List of Ivanti Cherwell HR Customers
Ivanti
10377 South Jordan Gateway Suite 110,
South Jordan, 84095, UT,
United States
South Jordan, 84095, UT,
United States
1 801-208-1500
Professional Services
3100
$1.1B
Since 2010, our global team of researchers has been studying Ivanti Cherwell HR customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ivanti Cherwell HR for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ivanti Cherwell HR for HR Service Delivery include: St Vincents Health Australia, a Australia based Healthcare organisation with 30000 employees and revenues of $2.47 billion, Ashurst, a United Kingdom based Professional Services organisation with 4000 employees and revenues of $1.25 billion, Curtin University, a Australia based Education organisation with 3887 employees and revenues of $900.0 million, Charles Sturt University, a Australia based Education organisation with 2282 employees and revenues of $385.0 million and many others.
Contact us if you need a completed and verified list of companies using Ivanti Cherwell HR, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ashurst | Professional Services | 4000 | $1.2B | United Kingdom | Ivanti | Ivanti Cherwell HR | HR Service Delivery | 2019 | n/a |
In 2019, Ashurst implemented Ivanti Cherwell HR to modernize HR Service Delivery for the firm and centralize HR operations within the United Kingdom. Ivanti Cherwell HR was deployed as the HR Service Delivery platform to standardize HR case management, automate routine HR workflows, and consolidate requirements-driven service processes across the HR team.
The implementation emphasized formal requirements engineering and process automation, with delivery of business, functional, non-functional, and data requirements captured using programme templates. Functional capabilities configured included HR case management, workflow automation for To-Be processes, knowledge management, and structured process documentation, supported by Requirements Catalogues, Process Guides, and Visio process flows created during the programme.
Operational scope covered Ashurst's HR team and the set of HR processes that had transferred from other areas of the business, supporting HR service delivery for approximately 4,000 employees in the United Kingdom. Stakeholder management and end user training were integral to the rollout, with training materials and checklists used to embed new procedures and hand over operational ownership to HR practitioners.
Governance was enforced through the programme defined Requirements Engineering framework, requirement traceability, and ongoing identification of process issues for continuous refinement. As an explicit outcome of the programme, automation and improved processes delivered over 20 percent savings in working hours, and the Ashurst Ivanti Cherwell HR HR Service Delivery implementation materially shifted HR operations toward documented, automated service workflows.
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Charles Sturt University | Education | 2282 | $385M | Australia | Ivanti | Ivanti Cherwell HR | HR Service Delivery | 2017 | n/a |
In 2017, Charles Sturt University implemented Ivanti Cherwell HR for HR Service Delivery. The deployment targeted the university Staff Service Centre to centralize staff-facing intake and case management for administrative and support requests, positioning Ivanti Cherwell HR as the primary HR service layer for staff interactions.
Configured functional modules included incident management, change management, problem management and knowledge management, together with an online Self Service Portal described in internal documentation as the Staff Service Centre. Ivanti Cherwell HR was configured to emphasize terminology standardization, dashboarding and the core interfaces used for logging incidents and service requests, aligning platform configuration with common HR Service Delivery workflows such as case lifecycle management and knowledge-enabled resolution.
Governance and rollout were supported by a published user guide that documented terminology, dashboards and step-by-step instructions for logging incidents and requests in Cherwell. Operational ownership was centered on staff service teams, with role-based dashboards and standardized triage and resolution workflows implemented to regularize request handling and frontline support processes.
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Curtin University | Education | 3887 | $900M | Australia | Ivanti | Ivanti Cherwell HR | HR Service Delivery | 2017 | n/a |
In 2017, Curtin University deployed Ivanti Cherwell HR within its HR Service Delivery environment to support People Services operations. Ivanti Cherwell HR was operated alongside Alesco as part of daily HR workflows, providing a centralized platform for administrative and employee lifecycle tasks.
The implementation supported core HR Service Delivery capabilities including processing staff payroll and fortnightly timesheets, information and records management, and scheduling and data entry. Operational use included managing incoming and outgoing email distribution, executing pre-employment checks such as VEVO, police checks, and Working with Children checks, and issuing online contracts through the pay system.
Operational ownership rested with the People Services team where the system was used in HR administrative and generalist roles to support payroll, recruitment and onboarding, and records governance. Workflows emphasized structured data entry, knowledge and records management controls, and coordinated administrative processes to support ad hoc HR projects and everyday service delivery.
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St Vincents Health Australia | Healthcare | 30000 | $2.5B | Australia | Ivanti | Ivanti Cherwell HR | HR Service Delivery | 2016 | n/a |
In 2016 St Vincents Health Australia deployed Ivanti Cherwell HR as a central HR Service Delivery platform to establish enterprise IT service management and HR-facing service workflows. The implementation was led from Sydney NSW and positioned Ivanti Cherwell HR to support cross-functional service delivery, reporting into IT management and business stakeholders for SLA and KPI accountability.
The deployment included configuration of incident and problem management, change request handling, and a Knowledgebase with Knowledge Centered Service practices. Administrators provisioned test and live Cherwell servers, applied upgrades and fix packs, and implemented a Self-Service portal and service catalogue to route HR, IT, payroll, and departmental requests through standardized workflows.
Operational coverage extended into IT, HR, Payroll, Medical Imaging, RiskMan, and multiple smaller operational groups inside SVHA, with the Ivanti Cherwell HR implementation serving as the common service management layer for those functions. The project consolidated service intake and ticketing across these areas, aligning service definitions and catalog items to business process owners and support groups.
Governance was formalized by centralizing the Cherwell Service Management System Administrator role under IT management, creating escalation paths for inquiries, errors, and change requests, and instituting structured SLA monitoring tied to application and asset uptime. Knowledgebase governance and KCS were created to standardize incident resolution and to reduce friction in service desk operations.
Documented achievements from the initiative included consolidation of services and a targeted reduction in total cost of ownership through infrastructure rearchitecture, plus the implementation of standards for higher availability and disaster recovery. The Ivanti Cherwell HR deployment produced a structured, standardized, and consolidated infrastructure service layer that more tightly supported SVHA business processes and application uptime requirements.
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Buyer Intent: Companies Evaluating Ivanti Cherwell HR
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Ivanti Cherwell HR Coverage
Ivanti Cherwell HR is a HR Service Delivery solution from Ivanti.
Companies worldwide use Ivanti Cherwell HR, from small firms to large enterprises across 21+ industries.
Organizations such as St Vincents Health Australia, Ashurst, Curtin University and Charles Sturt University are recorded users of
Ivanti Cherwell HR for HR Service Delivery.
Companies using Ivanti Cherwell HR are most concentrated in Healthcare, Professional Services and Education, with adoption spanning over 21 industries.
Companies using Ivanti Cherwell HR are most concentrated in Australia and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Ivanti Cherwell HR across Americas, EMEA, and APAC.
Companies using Ivanti Cherwell HR range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 25%.
Customers of Ivanti Cherwell HR include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Ivanti Cherwell HR customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of HR Service Delivery.