List of IPsoft 1Desk Customers
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Since 2010, our global team of researchers has been studying IPsoft 1Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IPsoft 1Desk for Cognitive Computing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IPsoft 1Desk for Cognitive Computing include: NTT Communications, a Japan based Professional Services organisation with 333840 employees and revenues of $91.68 billion, BBVA, a Spain based Banking and Financial Services organisation with 124741 employees and revenues of $46.05 billion, Franklin Resources, a United States based Banking and Financial Services organisation with 9800 employees and revenues of $8.77 billion and many others.
Contact us if you need a completed and verified list of companies using IPsoft 1Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The IPsoft 1Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BBVA | Banking and Financial Services | 124741 | $46.1B | Spain | IPsoft | IPsoft 1Desk | Cognitive Computing | 2018 | n/a |
In 2018 BBVA implemented IPsoft 1Desk as a Cognitive Computing application to operationalize enterprise AI use cases across IT operations and service management. The deployment emphasized embedding AI-driven automation into operational workflows and service orchestration to standardize repetitive tasks and triage processes.
IPsoft 1Desk was configured to surface Cognitive Computing capabilities such as natural language understanding, cognitive decisioning, knowledge management, conversational interfaces, and automated incident triage and remediation. Configuration work focused on intent classification, decision models, and workflow orchestration consistent with enterprise cognitive automation patterns, enabling the system to act as an automated first line for routine operational events.
Governance for the implementation aligned IT and operations stakeholders around phased rollout and scope control, with process owners defining use cases and escalation rules to operationalize the platform. According to the vendor, the IPsoft 1Desk deployment delivered measurable business benefits, reinforcing BBVA use of Cognitive Computing to scale routine IT and service operations.
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Franklin Resources | Banking and Financial Services | 9800 | $8.8B | United States | IPsoft | IPsoft 1Desk | Cognitive Computing | 2015 | n/a |
In 2015, Franklin Resources deployed IPsoft 1Desk as an Automated Enterprise Services Platform. The company's network lead managed the implementation of the IPsoft 1Desk Automated Enterprise Services Platform, positioning the application to centralize Cognitive Computing service orchestration for IT and network operations.
Configuration work focused on cognitive incident triage, automated remediation workflows, a centralized service desk interface, and knowledge management to speed contextual resolution. The deployment used IPsoft 1Desk capabilities for virtual operator interactions, natural language processing driven routing, and orchestration of routine service tasks across infrastructure components.
Integrations were implemented at the platform level with IT service management and monitoring feeds to automate ticket creation and status updates, and to enable automated remediation handoffs between network monitoring and the service desk. Operational coverage emphasized network operations, IT service desk, and infrastructure teams, with the network lead coordinating technical validation and operational readiness.
Governance and process changes included the introduction of runbook automation, updated incident escalation workflows, and role based access controls for IPsoft 1Desk, with staged integration testing and cutover sequencing overseen by the network lead. The implementation framed IPsoft 1Desk as a Cognitive Computing application supporting IT and network operations at Franklin Resources.
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NTT Communications | Professional Services | 333840 | $91.7B | Japan | IPsoft | IPsoft 1Desk | Cognitive Computing | 2015 | n/a |
In 2015, NTT Communications implemented IPsoft 1Desk as an enterprise Cognitive Computing deployment to augment its IT service and support operations. The implementation centered on IPsoft 1Desk to introduce cognitive automation and self-service capabilities into existing service workflows.
The deployment configured core functional modules typical of Cognitive Computing solutions, including natural language processing for user inquiry handling, a cognitive virtual agent for automated incident triage, knowledge management to centralize resolutions, automated ticket classification and routing, and workflow orchestration to drive remediation actions. Configuration emphasized intent recognition, conversational flows, and rule-based escalation to integrate human and automated handoffs.
Operational coverage targeted IT service management, network operations, and enterprise support functions within NTT Communications, aligning IPsoft 1Desk with incident management and request fulfillment processes. Integrations were implemented at the workflow and orchestration layer to enable event-driven automation and to feed knowledge updates from operational incidents into the cognitive knowledge base.
Governance for the rollout established phased service onboarding, cognitive model tuning, and knowledge curation workflows to maintain answer accuracy and escalation policies. IPsoft framed the engagement using its market experience, stating 20 years of expertise, and reported that the IPsoft 1Desk deployment delivered measurable business benefits for enterprise service operations.
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