to remote agent supervision, adherence monitoring, and wellbeing outreach, aligning contact centre workflows with automated communication and schedule orchestration to preserve operational continuity and improve agent engagement.
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Virgin Media | Communications | 15700 | $13.9B | United Kingdom | Intradiem | Intradiem Workforce Automation | Workforce Management | 2021 | n/a |
In 2021, Virgin Media deployed Intradiem Workforce Automation across its UK contact centres as a Workforce Management implementation to automate real-time workforce tasks. The deployment targeted contact centre operations in the United Kingdom and was designed to improve agent engagement and operational efficiency by shifting routine schedule and communication tasks to an automated engine.
The implementation configured Intradiem Workforce Automation to deliver dynamic training content to agents in the flow of work, to send targeted agent messaging for operational directives, and to execute in-the-moment schedule updates that respond to live demand. These functional capabilities show typical Workforce Management workflows including real-time schedule adjustments, targeted coaching triggers, and automated communications to support adherence and occupancy management.
Operational coverage was concentrated on Virgin Media contact centre sites in the United Kingdom, where the system linked to live contact centre operational feeds to coordinate agent state and scheduling data. The rollout emphasized real-time orchestration of agent tasks within contact centre operations, aligning workforce automation with daily operational planning and agent communication channels.
Governance focused on embedding automated messaging and training triggers into agent workflows and updating supervisor processes to consume automation-driven alerts and schedule changes. The implementation delivered explicit outcomes documented by Virgin Media, including a 60 second reduction in average call duration and a 3 percent reduction in personal break usage, demonstrating direct operational impact on contact centre performance.
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Buyer Intent: Companies Evaluating Intradiem Workforce Automation
- Lincoln International, a United States based Banking and Financial Services organization with 850 Employees
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