List of Invoca Interaction Management Customers
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United States
Since 2010, our global team of researchers has been studying Invoca Interaction Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Invoca Interaction Management for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Invoca Interaction Management for Call Center include: Rogers Communications, a Canada based Communications organisation with 24000 employees and revenues of $20.60 billion, University Hospitals, a United States based Healthcare organisation with 32000 employees and revenues of $6.40 billion, Comfort Keepers, a United States based Leisure and Hospitality organisation with 10000 employees and revenues of $2.50 billion and many others.
Contact us if you need a completed and verified list of companies using Invoca Interaction Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Invoca Interaction Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Comfort Keepers | Leisure and Hospitality | 10000 | $2.5B | United States | Invoca | Invoca Interaction Management | Call Center | 2020 | n/a |
In 2020, Comfort Keepers deployed Invoca Interaction Management to instrument Google Ads driven phone leads across its U.S. franchise network. The deployment focused on paid search attribution and phone lead capture within Comfort Keepers Call Center operations and digital marketing workflows.
Implementation centered on Invoca Interaction Management’s AI powered conversation intelligence and call tracking capabilities, configured to identify paid search intent, capture call metadata, and surface conversion signals from inbound calls. Functional configurations included conversation analytics, call attribution to Google Ads campaigns, and marketing and franchise facing dashboards to visualize inbound conversion signals and campaign performance.
Integrations connected Invoca Interaction Management with Google Ads for attribution of paid search spending to phone outcomes, and with internal call tracking feeds from franchise locations to centralize call data for analysis. Operational coverage spanned the U.S. franchise network, impacting marketing teams, local franchise operations, and centralized sales functions that handle inbound phone leads.
Governance emphasized sharing conversation intelligence insights with franchise managers and paid search teams to refine campaign targeting and call handling procedures while preserving local operational control at franchise sites. Comfort Keepers reported a 20% increase in sales inquiries from paid search, a 50% increase in phone sales conversions from paid search, higher overall call volume, and lower cost per call after deploying Invoca Interaction Management.
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Rogers Communications | Communications | 24000 | $20.6B | Canada | Invoca | Invoca Interaction Management | Call Center | 2020 | n/a |
In 2020, Rogers Communications deployed Invoca Interaction Management as a Call Center application to connect inbound phone-call data to digital marketing and Google Ads. The initial implementation prioritized call attribution and conversation analytics to integrate voice interactions into paid search measurement and marketing optimization.
The deployment implemented Invoca Interaction Management modules for call tracking and conversation intelligence, including use of Signal AI for automated call classification and attribution. Configuration captured call metadata, mapped calls to Google Paid Search campaigns, and normalized call outcomes for ingestion into the marketing analytics stack, enabling campaign level signal enrichment.
Operational coverage included Rogers marketing and paid search teams and call center operations across Canada, aligning lead qualification and handoff workflows between agents and digital channels. Data flows from Invoca Interaction Management were used to inform campaign bidding, lead prioritization, and downstream sales and marketing workflows.
Measured outcomes reported over two years included an 82% reduction in Google Paid Search cost per acquisition, an 18% increase in net revenue from paid search, and a doubling of qualified leads in Canada. The combination of Invoca Interaction Management and Signal AI provided call-level attribution and conversation analytics that directly fed Google Ads and broader MarTech optimization.
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University Hospitals | Healthcare | 32000 | $6.4B | United States | Invoca | Invoca Interaction Management | Call Center | 2018 | n/a |
In 2018, University Hospitals implemented Invoca Interaction Management as a Call Center application to improve patient call routing, appointment scheduling and marketing ROI across its US call operations. The deployment centralized inbound patient interactions within Invoca Interaction Management to standardize handling of marketing driven and appointment related calls across the health system.
Invoca Interaction Management was configured for real time call classification and dynamic routing, and to instrument appointment scheduling workflows and conversion tracking. Functional capabilities implemented included automated call classification, routing rules tied to appointment processes, and attribution of inbound interactions to marketing campaigns.
The vendor case study cites integration with Signal AI for call classification and routing, combining Invoca Interaction Management with Signal AI to classify inbound calls and apply routing logic. Operational coverage was the United States, with implementation focused on patient access lines and marketing driven contact points across University Hospitals sites.
Governance changes aligned call handling workflows and marketing measurement processes to support appointment scheduling and conversion tracking within Invoca Interaction Management. The case study reports a 580% increase in appointments scheduled, a 300% increase in conversion rate, and a 50% reduction in total call duration as outcomes attributed to the implementation.
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