List of InVision The Call Center School Customers
Dusseldorf, 40221,
Germany
Since 2010, our global team of researchers has been studying InVision The Call Center School customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased InVision The Call Center School for Learning and Development from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using InVision The Call Center School for Learning and Development include: Rochester Regional Health, a United States based Healthcare organisation with 19000 employees and revenues of $8.50 billion, ATB Financial, a Canada based Banking and Financial Services organisation with 5044 employees and revenues of $2.20 billion and many others.
Contact us if you need a completed and verified list of companies using InVision The Call Center School, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The InVision The Call Center School customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ATB Financial | Banking and Financial Services | 5044 | $2.2B | Canada | InVision Group | InVision The Call Center School | Learning and Development | 2018 | n/a |
In 2018, ATB Financial deployed InVision The Call Center School from InVision Group under the Learning and Development category to standardize contact center training for its Canadian customer-service agents. The implementation used the vendor SaaS content library and was assumed to be live in 2018, delivering contact center learning content focused on customer service fundamentals and workforce management topics. The deployment oriented toward agent onboarding and ongoing skill development, providing learning content accessible to contact center teams across ATB Financial's Canadian operations.
Configuration emphasized modular course structures for agent fundamentals and workforce management in InVision The Call Center School, combining e-learning modules and curriculum aligned to contact center workflows. Implementation scope covered contact center operations, customer experience and learning and development teams, with governance centralized within ATB Financial's L&D function to maintain curriculum consistency. Rollout followed a phased adoption approach tying training content to workforce management processes and agent coaching programs, and assessment frameworks were configured to track competency progression.
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Rochester Regional Health | Healthcare | 19000 | $8.5B | United States | InVision Group | InVision The Call Center School | Learning and Development | 2020 | n/a |
In 2020, Rochester Regional Health deployed InVision The Call Center School, a Learning and Development application, to standardize onboarding and ongoing training for patient facing contact center staff. The purchase and go live year is estimated from the vendor testimonial and reflects a SaaS e learning adoption for contact center learning programs.
InVision The Call Center School was configured to host vendor courseware alongside organization specific content, using content authoring, course assignment, assessment modules and completion tracking to align training with contact center competencies. The Learning and Development deployment included role based learning pathways and manager assignment workflows to coordinate new hire onboarding and refresher training. Reporting and learner progress dashboards were provisioned to support operations oversight and compliance tracking.
Administrative governance was established with contact center operations and the learning team responsible for content updates, enrollments and program rules, while HR provided policy alignment for patient engagement protocols. The implementation focused on operationalizing standardized call handling, customer service protocols and escalation training within Rochester Regional Health contact centers. The vendor testimonial on the customer page indicates the purchase and go live timing, and the project is characterized as a vendor hosted SaaS implementation.
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